Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to that dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer.
Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud.
Think that was under old ownership.
Was in a bind. Mr Traverso went above call of duty to assist. Needed a key to unlock wheel to change flat tire for my nephew. Couldn't find one anywhere except to order online. I stopped in the VW dealer in Middletown NY, spoke with Mr Traverso who was kind enough to trust me and let me borrow the key I needed. I offered to rent it or buy it and he declined stating he just needed it back. Thank you for your excellent customer service. Much appreciated.
We bought over the years 3 cars from Compass. Their service is outstanding. Even though we live in Baltimore we go back to Compass. Last service visit was on 5/31/16. We got an appointment on 24 hour notice. In Baltimore we called a dealer 3 times left word but no one called back. Finally we were able to get a live person who told us the earliest available date was in 3 weeks. Compass sent a confirming message and even followed up with a telephone call. The service adviser thoroughly explained the service work and suggested when to do future work. The car went in with one of the tire valve cover missing. When I got it back a new one had been put on. I never expected such attention to detail. They performed all work perfectly. Dieter Langendorf
I shopped for 4 different makes/models of small SUVs, both by lots of reading and by test driving all of them. I really liked the Mazda CX-5 that I ended up buying. Undoubtedly, my reaction to the car was reinforced by the fact that I also liked the salesperson, Justin, and the finance person, Richard. Both of them made me feel comfortable, answered my many questions, and gave me tons of information without making me feel pressured. All in all, a very positive experience.
Excellent dealership-the best in sales and service
by JimM from N Bennington, VT
October 11, 2015
Compass Motors is absolutely the best car dealership that I have ever worked with. From Sales to Service, Compass Motors personnel are knowledgeable, efficient, courteous and provide the best customer service that i have witnesses. It is well worth the time and distance that I have to travel to get my service work (and new car purchases periodically) done at Compass Motors. Simply put, they are the best.
I had purchased a pre-owned 2011 Volkswagen Tiguan and brought it in for it's 90k scheduled maintenance. Jeff and the entire team at Compass Motors exceeded my expectations regarding customer service. I left a happy customer, and definitely think it is worth the couple extra dollars that you pay bringing it to the dealership when service is needed. They go out of there way to do anything they can to accommodate you, and you do not get that at many generic car repair shops.
I purchased a 2016 Mazda CX-5. I was very happy with my salesperson Jeff. He was personable, helpful, knowledgeable about the vehicle and treated me with respect. I made it clear what my purchase parameters were and he respected that and there was none of that "I'll have to check with my manager" back and forth nonsense that makes everyone hate car dealers!! I made it clear I had an online price from another dealer but that I would prefer to do business locally. I asked for his best price and he gave it to me and it beat the other place, hence my decision to purchase from Compass. I was also pleased with the whole financing process and the speed with which my car was made ready. As a side note, I stopped back the next day because something was not working properly (I thought!)and Jeff wasn't there but another salesman very graciously helped me figure it out and did not make me feel like a moron when he explained what the problem was!! Definitely an overall positive shopping and purchase experience.
I brought in my 2013 Mazdaspeed 3 for a new clutch install. My stock clutch was fine, but I wanted to upgrade it as I like to take a good thing and make it better. Dan and Gordy were great through the entire process and very fair with the cost. Communication there is top notch! As mentioned in the past, there is a Mazda dealer 10 minutes from me, but I drive over an hour to this dealership for the outstanding service provided. Thanks again!
Experience was wonderful everyone was terrific. Atmosphere was very positive. Justin was so helpful , made me feel at home, calmed my worries. Loved that they use a bell when someone gets approved and everyone of employees clap.
Billy at Ramsey Chrysler Jeep made the sales process easier. He met all our needs. Our family now has three jeeps from Ramsey Chrysler Jeep.
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