Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit.
We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us.
The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate.
Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.
Love love love this car
by BritMiles from Lancaster, pa
January 7, 2019
The safety features on this car impressed me from the beginning. The back up camera is awesome. Gas mileage is unbelievable and probably the best part. If your looking for something that will get you the most bang for your buck in mpg, this is it. Sometimes 40 mpg! Sound system is very nice. Sporty, modern, reliable.
In my role with the City of Quincy, I’m frequently frustrated by our inability to reward our taxpayers by buying locally...I’m very proud today to look at a purchase order for two new Police vehicles being purchased at Gem City Ford. Quoting from the letter from our PD to the committee, “...for many reasons t vehicle) most liked by our officers”
The cherry on top of the sundae is that we get them frquincyom Gem City Ford!!!
Flat out bulletproof
by Kb4040 from Atlantic City
December 29, 2018
Tacoma’s are indestructible. I’ve never had an issue with them in over 25 years of driving them. The hold their value better than anything else on the market
I worked with Andy. He was very upfront and willing to work with us and make sure that we were satisfied. They agreed to include a back up camera with the purchase price when we expressed concern about the vehicle we were interested in not having one.
Tacoma 2017 amazing truck
by Rober Rivero from Houston Tx
January 5, 2019
My Tacoma 2017 is much more than I expected, 48000 miles, it feels like new, considering that my other car is a Corolla 2018 zero miles, feels the Tacoma with the same level of comfort and manageability. I love how it works in all weather conditions and the power of this four-cylinder engine, power and low consumption, ideal for my lifestyle as I work away from my home driving about 66 miles a day and gas consumption is ideal. Apart from being accompanied by several very comfortable options such as being able to connect my phone to the central audio system and play my songs, making calls in hands-free, I was not a truck lover but without a doubt this Tacoma has changed my
I would recommend Gem City to anyone looking for a new car.
by Timtothy from Kittanning
January 11, 2019
I have it for only 2 months,but its nice to drive.Lots of room inside,quiet and smooth ride.One con is no speed control for intermite wipers,one speed only.Nice looking interior. I hear that toyota is reliable,will find out. Checked mpg,22 around town ,27 trip
Superior effort to find a vehicle to my exact preferences.
Ample room for a growing family.
by Jamin83 from Newark, OH
January 13, 2019
The all wheel drive along with its driveability options makes this a well rounded vehicle. Proven with the latest winter storm! Rides high like a SUV should but isn't top heavy! This is my first Toyota bought for my wife and it has me shopping for myself.
I've traveled some 300 miles from Chicago to pick up a truck from Shottenkirk's. I had a good feeling about this deal simply based on couple of phone conversations. They've been holding my truck for me based on given word, picked me up from the train, offered a hot lunch. I'm absolutely happy with level of attention given to me as well as quick and professional handling of all purchase related procedures. Would definitely recommend.
A reliable, fuel-efficient car
by Prius V Owner from Waterloo, ON
November 27, 2018
We're loving our Prius V so far. It has a good amount of trunk space compared to other hybrids we test drove (e.g Ford C-max has virtually no space in trunk). It's a Toyota, which is the most reliable car out there. It's the perfect car for our family of four. The main drawback so far is the pick-up - it's not great...but maybe that's the trade-off for excellent fuel efficiency in a battery/engine-powered car. Overall we're very happy with our choice.
My wife and I recently purchased a 2005 Scion with the help Jeremy Anderson. The purchasing process was made easy and smooth with Jeremy's excellent customer service skills! Thanks again for all your help!! We love the vehicle.
Reliable and useful, but not worth so much money
by HowAboutNo from Fort Wayne, IN
January 7, 2019
I love the car and it's mileage and usefulness. I just don't think the vehicle is worth the near $300/month I pay and the over $350/month I will pay once I purchase it out of the lease. There is no real wow factor to the vehicle. It's a basic point-a-to-point-b vehicle that doesn't inspire greatness or rampant want/need.
my sealer was a great person he help worked on getting the truck i truly wonted it was my first time buying a new truck and it went so great that when i do have to get a nutter one i now just were to go to the people that will be honest to me and truly do try to get the truck u wont i had a great time with them. thanks Shottenkirk Toyota
XSE Good Value
by MIss B from Salinas, Ca
January 10, 2019
The stearing for parking is extremely good.
Safety features for lane indicator and back up camera, a great feature.
Myself the driver and all passengers, extremely comfortable, roomy.
Trunk roomy for suitcases.
Best of all the V6, really picks up additional driving fun and safety. Especially passing.
While this truck isn't the most sporty or glamorous vehicle I've owned, it's the best for several reasons. Pros: Toyota reliability, all the features I wanted (all wheel drive, heated/cooled leather seats, etc), incredibly rugged. Cons: a bit underpowered, not as many after market options as the SR5, so-so gas mileage.
If you are looking to get into a new or used car, you need to talk to this guy. RICHARD SANTIAGO. This guy will bend over backwards to get you the deal you want. We purchased a 2014 Dodge Caravan from them. We told him the payments we wanted, and my wife was dead set on them. Don't know how he did it, but he must be related to David Copperfield or something, we walked out of the dealership with the vehicle we wanted and felt good about the whole transaction. He actually made me realize that there are decent car salesmen still around. Thank you Richard Santiago.
I like RAV4 limited owsam. Car I like everything
by Brian from Cambridge Ontario
January 9, 2019
Really good family car it has all the features that we need to make our life luxury plus previous owner installed Remot Startar i recommend everyone one to buy limited rav4
Martin made this buying experience comfortable and fun and was very personable. He didn't high pressure us, but he did point out all the wonderful things about the Toyota we were interested in. He was patient in answering all of our questions and treated us like we were his only customers. He did not get in a hurry and stayed late the day we bought the car so we could finish the deal and drive it home that night. David in the finance department was also very pleasant and friendly and extremely efficient. The manager introduced himself to us and made sure we were having a good buying experience.
by TV from Appleton, WI
November 17, 2018
The Matrix and Vibe are car clones. Same interior, engine, controls, etc. Not much difference between a 2005 and a 2009. But all are good cars.
For the first time ever, i was treated with respect as a woman buying a vehicle at shottenkirk Toyota! I really appreciated the kindness and respect they showed me thru the whole buying process. They were very nice. Even offered me snacks lol. Thank you for everything jeremy!
by Toyota Fan from Vero Beach, Fl
November 29, 2018
6th toyota we have had and have never had an issue with them. Do regular maintenance and drive it with confidence. Great towing and as a daily driver
We stopped on our way into town and drove away with a new car because Jennifer at Schottenkirk was so accommodating and not pushy. We had a very positive experience all the way around with all we works with.
by JamesL from Edmonton, Ab.
January 14, 2019
Roomy, excellent fuel efficiency, handles very well, Responsive engine, looks great, USB port, love the fuel tracker, programmable vehicle options on the touch screen, Bluetooth for hands free calls. So far love the Camry!
Excellent car for high MPG. Roomy and large interior with plenty of space for travel with family. All luxury options with benefit of hybrid engine.
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