Happiness and Satisfaction Guaranteed
December 3, 2018
Let me start by saying I'm a first-time car buyer, and I had researched for the last two weeks through varying car sites. I wondered over buying used vs. new, and what was important to me in a car. I went to several dealerships in the Reno area until finally my family and I made our way to Dolan. We wanted to look at a 2018 Kia Forte. Ben rushed over when we first pulled up. He's incredible, bordering on godlike. You know, like those people that you're friends tell you'll get along with right away, yeah Ben fits every checkbox of being a remarkable human being. He immediately grabbed the car so that I could test drive it. Let me say this about Dolan; they have an excellent course for test driving. It felt like I was in a commercial. Ben killed it. He answered all my questions (which were weird), and I fell in love with the car almost immediately. Ben has a great balance in between being a car salesperson and someone who also knows which cars would fit the consumer. He supplied us with information based on what he looked for in a car and didn't look too scared when I took a turn too hard. Overall the difference between him and everyone else we had seen earlier that day was he was genuine. My family decided to think about it and left. I wanted to pick up my sister to get her in my final two cars. We decided to go back to Dolan. First, Ben once again rushed over, he got everything ready so that we could take another drive with my sister. It was another fantastic test drive, and I was prepared to talk about taking my Kia home with me. Ben made the process easy. Who knew filling out files could be fun, overall it was a painless process since Ben is very engaging. At closing time we got to see Baylee for financing, he is just as passionate about the consumer as Ben is. Baylee wrapped us up letting us look at possible add-ons, and we got some additional insurance on our electronics which lowered our interest 3 percent, he's wicked good. I can't praise them enough, nothing was more satisfying than seeing my mom wrestle with insurance and crunching numbers to finally going outside and seeing that ridiculously large bow on my car. Ben finished us off making sure I could use my keys correctly. Buying a car for the first time is a milestone, and I'm sure as xxxx glad that Ben sold me mine.