I was satifide with the sales person but the over all time I was there was a long time waiting but could not make a deal so said would wait come back at a later time when I had more time and see what we could do.
Just bought our vehicle from Palmer Toyota, vehicle was great, and everything that dealer said it was. The facilities are very clean, but crowded and it’s hard to tell dealers apart sometimes. We were originally working with Dianna (who seemed to be the only woman working there) and she was pleasant and down to earth. Then when we arrived, she handed us off to another dealer, with whom I forgot his name, but he was pleasant. I wish they wore name tags, because I didn’t even know the name of the guy who sold us a car.
This is the second vehicle purchase from Palmer's Toyota by me. The whole experience was excellent from start to finish and I would recommend them to anyone looking for a vehicle. My salesperson, Diana was nice, professional, and knowledgeable. She should be commended by the job she does through the whole car buying process. If you are looking for a professional sales staff, friendly customer service, and a non-pressuring experience, go to Palmer?s Toyota. I have purchased several vehicles over the past years and Diana is the best by far salesperson I have ever worked with! Thanks again, Palmer's Toyota!
Loved working with Palmer's Toyota to purchase my new Toyota Highlander. They were quick to respond, cheerful to answer questions, and patient with my processing. Will definitely be back to see David Parnell and the rest!
We recently purchased a 2015 Corolla. Our sales representative was Nick Zavros who went out of his way to ensure that we were completely satisfied with our experience. He was not pushy or aggressive while helping us choose our vehicle. Overall, our experience was 100% satisfactory and seamless because of Nick.
The Finance Manager, Chris, is awesome too.
I purchased a new Sienna in 2015. My salesman was David Parnell. I called looking to find out more details about the Auto Access Seat that Toyota offers. I called the other Mobile Alabama dealership and they wasn't really interested in helping me, I guess they assumed I wasn't serious. Nonetheless Mr. Parnell did the research and went above and beyond in getting me the best deal possible. We have become family and will return to Palmers and Mr. Parnell when the need arises for another vehicle.
I live in Pensacola and I purchased a 2016 RAV4 from Palmer's in April '16 . This was my second vehicle purchase from Palmer's Toyota. My first purchase was a new 2003 Toyota Tundra and I was highly satisfied with the whole process then-very easy and very simple. This time, I initiated contact with Palmer's internet sales through a car buying service. That part of the sales process was made too difficult insofar as negotiating a fair price. However, eventually we negotiated a fair price that buyer and seller could agree on which I thought was fair, but the road there was way too far and winding. It could have been much easier and simpler. That said, the best part of my experience this time was with the sales lady that they referred me to in order to finalize the sale. Her name is Ann Phoutphong and man she is very good-not pushy at all. When we drove over to finalize the sale, she was so pleasant, incredibly patient and didn't rush my wife and me, even though she had another customer who was waiting for her at the time. Ann patiently took us through all the technology. This was good for us because my wife and I are nearing retirement and we're technologically challenged! This worked out well because I got the convenience package (safety technology that you want). She paired my phone to the SUV audio bluetooth, offered to set up etunes but I elected not to at that time. She let me know that if I later changed my mind about setting up the Etunes, she would take care of it and said just call her. Wow! She had real good product knowledge which is important to me when I buy any product. If we asked her a question about the vehicle that she didn't know, she whipped out her smartphone and found the answer right then. So I give her 5/5 stars for being so good. Ask for her if you go there-you will really like her. I hope this helps. Good luck!
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