We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Thank you to the Service Department at Village Subaru! The battery in my 2010 Outback started to fail. I called Village Subaru and asked if they could verify what the problem was. I dropped it off, and they replaced the battery for me that afternoon. They went above & beyond for me. I highly recommend the Service Department. Way to go, Service people!
I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a great deal of time in order to explain all the features, bells and whistles of the vehicle. It was a relaxed experience and a pleasure to work with him.
The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
Excellent buying experience, relaxed no high pressure sales
by CMW from DealerRater.com
December 2, 2018
Buying our new 2019 Forester at Patrick Subaru was Excellent, it was a comfortable relaxed atmosphere.Our salesman Nate Goodro was great to work with very knowledgeable and no high pressure sales. Made sure we were happy with our purchase.At delivery thoroughly explained all the features of the vehicle and answered any questions. Prep. of the vehicle was also done very well. Great buying experience.
Al Pagliarulo was excellent to work with on the purchase of my 2019 Forrester Limited which I picked up yesterday. This is my first Subaru so I had lots of questions before I purchased the car, did 3 test drives, and had lots of questions when I picked up the car to be sure I knew how to work everything. Throughout the process Al was professional, no pressure, and answered all my questions. In general, I was pleased to find the atmosphere at Patrick friendly and respectful. I liked being greeted by the sales manager Susan whenever I walked in. All the staff seem to work well as a team. None of the craziness and hard sell you find at other places. I LOVE my new Subaru! It was a great choice for me!
After reading reviews of Joe Dinneen -- some from customers who had purchased multiple cars from him -- on this DealerRater website, I specifically made an appointment with Joe. Initially, I was interested in more than one Subaru model, and Joe seemed genuinely interested in finding the right "fit" for me. Throughout my purchase of a 2019 Crosstrek, Joe was very respectful, low-pressure, and extremely responsive to my questions and emails. Tri Le handled the paperwork upon delivery and was also very low-pressure as I declined extra services. I did not finance.
Al Pagliarulo is a man of his word and delivered on all his promises when I purchased a pre-owned vehicle today (11-29-2018). He was very knowledgeable, polite and a consummate professional. No high pressure sales tactics or the like. His employer Patrick Motors also has no hassle policy and NO bait and switch tactics. I hope the car, which so far I love, gives me many years of pleasure. I would definitely do business again with Al P. and his company Patrick Motors of Shrewsbury. Thank you Al. John P. Maruca
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Purchased New Forester. Purchased first forester here 2003, Impreza 2012. Always courteous and went beyond expectations, from Cooperstein in sales and Paul in service in 2003 to Yvonne in service and Kim and Scott in sales in 2018.
I was looking for a Subaru Forester to replace my 10 year old vehicle and chose Autofair for the close proximity to where I live. I was greeted by Serg Orlov when I arrived and he asked what he could help me with. I told him I wanted a new Forester and that I had researched the car models and options and knew what I wanted. I told him I wanted to drive one first and go to my home to ensure it fit in my garage which he happily obliged. Once we returned we went over all the packages of options and he searched for what I wanted. I wanted a blue one and that was nonnegotiable. I knew that meant I may have to alter my options to suit their inventory and I was fine with that because a few items I had not decided on. We found a few and I chose the one that best suited my needs. I was able to get the car I wanted in the color I wanted and got it for a price I felt comfortable with. Serg was very nice to work with. He answered my questions and worked with me to find me the car I wanted. I would recommend the dealership and Serg. I was happy to not have to go around to other dealerships to find what I wanted. Everyone we worked with there was helpful and they seemed like a family that worked well together. I look forward to dealing with them for my service needs. After being a 5 time Saturn owner I was not looking forward to having to negotiate to get what I wanted (at Saturn everyone paid the same price for the same car and options so buying was easy and less stressful). Serg made it a wonderful buying experience.
I had an amazing experience with Ameer ! He was so helpful and accommodating and made my experience easy and exciting! I would recommend anyone who is in the market for a new car to make the trip to see Ameer! I can???t explain how pleasant this experience was for me, and it was all thanks to Ameer!
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