Rebecca, the sales lady, was super. She based her recommendations on what information I gave her. She remained involved all the way through the process and after I drove off, with 2 follow-up calls to insure my satisfaction.
Customer service at its best !
Jim was completely accommodating to my schedule and made himself available to get the paperwork completed. He also worked hard to get us a great deal and make the unaffordable cost of a vehicle, affordable.
I walked into the dealership and it was clean and for the kids they offered popcorn and even purchased cold drinks for my kids while we waited for them to change the oil in my vehicle. I really like this dealership due to the fact that they make it a family style environment. Keep up the good work guys !!!
Excellent personal service Highly recommend Treated like families only better Facilities clean neat brightly & comfortable Will tell friends about the friendly autmosphere Quick friendly service Sarge Shaver
I started my day by visiting two car dealerships looking for a specific car. The first dealership was not helpful at all, and the second one attempted to sell me a car with less options, more cosmetic damage, for more money. I called Elite and spoke with Jay from the lot of dealer two. He drew up some numbers and made it compelling enough to take the 1.25 hour trip. Upon arrival I was greeted warmly and I could tell it was an honest place to do business. The car was just as described on the phone: clean as a whistle inside and out, drove and rode smooth, priced lower than anyone else and had more options! I wasn't planning on buying today but the experience just made it way too hard to head home. I loved every minute of my experience at Elite motors! Thank you Elite and Jay!
My name is Alla. I bought a Hyundai last weekend . I meet a very nice dealer Kyle Palmatory. He did great job. He prepared my car for sale very good!!! It's looks like brand new car. He explained me how is everything working for one hour and 30 min. He answered for all my questions . He is very nice person and professional dealer . I appreciate his job very much and recommended him my friends and coworkers. I enjoed my car. Thank you very !!!! Alla
As you an see, I have given an excellent rating to University Motors in Morgantown, WV. I am a single older lady, who doesn't have a lot of experience purchasing vehicles. Past experiences with other dealerships have taught me that I won't always receive the attention or respect that other customers potentially might. That is not the case with University Motors. Their sales person, Derek Hall listened to what I needed in a vehicle and then went over the selections that was available. Together we weighed the pros and cons of the different options. Derek was friendly, non-intimidating and informative. He even made sure that my new Jeep would fit into my drive way and that I wouldn't have any problems there! I would recommend him, as a sales person, to any and all of my friends. The Finance Manger was also an excellent person to work with...(although I can't remember his name)! Sorry! First experiences with a company is extremely important. If the rest of my experiences go as well as the first, with University Motors, I know that they will continue to do well as a business. Sincerely, Nan Byrd
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