The staff at Chuck Nicholson's made my truck purchase a pleasant experience. It was extremely nice to be able to view the inventory on their without being hounded by salesmen. Salesman Scott Fry was very down to earth and friendly and the whole staff was very accommodating to my wishes for this purchase. I would recommend this dealership to everyone I know !
I purchased a used 2015 Ram truck. McHughs only provided one key, and could not make me a second one. I had to go to another dealer the next day to get one made. The truck was almost out of gas when I left the lot. One of the rear signal, brake lights did not work, had to stop at a parts store to fix it. I should have caught all of these before I bought, but guess I assumed some things. Staff was friendly, facilities nice. Indifferent on recommending this dealer.
For the most part, I was satisfied with my purchase. However, the spare key to my truck was inadvertently "mailed" to the wrong "individual" and has not yet been returned. I've expressed my concerns pertaining to such with no results over the past three weeks. Timeliness is not a priority. Nor is the fact that the missing (but located) key to my vehicle, is in the possession of a stranger.
While my car was being serviced on Aug 14, I had a really fun conversation with Ryan. After servicing, I investigated the lot & found a car I really liked. When I was able to, I talked with Dwight Fouts about the car. He figured a deal for me that got that particular car in my garage. My husband & I have dealt with Ferris for about 30 years & I will continue to deal there!
My experience at Ferris was amazing. Everyone from the salesman Bob who helped me pick out my new car to Travis during the buying process, and to the guys in service department were very professional, courteous and helpful. I have and will recommend Ferris to my family and friends. I love my car and when it's time for it to be serviced I will be taking it back there. Thanks guys for all your help!!¿
We just stopped by to look and went home with a new car! Everyone was very accommodating, and the customer experience can't be beat. Tom was outr salesman, and he certainly made sure we were satisfied. Lisa took care of the delivery and orientation process. She definitely went above and beyond to answer all my questions and make sure I knew how to use all the features of my new Rav 4. I highly recommend Ferris!
I have been to many car dealerships but I have never been to one quite like this. The customer service was top notch! Tom Jennings puts more effort into finding you exactly what you want than anyone I have ever seen. His efforts are above and beyond. My experience at Ferris with Tom Jennings has set the bar pretty high for what I expect out of dealerships in the future. Overall, my experience was great! I felt like a valued customer even when I had chose not to make a decision that day.
Great all around service. Ted Mast and staff very friendly and helpful. We got a great honest price. Only place to look, for all your vehicle needs! Great family owned dealership with great honest people. Thank you Ted!
Tom Jennings did a great job showing us the car, settling on a price, and making sure everything was working great even after it was bought. I would suggest using Tom when buying your next vehicle.
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