Our experience at Ken Pollock Ford was absolutely phenomenal. From our first contact with them, Christine was so willing to help and answered our questions extremely quickly. She sent us every single piece of information we needed to know, and had us essentially sold on the car (and the dealership) before we got there. Then. We arrived yesterday and quickly realized it was only getting better. Zach, our car salesman, knocked it out of the ball park. He explained everything in detail and allowed us to ask a litany of questions. He was easily the best sales associate we???ve ever worked with. Even the man processesing our paperwork, Mark, was effective and effienct to the highest degree. The car we bought is perfect for us, and we could not recommend Ken Pollock Ford more.
Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
our sales person, James, was very knowledgeable and professional in his dealings with us. we had a bad experience at motor world in wilkesbarre and james and his manager did everything to give us what we wanted.
Fine Service, Expedient and Thorough Responsivenes
by Kraig Nace from Duncannon, PA
June 22, 2017
I worked with Jamie and was very pleased with her responsiveness and consistency. I also enjoyed working directly with the owners/managers of the dealership. There were no high-pressure sales efforts and everyone encountered was very friendly. In the end (after some negotiation), I believe we agreed to a fair deal and, due to our distance from the dealership and time constraints, the staff made a great effort to finalize the deal so we could take our vehicle with us!
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
Looking for a new SUV and ended up with a new Rogue. I love it, it handles so nice. We ended up buying it in a rain storm so it really got the full test. Jesse was our salesman and he was so confident and explained so much that for us it was a no brainer. Thank you Jesse you helped me make the right decision.
Dead battery; an inconvenience and easy to resolve until it is discovered when you need to leave immediately for a non scheduled early delivery hours away. Craig asked how soon we could get there and had us on the road in short time. The Acura service team has always been professional and courteous. Yesterday they proved themselves to be fantastic and even CARING when they asked about the delivery. Our 7lb 4oz granddaughter.
I worked with Neil McCann on an Accord lease. Last year my husband bought a Pilot from him. He is extremely knowledgeable and helpful. He was very patient with me as I considered my options. I like how he wasn???t overly pushy and allowed me to take my time with the large financial decision. This was the best sales experience I???ve had when purchasing a car. I also worked with Karissa when researching my options online. She was also extremely helpful and prompt with her responses. Thank you Neil, Karissa and Motorworld!
Today I bought my first Lexus. Aldo was my salesman. He went out of his way to ensure that from start to finish my experience was extraordinary. Aldo is extremely professional and knowledgeable of the brand. He gave me a great deal on my 2019 NX 300 F sport. Bill,the finance manager, was super friendly, knowledgeable, and professional. I have to say the entire staff that my husband and I encountered at Motor World Lexus delivered exceptional service. If you are looking for an unbelievable car and exceptional service, look no further than Motor World! Aldo helped to make my Christmas a little more merry!
you would have to know the salesman scott higgins. he knows my grandkids---very friendly-i called him a few times to ask questions about the dash and i even drove up 25 miles to see scott to ask a question.
This is my7th Toyota and I almost gave up on Toyota because of the treatment I received from Koch 33 Toyota in Easton PA in the past, but I decided to just give it one more chance and the moment I met Scott, Greg and the gentleman that leant me his reading glasses I was happy with my decision they made the deal so easy and we???re so respectful I will definitely be a return customer I can???t wait to trade in my Malibu for a new Camry or Avalon thanks again Fellas
Sales lady was very personable, not pushy and listened to my needs and wants. I was in and out in 2 hours and felt quite comfortable with finance manager as well. He took his time with me to explain everything and answer my questions. I love my new vehicle and am very happy with the deal that I was able to get. I won't go anywhere else :)
Good experience. Both mike and paul did a nice job. We looked into several options both new and used. Settled on buying out my lease. Thank you.
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