I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Greg Atkinson in service department is a top-notch professio
by Mij22 from DealerRater.com
November 5, 2018
Good experience with Greg Atkinson. I came in for my 10000 mile service which was already paid for as part of my new purchase but service was fast, friendly and professional. My only issue was I had to return the following week because the air pressure TPS light came back on after being told it was taken care of. They got it right the second time.
It was a great experience, George was awesome! He was a wonderful help to my wife. She had all of our kids with her, so you know how difficult that can make things. And he went out of his way to assist her and make the whole transaction as smooth as possible. He also went above and beyond to make the entire deal happen. When I buy another vehicle, I will buy it from MID County because of George Duncan.
This is the 5th Toyota I have purchased from Silsbee Toyota, and I am never disappointed with the superior quality of vehicles and customer service! I typically only work with Walter, but Jason was a part of this purchase. Jason was extremely patient and answered all of my questions thoroughly. He also worked with the finance department to make sure that I received the best deal possible. I left 100% satisfied!
We met our salesman Gavan inquiring about used vehicles.We were not sure of the type of vehicle we wanted,but with his help we left with a great car!it had been a long day for me&i wanted to be done,and on our way home.he made it happen!in and out of finance,and our car was detailed,parked and ready to go.thank you Gavan for the positive,friendly customer service!
This dealership is the most honest dealership I have ever been to! No sales tactics and no pressured sales. My niece purchased her 2017 Chrysler 200 here in Feb from Jason Roberts and recently I got the opportunity to work with him again on the purchase of my 2017 Jeep Patriot. After both deals I did not immediately feel buyers remorse as I felt with my other vehicles. I felt like I got a great deal and was treated fairly. I recommend them to everyone looking for a new/used vehicle especially first time buyers. They put the customers well being before the sale. I can't thank the team enough!!! I will be back again for my next vehicle.
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