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Dallas Chrysler Dodge Jeep RAM

(1,505 reviews)

Reviews

(1,505 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dallas Chrysler Dodge Jeep RAM from DealerRater.

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Dallas Dodge Jeep Ram has been wonderful to do business

Dallas Dodge Jeep Ram has been wonderful to do business with. My first purchase was pre-owned in 2022. I purchased a 2025 Ram for my birthday in December. I am so satisfied with the customer service throughout the entire dealership. They never disappoint.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

The main reason that I decided to return to Dallas Dodge

The main reason that I decided to return to Dallas Dodge Jeep Chrysler was the true customer service. The staff is always helpful and they take the extra steps to keep in contact with you even after the purchase of your vehicle. Thanks Again!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

johnny provided excellent service for my oil change on my

johnny provided excellent service for my oil change on my dodge charger, great customer service would definitely recommend to my peers. I will continue to keep coming back !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Carlos, we're happy you found our staff to be so supportive during your experience here at Dallas Dodge Chrysler Jeep RAM. Please don't hesitate to reach out if there's anything additional we can do for you.

This is the only dealership I have been where they don’t

This is the only dealership I have been where they don’t wash your car during service. Especially a car that I bought new from them. The staff of the service area is polite and useful, except the “cashiers” that didn’t give me the right paperwork and never say please or thank you. Service was done fairly quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the customer experience feedback, very important to listen to our guest thoughts and suggestions too. Appreciate you taking the time to share with us. Stuart Sliva General Manager ssliva@dallasdodge.net

It may take some extra time but they do great work and

It may take some extra time but they do great work and are very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

great customer service by johnny for my dodge charger

great customer service by johnny for my dodge charger that i brought in to do an oil change !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Carlos, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Associate Johnny Chappa Was very helpful and fast service

Associate Johnny Chappa Was very helpful and fast service he guided me through the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

The people who deal with customers are awesome.

The people who deal with customers are awesome. The inventory sucks but the customer service makes it well. You can’t blame who does almost anything to help you even when you buy a new vehicle that has to go to the shop 3 times within the first month due to sensors failure and luck of inventory to fix it. But then you have Shannon and Cesar that make you feel good about having to be there at the shop fixing a Brad new car. They were awesome not the 3500 truck, not my first weeks impression with it. Even Steve the mechanic was diligent and helped,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Shannon was awesome.

Shannon was awesome. She was the first person I had that actually responded to my texts during my appointment. I was very pleased with the service that I got today. I love that they make you confirm pricing before they work on your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Shannon here at Dallas Dodge Chrysler Jeep RAM! If you're ever in need of more help, please let us know!

Great, when I arrived I was greeted , told her my

Great, when I arrived I was greeted , told her my concerns & everything was handled from there overall customer service was great & my car was done in under the time that was provided

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Dennis, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.