Was shopping for a vehicle and found a unique vehicle that they were they only ones east of the Mississippi! The transaction was unexpectedly smooth.
I love my Subaru - my 4th one!
by Sally from Fort Shaw My
November 30, 2018
Just what I want in a car. It holds the road on ice and snow and is a pleasure to drive year around. My last Subaru, a 2000 purchased new had no major problems until it died an official death at alnost 300,000 miles.
I am very happy with my experience at Bob Wade Subaru. Everyone I have dealt with has been personable and attentive. I feel that I got a good deal on my Crosstrek and I am very pleased with the car and the dealer.
Meets all of our needs
by Brunan from Kenosha
January 17, 2019
We have wanted an Outback for several years and finally bought one. We had a Legacy and loved it but wanted more room and towing capacity. Love how it handles in the snow.
When the inevitable manufacturing problem arrises, I hope the dealership will be as outstanding as the sales team was. I will update the review in a year.
Very Good Car ! - Some Issues
by Mr.Atoz from Tampa Bay
January 17, 2019
Very happy with this car mainly because I have 6 cyl. version. Therefore no issues with acceleration. 10 way power driver seat, V6 power when I need it, Lots of safety features such as lane departure warning, low speed front and reverse crash warning. Blind spot detection warning. AWD system does have some jerky shifting at low speeds. Nav/Info/Entertaintment screen sometimes goes blank. But overall, very happy with this car. It is the top trim, so Im not sure I would feel the same with the lower trims.
Very polite and very helpful no problems at all.Jeff was so helpful and made it sftress free to deal with them.I would use them again.
Love my Outback!
by Otisco Marion from Marietta, NY
January 2, 2019
My Outback is very comfortable and convenient, and has all the bells and whistles I need. It is very reliable and goes through all kinds of weather. The drive is quiet and smooth, and my 2 golden retrievers fit in the back.
I have purchased 3 new cars in the last 6 years from BWS and every time I had an A+experience. Nathan sold me the car and Jamie completed the paperwork in record time. It is a pleasure doing business with nice people you can trust. Highly recommmend the people and the cars.
Took a licking and kept on ticking
by TravelingSuzanne from Knoxville TN
January 2, 2019
6 months after purchasing my Outback, I was involved in a serious accident. It did it’s job protecting me and my 4 legged passenger. It is my tank, and I love the AWD. I work in rural Home Health care and I have yet to get stuck or stranded where others have been. I love the space of the hatchback as I travel for a living.
The staff at Bob Wade is not only professional and knowledgeable, but just so nice to do business with. I have never left there feeling anything but great. When you hear about the "Bob Wade Family", those aren't just words--they really do make you feel like part of a big, wonderful family.
by Marc A from Finksburg, Maryland
January 17, 2019
First time owner of a Subaru, but I had heard they were safe and reliable. Purchased a 2016 used Outback. I love everything about it, and I love the customer service by Subaru and the local dealership. Plus, one of the safest cars on the road. I love the driving experience.
I was traveling alone with my dog and I thought I might have an issue with my Subaru. I pulled off highway, got hotel for night and called closest Subaru dealer. What service! Patrick got me in first thing next morning, checked car and all set by 8:30 to get on road. They could have taken advantage of someone traveling and needing to get home,could have told me things wrong with car but they did not do that. I was treated with the utmost respect. I told them I wish I could travel 8 hours each time service was required. They even gave my dog ???goodies???.
Great value for the money...
by calxndr from Brandon, MS
January 1, 2019
Great car! Fun to drive, good looking and safe! we’ve enjoyed it very much! Great gas mileage, our everyday driver. Beautiful leather interior and exterior in black.
USAA Car Buying Service Worked Exactly as Advertised
by Lexington Taylors from DealerRater.com
December 4, 2018
4.9 (725 reviews)
Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.
My fourth Subaru
by Jillo from Corry, PA
January 27, 2019
It met all my expectations! I absolutely love it! The ride is so comfortable for the driver and riders. The heated seats are perfect for this weather. I have nothing negative to say. I just wish I could have purchased a new one!
Frank Smith made my purchase of a Forrester actually pleasureable. As a skilled and personable representative of Suburu, he made everything from detailed operational instructions to a test drive an enjoyable experience. I recommend Frank and Valley Suburu without exception.
by Kellyw from Nicholasville, KY
January 29, 2019
Comfortable ride,love the adjustable seat that fits me perfectly. Very quiet. Every amenity you could possibly need. Safety features sold me on this vehicle. Sound system is great.
Just purchased my 2nd Subaru Outback from Valley! Great dealership with knowledgeable, pleasant employees both in sales and service! All my routine service experiences with my first Outback were done efficiently. Frank Smith made the purchase of my 2nd Outback a wonderful experience! Love my new Subaru Outback...it has even more features than my 2011 one!
best car iv'e owned in years
by Td the car nut from New Port Richey Florida
January 25, 2019
This Vehicle has done everything iv'e asked of it and has never let me down.To me the styling is excellant and interior is greatAll the conveinaces this Veh. has far exceeds my wants and needs
Ryan Mayes was so wonderful throughout the entire process of buying my first brand new car. Very helpful and always answered the phone when I had questions. He was very patient with my dad and the many phone calls he had to make back and forth between myself and my dad. I was able to get a great deal on a brand new 2019 Subaru Crosstrek. I saw the Crosstrek 2 years ago and knew I wanted it to be my next car. Only day one of owning the Crosstrek and I'm taken back everytime I get in it!
Have only owned vehicle for a few days
by MaryGMA from Ashford Wa
January 23, 2019
Very well accessorized. Really too many bells and whistles for my need.
Someone that is younger and more into cities and technology with cell phones will appreciate what this car has to offer. I personally will probably never use all of the gadgets.
The whole experience here was awesome. I'm a single dad and live a ways away, but the sales associate worked with me over phone, email, and text to select and find the car I wanted at the price I wanted. They understood my situation and showed a lot of empathy. They went above and beyond what I could have expected.
All around competent performer
by OldDog from Salem,MA
January 22, 2019
Decent value for the money. Superb AWD. Good quality materials used in interior. Mileage in the 6cyl is so-so. But better performance makes it worth it. Quality issues with the high end head units, and a recall for gas gauge being off by 1/8th tank.
I love Valley Subaru for its consistent excellent customer service, fair pricing, and maintenance/repair service. All staff are not only efficient but also demonstrate the highest level of professionalism as well as courtesy in responding to all of my customer questions and needs.
Great car for commuting and heading for adventure
by Marty from Seattle, WA
January 3, 2019
This is my adventure car. It is great in the rain and snow and for heading to the mountain trails. The ground clearance is great for the rough mountain roads. Love it.
Frank Smith provided us with excellent service. My husband purchased a new Forester, and a week later we went in to get my a brand new 2019 Ascent. The car has all the bells and whistles we needed and I am super happy with the purchase. We were presented with all the options, were not pushed into a sale, and had questions happily answered. Would highly recommend buying from Frank at Valley Subaru!
Basically a good vehicle with bothersome flaws
by Daktuh from Harrisville, NH
December 23, 2018
Mechanically sound, good fit and finish. Excellent fuel economy for an awd suv, excellent safety assist features (Eyesight)
Horrendous user interface for all infotainment - I have never sworn so much at a car - all electronic controls were counter intuitive. Some were just plain stupid such as when putting car in reverse, as rear view camera comes on there is no way to mute stereo which is set at same level/station as when the car was last turned off! Even the window controls operated the opposite way I have been accustomed (down position of switch feels like it should be up, etc.)
Another con, I found the seat cushions to be too short (inadequate length under thigh towards the knee) for long trips.
Very odd that a car that could have been so good, struck out in such basic, easily correctable ways. They should fire their electronics designer and borrow some seat ergonomics know-how from the Swedes or Germans - and they will have a very good car!
Frank was so helpful and knowledgeable???-mAde the process easy and located the car I wanted. Thanks Charles for getting the numbers we were looking for.
by Karen Singleton from Lancaster, PA
January 20, 2019
I thought this vehicle was a great car for the value. It drives well, and has great "get up and go." It's a great family vehicle, and has plenty of cargo space for all of the gear hauling you do as a parent or active person!
Our 2017 Subaru Outback limited 2.5 has been a very practical and reliable vehicle for us. Extremely safe with eyesight safety suite. However, the interior needs to be a bit more luxurious. The engine, road and wind noise were basically unacceptable. I remedied that by extensive soundproofing on teh doors, floor and cargo area.
Great potential vehicle unless you have very tall people. The vehicle lacked leg room in the second seat if the driver seat is all the way back. The lane assist feature is great along with the four wheel drive system. I looked carefully at purchasing this car until we hit the leg room issue.
While it's not the most eye-catching or fun car on the road, it certainly is very practical and a great bang for the buck. Great in the snow, good on gas and very roomy inside.
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