Shawn McMahan is an awesome person. I came into the dealership twice looking for a car. My first visit was unsuccessful because I did not have the down payment. Shawn was incredibly understanding with my situation and tried very hard to get the lowest down payment possible. Once I found the car, I told him that I would be back in a few weeks with the down payment. He touched base with me once, but wasn't pushy and seemed genuinely concerned about my situation. On my second stop in, again, it seemed that the odds were against me. He went above and beyond to insure that I left with a car. I would HIGHLY recommend him to any of my family members and friends. Thanks again, Shawn, from the bottom of my heart!
We have been to many dealerships over the last 20 years and not all experiences have been good. John Hinderer was one of the good ones. We told them up front we would be honest and we asked the same from them. We felt like they delivered on that promise and we didn't feel pressured at all. We would definitely go back and we would definitely recommend them to everyone. Our salesman Dustin Boucher was great otherwise it wouldn't have went any farther. Thanks so much for a great experience!
Bought a Passat for my daughter and was told that the center caps for the wheels were already ordered. While completing paperwork to purchase car, I was told the center caps would be sent to me after they come in. It was actually in the contract of what they owe me as the purchaser. I never received center caps. I called 3 different times and each time they say they are going to send them. Still haven’t received. I purchased the car in June. It is August.
Christine, Was just wonderful with assisting our purchase. I would recommend to anyone to deal with her at Performance. Read the other reviews below mine, such as these:
"Christine is Awesome"
And, others mentioning her
That is all you need to know...
I had such a wonderful experience buying my used CRV from here !!! I would HIGHLY recommend you shop here first !!! Very honest and upfront about the vehicle I bought. Well worth the drive from Dayton to Delaware. Once this car needs replaced, I know right where I am going to buy another auto !!! Thanks Kim & Mathias !!!
Great experience from start to finish! During the test drive, I noticed a noise in one of the front wheels. My salesman (Mike Khurshid) noticed it too. He said he would have their service dept look at it the next day. He called back to say that the tires were mismatched, so they put 4 brand new tires on the car (no additional charge). When he drove it again, the noise was gone. I was just going to pick up the car, but he insisted I drive it again myself to make sure the noise was gone. This was a small sale for CarMax, but everyone there made me feel I was the most important customer they had that day. I left with my new car, and a handful of Mike's business cards to give to friends!
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