Had another outstanding experience at Napleton Hyundai in Carmel. We had more bad experiences with with 2013 Sonata with Dealership in Tenn. My engine was replaced due to a factory defect when driving on vacation. It blow up on the north side of Nashville, TN. They fixed the car with a new engine and then shipped the car back to me and I drove it for a month. But I hit a pot hole and the motor came lose. The dealership in Tennessee, did not re-attach the motor mount. The engine shifted 4 inch up and 6 inches to the right.
Needless to say, there car was in bad shape and had to be towed to Napelton. I called and talked to Chris Peters, he was immediately able to help me and get me a loaner vehicle and start looking into the needed repairs. His Team found other things that were not right with the Vehicle after having the engine replaced at the Hyundai Dealer in Tenn.
After talking with Chris Peters and finding out everything that was not done right on the new engine replacement with the dealer in Tennessee. I was ready to trade in this vehicle and find something else.
I was able to talk to Chris Modory who sold me my car in 2013. First I went to Hyundai Corporate they did not not want to do anything to help their customer.
I went back to Chris Modory. He was able to get his GM Sean McCain involved and helped understand everything that went wrong with my 2013 Sonata. They were about to help me with trading in the 2013 Sonata and giving me an outstanding deal on a 2015 Sonata Sport Turbo. They understood my frustrations and made a bad situation into another great experience. None of the problems were any fault of the good folks at Napleton. This was all from a Hyundai Dealer in Tennessee that did not fix the car to Hyundai Standards. I really appreciate them working with me and going above and beyond to help me get into a different vehicle to my liking.
Best bang for the buck
by Bob from Staunton
October 20, 2018
The car gets 44mpg all the time. It has surprisingly alot of space especially considering the size. The wagon model looks like an suv and has extra storage because rear is not sloped like other models. There is plenty of leg room as well. Everyone I've talked to that has owned one hasgotten well over 200K miles.
Always polite and helpful even if my problem is small. The radio stations got messed up and a young man took the time to show me how it worked. He was so patient!!!
most economic car I have ever owned
by vitalija from LEMONT
December 5, 2018
this car is created for women driving,easy to handle,very economic and at the same time - spacious and comfortable,-all in one!
super good for long trips,low gasoline but big enough even to take a nap in rest area if needed. super car!
Jimmy B made the experience great! No high pressure and completely upfront. A pleasure to work with. I would reccomend him and this dealership to anyone!!
great gas mileage
by Daisy from Atlanta GA
November 16, 2018
I bought a used Prius in great shape and I am very happy with the interior space, the comfort, and the gas mileage. The tech features are new to me as I have been driving a 19-year-old car, but so far I have figured out how to use them without too much trouble.
So I’m writing this for Bryan my salesman. I have a daughter and I told him I would need a fast and simple transaction. He went above and beyond from finding the prefect vehicle to making sure we stayed cool when moving everything over to my new car. He fully explained everything since it was a big upgrade for me. I’ve had problems with their service department but he has been doing everything on his end to fix the problem. I have told many of my friends that if they need a new car Bryan is the man to see.
Roomy, economical, dependable
by Slammy809 from LaPorte,IN
December 30, 2018
The Prius V is the roomiest of all Prius! Although it only gets 40 miles per gallon average, it's extra room makes it super desirable! Highly recommended for families, or anybody!
customer service very helpful, eager to sell a car and what detailing the car was put through to get ready to sell. i felt they were honest and presented all i needed to know
by Priusfan from Riverview,FL
November 23, 2018
I got this for the gas mileage but it is much more. I travel 35 miles one way to work on the highway. The car handles great, keeps up with the other cars, and gets 42 to 46 mpg regularly! It is roomy with plenty of luggage room when we travel. I love my PriusV
This car is a great mix of beauty and the beast. For beauty I can drive for miles and barely see that fuel gauge tick down, and when I shut it off I see those MPGs above 48! For the beast when you put the hammer down this car FLIES!. It might seem sluggish now and then when you're trying to go ECO, but when you need to pass or need some power it provides in spades!
Matt Smith went above and beyond to find the perfect car for our family after our car was totaled. We live in KC and he was available for any questions even after office hours. He promptly provided pics and all requested info even while looking at cars at other dealerships. After driving to Jeff City to see the car he made sure it was in top condition and everything we wanted was addressed. He had impressive customer service especially for car sales. He made sure we we happy the whole way through and even told us to call if we have any questions about the car or service after we got back home. Gemma was a blazing gun in the financing dept she was very efficient and straightforward without any pressure. I would make the drive again to Jeff City any day. Thanks Matt and Gemma for a wonderful experience.
Best for safety and had savings
by Nobody knows from Tallahassee FL
April 30, 2018
4 years, no problems. I've owned 2 others. My First Prius had over 400k miles on it before I passed it down! Safe reliable eco friendly!
Very pleased with my new Ford Focus. Love the modern features, the smooth drive, good gas mileage and the hot pepper color. It was a good choice.
A reliable, fuel-efficient car
by Prius V Owner from Waterloo, ON
November 27, 2018
We're loving our Prius V so far. It has a good amount of trunk space compared to other hybrids we test drove (e.g Ford C-max has virtually no space in trunk). It's a Toyota, which is the most reliable car out there. It's the perfect car for our family of four. The main drawback so far is the pick-up - it's not great...but maybe that's the trade-off for excellent fuel efficiency in a battery/engine-powered car. Overall we're very happy with our choice.
This is the third time I personally have purchased a vehicle from Palmiero. And they NEVER disappoint. My customer service in sales with Michelle Carter excelled beyond expectation and professionalism! She was very attentive, informative and answered any question I had whether it was by email, text or call. My trade was A smooth easy transaction along with the purchase of my new 2016 tacoma! And I???ve never been happier! The truck was freshly detailed along with a full tank of gas upon pick up. Thank you all so much at Palmiero Toyota and special thanks to Michelle Carter again for this opportunity in owning a newer tacoma. I???m happy to say I???m a lifelong customer!
The BEST MPG car I've owned with Comfort
by Charity Hathaway from Tyler, TX
December 21, 2018
This car is amazing... totally love it!! spacious, comfortable3 , AND....53mpg in town yesssss in town!! I am very Tall 5'10 (tall for a woman) and I still do not have to set my set ALL the WAY BACK...
Love the bluetooth, navigation, back seats are spcious as well...love the back to put groceries and haul little things!!
This car turns on a dime and will stop like no ones business! It is a great car and I would recommend it to anyone...
Everyone was very helpful throughout the entire process. We were there for 6 hours looking for the right vehicle. We finished the purchase over a hour after closing time. I was surprised by everyone’s great attitude even though we were there so late. By far my best auto purchase experience thru a dealer.
Most Comfortable and Reliable car
by V Lovers from Farmington Hills, MI
July 14, 2018
We have been leasing cars since 1988. My first Prius V was a 2013. We liked it so much we got another one in 2015 when our lease expired . This year we wanted to get a new one but Toyota discontinued it. We were furious! We looked at many cars, SUVs, but found none compared in comfort to our PriusV. We are short. Most SUVs required a step stool to get into. Who needs that? Everyone who has been in our backseat says it is the easiest car to get in or out of and the most comfortable to sit in. We get 42 mpg in mostly city driving. It goes up in highway driving. Being a wagon, it has great ?trunk? space. We swore we would never own a car again. But after and exhaustive search, we decided to buy our 2015 Prius V when it came off the lease.
John Scharff is wonderful! He will go out of his way to help you without any pressure. Even after you purchase your car, if you have any questions or problems, he is just a call away!
by glyn from Sanford
November 20, 2018
I bought a second one!!!!!!! If your first Prius V exceeds your expectations what should your next car be! This my third Prius and my second Prius V. I still have my first Prius V and it has over 125,000 miles.
I Got a 5 cars from this dealer. They are friendly and trustable.. I suggest everyone to get their car without hasitate.. Specially thanks to Ralph as a sales person very nice and friendly.
Prius has been the best car I have ever owned.
by Gene from Manchester, TN
September 15, 2018
I researched for a long time for an economical, fair priced car. We owned a Prius 2 for 5 years. As long as Toyota keeps making cars like this I will be a faithful customer. Recently we traded this car in and purchased a 2017 Prius V & a 2013 Prius C. Both of these cars have excellent gas mileage and are the most dependable vehicles we have ever owned.
LaVance did a great job going through all of the controls and features during the test drive. He took the time to answer any questions along the way and make sure that I really felt comfortable and/or understood how to work everything. The team made it know that they were available if I needed anything, but were not pushy. The entire process made me feel comfortable and appreciated.
Consolidated a truck & 04 Prius into a Prius V
by KrazzeeKatLady from St Louis MO
October 8, 2018
For a long time I had horses and needed my '01 Silverado for towing. But using it as a daily driver was getting expensive so in '10 I bought an '04 Prius for my commutes. Now I've consolidated my truck and Prius into a 2015 Prius V. I have everything I needed and loved about each vehicle now in one! The Prius V has amazing cargo space for my pets and hobbies, and mine came with heated leather seats and a power driver seat just like my truck. I also get very respectable gas mileage (40-42 mpg). I only marked down "performance" because this is a bigger, heavier Prius and it has the same engine size as its cousins, so its not as peppy as my '04 was. But even still this is a great vehicle for families or individuals with pets and hobbies. Dont buy in to the hype about AWD vehicles... most of us dont need them. You CAN have a roomy family vehicle that gets great gas mileage.
I took my mom to Sutherlin to buy a new rogue and was treated like royalty. I can't complain at all because the whole staff was totally on point 100%. My mom won a cruise and we are headed to the Bahamas soon. I love the yippee ya yaee commercial on the radio!! Awsome awsome awsome!!
Thank you Sutherlin
Very good car with lots of room.
by Josie from Lake OSwego, Oregon
September 20, 2018
Well equipped with lots of room. USB ports . Plug in ports front and back. Rides very well on long trips, and mileage is great. Too bad this model was discontinued in 2017.
Test drove the CHR and fell in love instantly. Best experience overall from beginning to end. This was my first time driving a Toyota. So happy we made this our first stop. Would highly recommend North Park Toyota!
Liked the smaller Prius better
by Ponybraider from Culpeper, VA
August 15, 2018
This car is very similar to my two previous Priuses but I am frustrated that it lacks two of the features I loved in the others: automatic headlights and auto doors on both sides and the hatchback. All three cars were basic models. I stayed with a Prius for the environment and because both of the others lived to over 230000 miles. I like the extra room of this model.
I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer.
Best car I’ve owned.
by Rocket Booster from Rochester IL
August 22, 2018
I have purchased over 40 cars in my life and the Prius V is among my two favorites, the other a 1984 Toyota Celica.
My wife wanted the Prius V back in 2012 and I scoffed. But she got one and it has been a jewel. We’ve put 110,000 miles on it and with the exception of replacing headlamps twice have done nothing but routine maintenance.
So when my 2008 Lexus was due for replacement I looked at a dozen different car models and settled on another Prius V.
A No pressure pleasant experience. We dealt with one person (thanks Nikole!) through the entire "look" "test drive" "buy" process. There were nice cars at good prices and very helpful people to get us through the process. We liked the fact that the facility was low key, yet clean and functional. My partner and I are certainly going back to Delta as our first stop next time we need a car and we will be recommending them to our friends. Thanks Again !!
HYBRID driving = Saving Monthly Gas $$$
by gatrazz from Cumming GA
April 5, 2018
Typically drive 45 one way in my urban jungle @ Atlanta. Has been extremely fun to learn to drive hybrid and save money at the same time. Does what is suppose to do. Unique or odd look just adds to the appeal. Small wagon is the way to go.
I have now Idea why this dealer ship is so underrated , this dealership , went way and beyond our expectations , the price and service was right , I was in and out in 45 min buying a new car , I worked with ALi from sales and his manager Sami thank you both .
Worse car I ever owned.
by dewoods from WESTVILLE, IL. 61883
June 2, 2018
It nearly got me killed. I was making a left turn and the car just began coasting . I pushed footfeed clear to floor and car refused to go.As a result I got T-boned and the car was totaled.Only had it 2 months. When we tried it out it would not go unless accelerator was all the way to floor. Sales rep said that was how they were. will never buy another Toyota. Contacted Toyota twice they said no recall. Owner called and called me a liar. Tried right after accident. to no avail.
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