I submitted an app online looking for a car for my teenage daughter and this will be her very first car. Was contacted by Jeff in sales, he covered everything thing I had written and immediately starting helping me. No hassle, everything went smoothly and I met Danny the finance manager and he was AWSOME just like Jeff. They both listened to my needs and I purchased a 2019 Honda Fit and when I signed all the paperwork Lenny the finance manager was also easy to deal with and went over everything with me making sure he answered all my questions. This dealership is the best I have ever dealt with and my only complaint is that I waited so long to go see them. Thank you Tower Honda of Longview.
This was our first Toyota to purchase. The Hylander comes highly recommended by Consumer Reports and many others. We know Ben personally, but he was very professional and helpful during our decision process without being overbearing. Kodey also was very helpful during the financing part. We are very happy with our purchase.
I dropped my vehicle off for oil change, rotate and balance. I verbalize my request to Larry and female staff member who checked over my vehicle. I specifically requested for a mat to be used to avoid oil stains on my carpet and to be careful when balancing because I previously had rims damaged. Larry obliged. A balance was not conducted on my vehicle per my request. I was allowed a coupon discount. Now I will have to reschedule a balance for my vehicle and be inconvieniced.
I went in not knowing what the problem was with my vehicle they were fast, friendly, & had my vehicle back to me by the end of the day. Larry stayed in communication with me throughout the entire process - let me know what needed to be done, asked if I wanted to proceed, & sent me pictures of the issues they discovered. Very professional - I was very impressed. They just gained a regular customer!
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