Everyone was truly helpful and pleasant. Walter was my salesman and he was wonderful. I never felt pressured to buy. I felt as though he truly wanted me to find a SUV I loved. He was extremely knowledgeable about the vehicle. Once I bought the XC90, Walter, took around 30-45 mins to walk me through all of the SUVs features. My last car wasn’t as technologically advanced, and Walter made sure I left the lot knowing how my car worked. Also, Wally, was so nice to finance the car with. He made the whole process a breeze. The GM had reserved a car for himself, and when he found out the dealership was out of the interior I wanted, he gave up his car for me. I highly recommend this dealership and Walter specifically.
We got the 2019 XC90 with very few miles on the odometer and it was very prepared for delivery. However, there is strong odor from the car and we discussed this with the sales department. They took the car back in after they secured a good XC90 loaner for us. After the treatment, the issue is largely resolved and we give them good points for stepping up big time when things are not right. The sales person Michael is very good since this is a custom order and he has been polite throughout the whole lengthy process. The GM Brett is also fantastic in extending us a great pricing on this one. The sales manager Jim is also great in taking care of us the right way. We also had previous experience with the dealership service department since we owned a 2016 XC90 and they are more than a wonder to work with. Always on time and very professional. We would definitely remain a life Volvo owner given this great experience we have had from this dealership. They are renovating but the people working there make it up big time now.
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