I recently had the pleasure of purchasing a 2016 Corvette Z51 convertible from Wheels by RT. Brian was my salesman, super friendly and always available to take my calls. Terry is the finance manager that handled all my finance needs.
I picked the car on the internet, and completed the financing too. The whole process took 24 hours! Amazing customer service! Beautiful dealership too. My wife and I flew from Spokane WA to Chicago, then took a pleasant one hour bus ride to Rockford, where Brian picked us up. The car is everything I had imagined, and then some!. I would give this dealership more than five stars!
Alex was recommended by a family member who bought a new CRV. We specifically asked for him and ended up purchasing a new Odyssey. We appreciated how Alex went to bat for us and definitely earned our business. He worked with sales manager Chris and clarified our questions and negotiated a fair price for our trade in. Finance manager Jim explained warranty options and was gracious about adjusting the bill after we added the new vehicle and compared notes with our insurance. Overall, Napleton staff appear to value each other and customers, resulting in a extraordinary family friendly environment and surprisingly pleasant experience. Genuinely caring people! The vanishing deductible on our extended warranty was icing on the cake!
Very easy to work with John.He is a very straightforward guy. Goes way out of his way to make sure you’re comfortable with whatever you were about to purchase .He let me drive several cars and really spent a lot of time with me and never showed any pressure I would go back to this guy in a heartbeat
I was hesitant at first, because I was not greeted in the parking lot. So I went inside and talked with a older gentleman, he was not pushy and seemed very nice. He was somewhat informative, he let me take the car for a test drive with no DL. I would of liked to get the price down a little more, but they di amount for it! South Beloit
Johnny Garner was the salesman who helped me with the purchase of my used truck last month. Johnny provided the type of customer service that is hard to find nowadays. Keep up the good work Johnny and we will be back to see you in the future!
Lou and Becky
I was pleased with the service and people. Faruq Solebo was courteous and helpful. They helped me into a new car that was more to my liking. The only issue would be the wait time for paperwork - but understandable.
My wife and I have purchased recently a 2011 Ford Fiesta and it works perfectly fine. At first I am hesitant to buy a used car but with what I have heared of many positive feedbacks from my friends of Tom Sparks, I am confident of owning a used car from them. Thanks Brad for the car recommendation. Appreciated it!
Staff was very nice and very helpful. Not pushy like some other dealers. They listened to what we wanted and found use a great car.
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