My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
I was in mammoth and my trunk latch broke right before a snow storm on thanksgiving weekend and it wouldnt close at all. Everybody was closed and I was far from home and very worried. Luckily I called Toyota in Carson on Monday morning and they were nice enough to have me come in and get the problem fixed right away without an appointment and it was miraculous. this is all thanks to Rolando who was working there. they got the part ordered and they fixed the car the following day and I was on the road. I really appreciated that because I was in a bit of a situation I couldn't drive very far with a broken trunk and usually it takes a while to schedule an appointment so I give these guys an amazing person and consider themselves a lifesaver.
I've lived in So. Lake Tahoe for over 30 years and had my last Subaru for over 18 years. My 1997 Subaru was the most reliable, gas efficient, low maintenance, and “excellent in the snow” car I ever had! However, it was time for a new car. I did my research and looked for the best deals and found that Michael Hohl had the best selection and best prices around! I also know that they are familiar with California DMV requirements. I was pleased that their sales person did not pressure me and I was able to “just look around” and test drive the car I was interested in. There was just a little issue with the vehicle I purchased, nevertheless, the sales manager graciously corrected the problem! I highly recommend Michael Hohl Subaru! I'm more than happy and very satisfied with my purchase!
Raul and Paul are amazing to work with, and I know this is true because they did a great job with me and I???m aware that I???m a pain! Very knowledgeable and very helpful they both helped navigate around my horrible and changing schedule. I???d highly recommend coming to Lithia Subaru and working with these two gentlemen; they will get you where you want to be.
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