Used cars for sale near Westborough, MA

I purchased my car a few weeks ago from Imperial Ford, and I am extremely happy with both my vehicle and the service I received. The customer service was outstanding—very kind, caring, and professional. All of my questions were answered, and my concerns were addressed with patience and care. I truly appreciated the guidance I received throughout the entire process. I highly recommend Imperial Ford.

This review is about services provided by Nicholas Almeida. My daughter has been going to Parkway Honda for all her car needs because they are simply the best—we already knew that. But what happened recently exceeded our wildest expectations. She had an issue that required a substantial payment from the insurance company to fix. Nicholas Almeida (Nick) took charge of the situation, and from the very beginning, he was incredible. He contacted our insurance company, patiently explained the problem, and for THREE WEEKS, he handled everything. He worked with not one but two appraisers, engaged in multiple conversations with the insurance company, filled out the forms they insisted on, emailed documentation and test results, and kept us informed every step of the way. Thanks to him our insurance company covered the cost of the repairs. We have never seen such exceptional customer care and professionalism, especially when dealing with a difficult insurance company. We are absolutely blown away by Nick’s dedication to his work and his commitment to his customers. We only wish there were more people as proud and passionate about doing an excellent job as Nick is.

When searching for our families latest people mover we decided to try a local dealership on the premise of thier outstanding online reviews.... At first we were a bit hesitant but as soon as we spoke to Chris Sargent via telephone our minds were put at ease. A few days later we met the rest of the team Dave, Heather and Amy. After a couple of test drives we landed the perfect one owner low mileage suv that suited us to a "T". Harbro proved to us why they have won so many customer service awards and are in the running to win DealerRater.com award again. Give Harbro a look and you will be glad that you did . Simple, fast, and personal this describes our transaction ! They even set up very low interest financing for us ! Thanks Harbro ! Oh yeah - as we were leaving both owners Mike and Mark walked out to personally thank us which was a nice touch :)

We recently bought a car here (again) at the Chevy dealership. Our sales rep Shawn was great and made it a pleasant experience - highly recommend. Not our first car from here and definitely not the last.

At my most recent visit to Imperial Toyota in Milford, Ma, Curtis Jones was my service advisor. I am a senior citizen, and I stopped in without an appointment because I had an indicator light that I was worried about. Curtis was so helpful!! He was friendly, patient, supportive and able to get my problem resolved. What a relief!

Great to do business with,very helpful and informative.would buy again from them when the time comes

Mike provides great customer service knowledgeable staff and helpful. Flexible financing larger inventory thorough reconditioned.

Gavin R is the best salesperson, our family just bought two cars from him, no hassle transactions with both

Nabil is the best! I had the pleasure of buying a 2023 Traverse from him this week. The process could not have been any easier. If you’re in the market for a vehicle, he’s your guy!

Great sales and finance teams made my car purchase fast and easy. I have bought several cars from this dealer and highly recommend them to my friends, family and co-workers.

Kelsey and Ahmad were a pleasure to deal with purchasing my pre-owned Ram 1500. The buying process was efficient smooth and straightforward. Follow up minor warranty work within the first 30 days was also addressed without issue free car wash after a visit is a nice touch.

Bob in his role was very cordial and patient explaining the intricates of the car that we were interested in. Tom in his role was cordial, patient and went above and beyond to meet our several needs in the process. He displayed impeccable tolerance, patience and knowledge.

Nicholas was very pleasant and easy to deal with. He listened to what we were looking for and was very accommodating no pressure and supportive.

Yvie Esna was very caring, and happy to help me when I entered the Service Department. She has a personality that you wanted to see when you get your car service. Esna came into the waiting room letting me know that my call will be ready soon. Esna, thank me for coming to get my car service, and if I have any questions please let her know.

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Curtis was Unbelievable! My Landcruiser was handled and all details were fixed in a quick fashion!

Had the great pleasure of working with Paul Macchi to purchase my new Malibu, car wasnt checked in with the dealership, brand new arrival. brought to my attention and i purchased. good guy with common sense approach to selling and completing the deal. Thank you very much Paul

I a was surprised. Sales was very courteous and was very helpful. Pricing was amazing and I ended up walking away with the vehicle I wanted for the price I wanted. I would recommend Omar from the Ram division

John Hansen is a great service advisor. He went the extra mile in explaining the service for the day, and the service was completed quickly and professionally. I would recommend him and Westboro Toyota any time. Great folks.