Post Office Box ### Washington, Virginia 22747 October 28, 2016 Mr. Fawad Osmani General Manager Rosenthal Fairfax Volkswagen and Volvo 11050 Fairfax Boulevard Fairfax, Virginia 22030, My dear Mr. Osmani, Please excuse the delay in getting this letter to you. It should have been sent immediately after our last conversation, however due to the injury I suffered at work earlier in the year I have had two surgeries on my left wrist and I have been in a cast. The surgeries made me realize the dereliction of duty in not getting this letter of deep appreciation to you. When I entered your facility on July 3, I had not intention of making any decisions on my lease. Fortunately the timing was perfect in that I was able to visit with you directly. It is often said that purchasing a new car is an event that most people put at the top of their ???unpleasant experience??? list. It has been eight months since the accident and resulting injuries at work and I was dreading having to go through the lease renegotiation process. I appreciate the manner in which you gave me your complete attention and I quickly realized I was comfortable in our discussion and the numbers you were showing to me in regard to the lease and a 2016 vehicle. I also appreciate the information you were showing me regarding the TDI legal issue which affected my 2013 vehicle. Thank you for your honesty not only in word, but in deed. You showed me exact numbers and costs and were so instrumental in an easy and enjoyable transition. On top of all of your incredible assistance, you went to bat for me with Volkswagen Credit Services and were able to persuade them to waive the ???excess wear and use fee??? of $495.00. I almost fell off my chair when I heard that terrific news. Thank you again. You are indeed a 5 Star gentleman who went out of his way to waive those fees that totaled $845.00 (wear and use/disposition fee). I am so pleased with my new Jetta and I thank you for you help in every step of the transaction. It will always be my honor and pleasure to recommend Fairfax Volkswagen and I have already shared this good news with many of my friends and relatives. Mr. Osmani, there are just a few simple words that describe my experience dealing with you and your fine dealership, and all your staff: Thank you for your kindness, integrity, and honesty. Nothing more can be said because each of those words exactly conveys my appreciation to you and for you. Yours very cordially, Paul E. Hagstrom Note: In the parking lot at work someone did something to create three tiny scratches in the rear right fender. There are no dents. Please let me know the best way to handle this. Im sure it is best not to contact my insurance so I expect to pay to have these tiny dots removed. It bothers me not to drive my white beautiful Jetta in less that perfect condition.

Good Car.

March 14, 2019

This car met all my needs. Very Comfortable, and economic with very good stability on road. Volkswagen is an brand with good quality on is cars.

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Used

$15,430 42,385 mi.

2017 Volkswagen Tiguan S

Good Deal

Ext. Color: Black
Int. Color: Black
Transmission: Automatic
Drivetrain: FWD

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Available for Home Delivery

Vroom (Online Dealer)

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Vehicle available to be shipped to your home. Contact the dealership for details.

Vroom has a very streamlined process

by Berk757 from DealerRater.com

December 3, 2018

3.8 (1587 reviews)

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

One of best cars I've owned.I enjoy drive this car

by Lostboys from Syracuse N.Y.

February 4, 2019

I like the body style the way it handles in snow and rain very comfortable to drive.just all around fun car to drive.the turbo engine is nice to have.very style looking car inside and out.

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Used

$15,725 35,076 mi.

2017 Volkswagen Tiguan S

Good Deal

Ext. Color: White
Int. Color: Black
Transmission: Automatic
Drivetrain: AWD

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Great service

by Matthew Tartaglia from Arlington, VA

November 6, 2018

3.1 (230 reviews)

David McNeil is a great Service Advisor. He is trustworthy, empathetic, works with integrity and will point you in the right direction. Cierra is OK, too.

Great value

by Vegcyclist from Cincinnati, Ohio

January 31, 2019

I think of it as a VW Golf on stilts, which as you may know the Golf is a very highly rated car. I like sitting up higher than a car. The build quality by being made in Osnabruck, Germany is very high. The interior is high quality and understate, even on the base trim.

Used

$17,404 14,931 mi.

2017 Volkswagen Tiguan S

Good Deal

HOT CAR

Ext. Color: Blue
Int. Color: Beige
Transmission: Automatic
Drivetrain: AWD

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Fairfax Volkswagen / Fairfax Volvo Cars

Authorized Volkswagen Dealer

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Great Experience

by mdandrews74 from DealerRater.com

December 3, 2018

4.1 (416 reviews)

Several outstanding employees at Fairfax Volvo helped resolve a difficult situation I was having with my vehicle. I had a 2015 Volvo that was purchased at Don Beyer Volvo in Winchester, VA. Over the past couple of years and particularly the past couple of months, the vehicle had multiple issues. As soon as one issue was fixed another arose. Rachel Voelker was absolutely wonderful in trying to get the matter resolved and always kept me informed about what was going on with my vehicle. She was always positive and ensured me that they would get it right. Due to having to be towed a couple of times ???after hours,??? other service department members, such as Melvin, took my calls and made sure a tow truck got to me as soon as possible. With the repeated issues, the service manager, Will Winston became involved and worked with Volvo directly to inform them of the situation and advocate on my behalf. He promised me on our first phone call that Fairfax Volvo would ???make it right??? and they followed through on that promise. Due to the unexpected repairs needed on my car, I had to replace it in order to have a safe and reliable vehicle. When I purchased my original Volvo, I thought I would keep it ???forever??? and financed it longer than I normally do. As a result, I was horribly upside down in the vehicle. Will worked with Jonathan (new car sales manager) to come up with a fair and honest deal on a new Volvo in an effort to correct the situation of the lemon Don Beyer sold me. I want to personally thank Jonathan, Will, Wayne Smith and Glester Johnson for going above and beyond to help me get out from under that vehicle and get me into a new Volvo. I have the utmost faith that this Volvo will be my car for many, many years to come. Thanks to your staff for answering all of my questions honestly and making that five-hour process not as painful as it otherwise could have been. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Fairfax Volvo.

"Wolfsburg" edition

by Gelandewagen from Minneapolis, MN

January 24, 2019

I'm in the 3rd year of leasing this SUV and while I've only put on 11K miles, there has not been a single mechanical problem or issue. Volkswagen's "4motion" has been simply amazing in the snow here in Minnesota. It immediately engages (automatically) when needed and performs better than other all-wheel drive systems in low-traction situations.

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VEHICLE	GREAT DEALS	GOOD DEALS	PRICES FROM	LISTINGS
2019 Volkswagen Tiguan	71 Great Deals	723 Good Deals	$16,950	1,000 Listings	from
2018 Volkswagen Tiguan	80 Great Deals	528 Good Deals	$13,995	882 Listings	from
2016 Volkswagen Tiguan	206 Great Deals	511 Good Deals	$9,700	896 Listings	from
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2013 Volkswagen Tiguan	88 Great Deals	102 Good Deals	$3,900	299 Listings	from
2012 Volkswagen Tiguan	74 Great Deals	94 Good Deals	$4,655	237 Listings	from
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VEHICLE	GREAT DEALS	GOOD DEALS	PRICES FROM	LISTINGS
2020 Volkswagen Tiguan	0 Great Deals	0 Good Deals	$22,445	9,803 Listings	from
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2019 Volkswagen Tiguan	10 Great Deals	199 Good Deals	$18,788	269 Listings	from
2018 Volkswagen Tiguan	3 Great Deals	110 Good Deals	$16,000	159 Listings	from
2016 Volkswagen Tiguan	52 Great Deals	134 Good Deals	$12,459	249 Listings	from
2015 Volkswagen Tiguan	4 Great Deals	16 Good Deals	$11,991	27 Listings	from
2014 Volkswagen Tiguan	3 Great Deals	8 Good Deals	$11,299	14 Listings	from

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