The sales department at Young Auto was awesome but the service department sucks. I bought a brand new Rav 4 and after 4 years my radio is fried..... they will not do anything but charge me $1300 for a new one. I have had nothing but disappointment with the service department since purchasing this car and would not advise having your car serviced here.
The audio console had gone blank. The repair department fixed it by disconnecting the battery long enough to let the console reset, then they reconnected it. Because my car was still under warranty, this didn't cost me anything. They also washed and vacuumed my car.
The experience was fantastic!!! I have had experiences from other dealers that make me feel like I am not the decision maker. It was such the opposite at Heritage in Logan. I was treated with respect and they found me exactly what I wanted. No hassle, No Pressure. I really loved their approach to selling me a new car. Awesome people...
I went to Rich's a few times to look at cars. The first impression I got wasn't great. As I wandered around I saw several cars with flat tires and I felt like I couldn't trust them to sell me a reliable vehicle. Over the course of the past week I started looking online for cars I wanted to test drive. All of them were at Rich's. I broke down and decided to go check them out and give them another try. I am so happy I did. Jake, our sells representative, approached myself and my fiance and we honestly told him we wanted to look but weren't eager to jump into a vehicle. He didn't hover and make us feel pressured into anything on the lot. He let us test drive multiple vehicles and we left to discuss what we did and did not like. We came back the very next day to purchase our vehicle. If the last experience was my first I would give this place 5 stars easy. The paperwork was easy, the customer service was amazing and overall experience was great. Also I felt very comfortable in the environment and felt like I was treated with respect. Thank you so much for such a great, stress free car buying experience. You guys are wonderful!
I have spent a lot of time in dealerships. This was the first time that I felt different about my buying experience. Their professional client advisors helped with the process and made it not only easy, but fun. I will definitely recommend my friends and family to do business with Heritage. Great experience!!! Their approach to doing business is unmatched. Can't wait to send people their way!!!
Jacob was seriously great to work with. He listened to and answered all our questions and got us the exact right vehicle. Took our old car in on trade, saved us money on our loan and hooked us up with the coolest minivan, this side of the Mississippi!! If you???re vehicle isn???t perfect, stop by and let Jacob hook you up with a sweet new ride.
servicing of 2017 CR-V. The first since my purchace in February 2017.
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