Great service! Bad corporate customer relations!
November 6, 2018
The service at Lithia Toyota in Redding was and has been excellent. The fact that when I got home from the dealership and found a coupon in my mailbox that would have saved me 15% off my $450 bill sorta angered me. (Oh, and I check my mail box daily). I returned to the dealership with my just-received coupon and was informed that they "could not honor it" because it wasn't presented at the time of service. The coupons sent in the mail from (I'm guessing) corporate headquarters not honored within a very reasonable amount of time seems wrong. Oh, BTW the coupon expires in a week or so so I can't even save it for my 60,000 mile service. Not a place to go Toyota.