Used cars for sale near Waterloo, NY

Van Bortel has a customer centric reputation that is richly deserved. Because of supply chain issues new cars were generally in short supply in 2022. I ordered my Subaru Outback on 1/20/22 and was HOPING for delivery by early April. Due to various issues ranging from Japan to the U.S. assembly facility in Indiana this district not happen. Van Bortel worked with me every step of the way with updated timelines, timely changes, and even generous pricing allowances to help to ease my ?pain.? They never once ignored or denied my requests. I finally took possession of my new Outback on 5/20 and EVERYTHING went like clock work. I could NOT be happier with my new my new Subaru or with Van Bortel Subaru. They are the BEST!!

I am enjoying my 2022 trailblazer. The only problem of concern is the chip painting on the hood and the cost of repair for the chip painting.

Scheduled service done right every time. Started on time and finished up without a long wait. Staff was knowledgeable and helpful. Very satisfied with West-Herr Canandaigua.

We special ordered a Jeep Galdiato Rubicon in 2021 and loved it. Our only problem was it didn't leave much space in the garage. We decided to trade it for a special ordered Jeep Wrangle 4dr. RubiconX. This new vehicle left us with 34 more inches of space in our garage. We still have our 2021 Jeep GrandCherokee Trailhawk as our long trip vehicle. 2 never gave any problems accept with the Aux, battery after 3 years of own

Had a very pleasant experience purchasing a new truck, your team was helpful, courteous and helped us stay within our financial goals

I bought this used with 26,000 miles in the spring of 2024. I love the styling, interior, and value. My only complaint is that the angle of the infotainment display can make it difficult to see due to reflections, especially in bright sunlight. I love the AWD option, it adds to stability - even in dry conditions. The remote start is handy in cold weather since I now live in an apartment and no longer have a garage. Performance with the optional engine is more than adequate.

My daughter purchased a used Honda CRV here about 2 months ago. There were a few minor issues with the car that were repaired prior to the purchase. That was done as promised. However about 2 weeks after taking possession of the car the safety features were disabled and the dash lit up like a Christmas tree. We brought it back and they had their service Dept. work on it. Fast forward a few days after that repair and it happened again. They took it in and ended up replacing the radar system and re-calibrating the safety features. They did all of this at no cost to us. Manager Thomas Conradt and salesperson, Rachel stack were great throughout the process. They took care of us as they said they would. In todays world of getting stiffed by seemingly everyone, this restored our faith in humanity. Vision Nissan was great! I'd buy another vehicle from them in a heartbeat. In addition to this, they gave us a good price on the car and a fair value for our trade. If you're looking for a car head over there and talk to them. They can help you.

I always bought the GMC Acadia (4 times) but decided to try the terrain. I absolutely love it and it's a great car for zipping around in town. I would take it for a weekend trip but not on a long trip as it doesn't have a lot of cab room, but for two people it is fine

I LOVE my 2023 KIa K5 GT-Line. I have the Passion Red, and I must say it’s a very sexy color. The panoramic sunroof is my favorite feature. The K5 rides so smooth and handles very well. If you’re considering this car…don’t hesitate any longer. GO BUY IT!!!

Staff very professional, non pressuring, very easy to work with.

I worked with Steve during my search for a used EV, and I genuinely can't say enough good things about him. Although I ultimately had to go with a different vehicle due to logistics and timing, I really wish I could’ve closed the deal with him. Steve was hands down the best salesperson I spoke with during this entire process. From the beginning, he was patient, transparent, didn't play games and was never pushy - a rare combo in my experience of car shopping. He took the time to understand what I was looking for, explained the details clearly, and even caught important details (like hail damage) before I committed, which shows integrity and a customer-first mindset. He followed up consistently without being overbearing and truly made me feel like he was working with me, not against me. He was proactive and helpful every step of the way. If you're in the market and want to work with someone who's honest, attentive, super friendly and genuinely kind, ask for Steve. He sets the bar for what a car buying experience should be. Thank you again, Steve. I really appreciate everything!

Purchase was great price for a quality auto with many options. Provides a quiet, comfortable ride fo a great price. No quality issues so far. Sapaugh in Herculaneum provides great service that can't be beat.

I recently purchased a Mazda SUV from Nick Fedrau at West Herr in Canandaigua, and the experience couldn’t have been better. Nick was professional, friendly, and extremely knowledgeable about the vehicle lineup. He made the entire process smooth, stress-free, and actually enjoyable — no pressure, just honest help and great communication every step of the way. The Mazda SUV I bought is in fantastic condition, and Nick made sure I got the best deal possible. He took the time to walk me through all the features and even followed up afterward to make sure I was happy with everything. If you’re in the market for a new or used car, I 100% recommend reaching out to Nick Fedrau at West Herr Canandaigua — he truly goes above and beyond for his customers.

7th Subaru for this Alaskan. This is the best I’ve ever had. Bought the Touring edition, new, & still blown away by the rig. Tested out with a cross country camping trip & comfort, adaptability, utilities, dependability - all a 5. Took a tent, but not even needed, w/firm foam to create a level, comfy bed area. Now I get why my cousin tried to replace his Ascent Touring with a Lincoln Navigator. Ended up selling the Nav to go back to an Ascent Touring. The first Sub I’ve had that Dad proclaimed ‘comfortable’ and ‘perfect’. I chose the Captains chairs for the 2nd seat, and passengers have loved the comfort & their view, as well as their controls, drink holders, etc. I love the options to simply control everything. Almost killed by a drunk driver long ago, I keep a very close eye on everything around me. Visibility in this rig is mind blowing. And that’s on top of all the cameras that monitor what’s happening. Safety features are perfect. Like listening to music, radio, podcasts? Sound in the Touring edition is heavenly. Very, very impressed with this rig.

Brandon came highly recommended. He didn’t fail that recommendation and found the vehicle we were looking for.

Purchased new July 5, 2024 now have approx 16,000 miles recently took a trip that was total 4,000 miles. Wife states as the most comfortable vehicle she’s ever had especially on this long trip pulling a 6x12 enclosed motorcycle trailer from Chicago to Scottsdale, AZ. Nimble handling even in the mountains and plenty of power! 5 Stars Ford!!

Jodi, Dave and Erica are a terrific Customer Service team that has worked together for many years. They are knowledgeable, trustworthy and responsive. No matter the situation with your car, they will explain the options and help you make the best decisions. We’ve been their customer for many years and they have earned their great reputation.

The plug-in is what I really wanted. An outstand car, the battery is way to small. A full electric car is not the best choise for driving in Colo and Wy. The Prius is the best of both worlds

The process was seamless!! Dennis and the rest of the team involved were amazing. Highly recommend.

This is my second Honda Odyssey Elite having traded in my 2019 for a 2023. Why did I make the trade? I hadn't had any problems with my 2019, but the trade in value of my 2019 made the purchase of a 2023 a "no brainer". I had considered purchasing a Toyota Sienna Platinum because of the fuel economy. But the price of the Toyota was so much higher than the Honda, especially when you consider that the Rear Seat Entertainment System costs extra on the Toyota and dealers are adding premiums above MSRP. I calculated I would have to drive the a Toyota around 80,000 miles before I would actually begin saving money on gasoline.

Punctual, helpful and pleasant. Courtesy vehicle was at our service and work was done satisfactorily and on time.

Our 2024 Ford Escape has been excellent. We bought the ST Line package and its performance has been flawless in the 1st 5 months. Really like the heated steering wheel included with the Cold Weather Package and the safety features of Tech Package 1.

It was a great time and a great experience with the friendly team. I am very grateful.

Approaching 25,000 miles and we haven’t had any issues. I actually enjoy choosing whether to run on electric or gas based on what my journey is. If you just put it in hybrid mode, you’re not utilizing the efficiency of the engine. My advice, think about your journey. If I’m jumping on the highway to then head into the city, I run it on gas on the highway then switch to all electric in the city -no point wasting the electric with highway driving! Then I use up the last of my electric when google tells me I’m X miles from home when I still have X miles of electric remaining to use it all up. When we just do local drives less than 25 miles (grocery, day care pick up etc.) we can literally run off electric only for days, even weeks. It just takes thinking about what your journey involves. Crawling traffic for a 5 mile slow down ahead, I’m on gas until I hit that traffic, then switch to electric. We’ve taken this Jeep (Willys) through plenty of winter storms with feet of snow and ice, never needed to use chains with its AWD or 4WD to choose from. Hopefully the great reliability continues.

This was a great experience. Jeff was great to work with, and the process was very easy! His father brought my car to me, and was wonderful!

I have owned 3 Chevy equinox and I like the way it looks and handles. It is a great family vehicle and very comfortable and safe. All 3 of my Equinox were the Premier class well worth the extra money and more features.

I had a great experience with VanBortel. The salesperson I had was so helpful, kind, and answered any questions I had. He was quick to respond, and has great knowledge on Subaru Vehicles. I will recommend anyone to buy a car here!

I’ve had my black Crown Limited for about 19 months now and am already at 30k miles since I drive a ton. I love it! It’s extremely comfortable, accelerates very smoothly and I’ve had no mechanical or technical issues so far.

Service department is great to work with each time I go in. It doesn’t matter if there is a problem or it’s general maintenance. They keep me updated on how things are and check in when they find a problem.

2019 Camaro SS 1LE M6 is the best bang for the buck so far in my short time owning it. For being considered a "heavy" car, it is incredibly nimble and racy. Smooth when desired. (Notice I flipped those driving preferences!!!) Not a ton of space inside but the car is not meant to be a family daily driver. Although at first the car felt hard to see out of it, really is not that bad at all when you get used to the sight lines. Great fun!

After the unexpected death of my Husband I met with Ryan with a heavy heart and panicked feelings since we were only 10 months into our most recent lease. He and the whole crew banned together to turn our lease back and get me into a new lease that I could be comfortable with. I will always be so grateful.

This is my fourth Malibu, first one was a 2004 Maxx, second one was a 2017 Malibu LS, third one was a 2022 LS and now I have a 2024 RS, all four have been good cars with excellent fuel economy and space inside, maybe not as refined as some Japanese models but great cars regardless, give one a try....

They were very kind, thorough and professional. They took my car in right on time and did an excellent job t job!

READ PLEASE I love my Terrain. DO NOT get the 1.5 L. My engine has barely made it over 100,000 I have had $6k of repairs in less than a year. Things keep going wrong now. I had NO issues before. Catalytic converter went out 75-85k miles. My turbo was just replaced. Just beware of this type of engine… every mechanic that worked on it shared this is not uncommon for this type. I would definitely get another terrain but not the 1.5!

The service department are excellent, friendly and efficient. The waiting area is pleasant, with decent coffee available for free. Sales were very good too. Not too pushy, I ended up with a car I am delighted by. Well done West Herr Toyota of Canandaigua!

Have had our 2023 Highlander XLE AWD since April 2023. Live in Chicago area and have driven to Arizona and Maine. Zero problems with the car. We put a large Thule box on the roof, multiple mountain bikes on a bike carrier and a kayak. Lots of luggage, got 27 miles per gallon on both trips. Plenty of power in the Rocky Mountains. Would recommend the car to others. We have a great Toyota dealership but all we have needed is schedule maintenance.