Used 2021 Toyota Tacoma trucks for sale near Westborough, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

For the size of motor it's surprisingly powerful. The transmission is smart and performs when needed, use the manual shift when needed. The ride is smooth, the suspension superior on the freeway handling anything I ask of it nicely. Off road it has traction features galore, nothing left for complaints. Best truck I ever owned.

Of all the Toyota dealerships I visited, Dave Souza at Imperial Toyota was able to find the exact car I was hoping for (he kept looking long after we spoke in-person) and reached out when he found it. He was helpful, not pushy at all. …and I really like my RAV-4 Prime… it is so smooth and zippy to drive… and the supersonic red is extra fun.

I leased a 2020 Toyota Tacoma and loved it. It was reliable but a little loud inside but that was fine. I just looked at the 2024 Tacoma and they got ride of the 6 cylinder and got a turbo motor. I don’t trust anything made after 202- so I’m looking for a 2021 Tacoma.

Recently bought truck here. One key fob did not function. Service department promptly diagnosed problem. Gave me new fob, plus showed where old one was broken. Staff was very professional, polite. Great experience.

My 2021 SR5 Tacoma is louder on the inside than my 2006 Tacoma was after 137,000 miles. Would seem like there wasn't as much sound deadening material installed for increased profits. Exterior lighting was also via halogen or incandescent bulbs rather than LEDs; another profit pinch.

I have always been pleased with the service I receive at Imperial Toyota. I promptly get an appointment and work is completed in a timely manner. I have dealt with Jarrett Viens and he is very accomodating.

I've owned 3 Tacoma's in the last 4yrs ..can get enough of them..the Tacoma no matter which one you choose gives a great performance..and proud to have and own..

The staff at Wellesley Toyota made the whole experience so easy to get my new RAV4, after being Tboned in my Camry. When I had an issue with my current plates it was taken care of without an issue!! Thanks! Love my new RAV4

From purchasing my car to getting service, have never had a bad experience at Imperial Toyota