Sentry Ford Lincoln

2.6
(304 reviews)
Visit Sentry Ford Lincoln
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed

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New (781) 870-8068 (781) 870-8068
Used (781) 870-8067 (781) 870-8067
Service (781) 870-8066 (781) 870-8066

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About our dealership

This seller has been on Cars.com since May 2021.
"The right way to buy a car" is more than just an advertising tagline. It means that we won't run newspaper ads designed to trick you into coming in on a deal that's not real. When you do come in it means we'll treat you like a valued guest. And by"the right way to buy a car" we aren't just referring to the actual buying. We mean it as a philosophy that extends to your service experience as well.
Sentry Auto Group "The right way to buy a car"

Service center

Phone number (781) 870-8066

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

2.6
(304 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Sentry Ford and their entire service department is

Sentry Ford and their entire service department is unreliable, rude, and careless. They stated many times they would be keeping me in the loop of what was going on with my car, but never followed through. I had to call myself and ask for updates just to receive “I’m not sure” “we don’t have answers” “let me call you back.” Each and every call was met with utter incompetence. The work to be done on my car was not done on the appointment date and I had to wait 4 days for them to do brakes. (Despite having said appointment for them) of course, without any help with a rental car or loaner vehicle. Furthermore, pertaining to another issue with my car I wanted to speak with the mechanic to discuss what he found to be wrong. They would not let me speak to anyone . Every interaction I had with this place has proven that this dealership does not care about their customers. I would not recommend getting your car serviced here.

1.0

Sentry Ford and their entire service department is

Sentry Ford and their entire service department is unreliable, rude, and careless. They stated many times they would be keeping me in the loop of what was going on with my car, but never followed through. I had to call myself and ask for updates just to receive “I’m not sure” “we don’t have answers” “let me call you back.” Each and every call was met with utter incompetence. The work to be done on my car was not done on the appointment date and I had to wait 4 days for them to do brakes. (Despite having said appointment for them) of course, without any help with a rental car or loaner vehicle. Furthermore, pertaining to another issue with my car I wanted to speak with the mechanic to discuss what he found to be wrong. They would not let me speak to anyone . Every interaction I had with this place has proven that this dealership does not care about their customers. I would not recommend getting your car serviced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

This whole fiasco initially started July 6 2023.

This whole fiasco initially started July 6 2023. I brought my car into Sentry Ford in Medford with the impression that the noise coming from my vehicle was the AC Compressor. I knew this was covered under warranty. The next day, I was informed that the noise wasn’t the AC Compressor, but a cracked flex plate, which I was told was a recall item. They said they needed to take apart the transmission and apparently engine so they could photograph the part, send it to Ford for approval and put it back together again(the noise seemed to go away mostly). I picked up the car couple of days later and had an appointment for the middle of August to get the work done. The day before, I called to verify if we were good to go. My sales advisor Diana stated we were. Approximately 10 minutes later, Diana called me to inform me that would need to move the appointment because there were not any loaner vehicle. We made the next appointment for the middle of Sept. On August 28, 2023, while driving, my transmission stopped working. I spoke to the Sales manager Mark, who moved my car up the line so the work could get done. So on August 31 st, my car was in for service. They did not have a loaner vehicle for me. I was informed by Ford that I was eligible for transportation reimbursement up to $40 dollars a day for 10 days. I inquired what happens if it is longer and the answer was the dealership should notifies about the length of time for the repair. Being Labor Day weekend in Boston, it is impossible to get a rental car for under $40 is impossible, so I ended up taking ride share. On September 21, 2023 my car was ready they tried to charge me 1200(first time I heard this). They claimed the repair wasn’t covered. I immediately called Ford and they stated it was AND NOTIFIED THE DEALERSHIP. When I went to get the car, Mark did tell me there might be a slight oil leak and we needed to monitor the leak, He told me to come back in 30 days and if it was leaking they would fix it and I wouldn’t have to pay the deductible again. I agreed, was happy I was getting my car, paid the $200 deductible and went on my way. On October 2, 2023, an oil light went on. I immediately called and spoke to Diana. She told me to bring the car back in for them to check it out. As I was driving into the service bay, there was a decent leak coming from my vehicle. Diana told me they needed to keep it to figure it out AND they had a loaner for me to use. Finally, a loaner from the dealership. I got the loaner and was on my way. To me there was not a sense of urgency to get the car back. I just wanted them to make sure it was done correctly. On December 26, my car is ready!!!! They kept their word about the deductible being waived(as it should because it was in there for the same thing essentially). The car is very good and I can definitely notice the improvement. Sometime towards the end of November, I was constantly trying to find out the best way to get reimbursed. I wanted to send the receipts for my loaner reimbursement directly to Ford. They informed me it had to be done by the service department and payment would go to the dealership and THEY would give me the money. After I got my car back, I kept inquiring and was told multiple times by the dealership that my reimbursement claim was denied(I have the text) I called Ford and they told me my claim was paid to the dealership on Dec 20. They should have given me the money. Instead they used THAT money to reimburse themselves for the loaner they provided to me from THIER DEALERSHIP(Also have the text). . Be careful of their lies, shady dealings and trumped up charges. All calls to the GM and emails from Ford have not been returned.

1.0

This whole fiasco initially started July 6 2023.

This whole fiasco initially started July 6 2023. I brought my car into Sentry Ford in Medford with the impression that the noise coming from my vehicle was the AC Compressor. I knew this was covered under warranty. The next day, I was informed that the noise wasn’t the AC Compressor, but a cracked flex plate, which I was told was a recall item. They said they needed to take apart the transmission and apparently engine so they could photograph the part, send it to Ford for approval and put it back together again(the noise seemed to go away mostly). I picked up the car couple of days later and had an appointment for the middle of August to get the work done. The day before, I called to verify if we were good to go. My sales advisor Diana stated we were. Approximately 10 minutes later, Diana called me to inform me that would need to move the appointment because there were not any loaner vehicle. We made the next appointment for the middle of Sept. On August 28, 2023, while driving, my transmission stopped working. I spoke to the Sales manager Mark, who moved my car up the line so the work could get done. So on August 31 st, my car was in for service. They did not have a loaner vehicle for me. I was informed by Ford that I was eligible for transportation reimbursement up to $40 dollars a day for 10 days. I inquired what happens if it is longer and the answer was the dealership should notifies about the length of time for the repair. Being Labor Day weekend in Boston, it is impossible to get a rental car for under $40 is impossible, so I ended up taking ride share. On September 21, 2023 my car was ready they tried to charge me 1200(first time I heard this). They claimed the repair wasn’t covered. I immediately called Ford and they stated it was AND NOTIFIED THE DEALERSHIP. When I went to get the car, Mark did tell me there might be a slight oil leak and we needed to monitor the leak, He told me to come back in 30 days and if it was leaking they would fix it and I wouldn’t have to pay the deductible again. I agreed, was happy I was getting my car, paid the $200 deductible and went on my way. On October 2, 2023, an oil light went on. I immediately called and spoke to Diana. She told me to bring the car back in for them to check it out. As I was driving into the service bay, there was a decent leak coming from my vehicle. Diana told me they needed to keep it to figure it out AND they had a loaner for me to use. Finally, a loaner from the dealership. I got the loaner and was on my way. To me there was not a sense of urgency to get the car back. I just wanted them to make sure it was done correctly. On December 26, my car is ready!!!! They kept their word about the deductible being waived(as it should because it was in there for the same thing essentially). The car is very good and I can definitely notice the improvement. Sometime towards the end of November, I was constantly trying to find out the best way to get reimbursed. I wanted to send the receipts for my loaner reimbursement directly to Ford. They informed me it had to be done by the service department and payment would go to the dealership and THEY would give me the money. After I got my car back, I kept inquiring and was told multiple times by the dealership that my reimbursement claim was denied(I have the text) I called Ford and they told me my claim was paid to the dealership on Dec 20. They should have given me the money. Instead they used THAT money to reimburse themselves for the loaner they provided to me from THIER DEALERSHIP(Also have the text). . Be careful of their lies, shady dealings and trumped up charges. All calls to the GM and emails from Ford have not been returned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

The service department had my car for 173 out of 184 days

The service department had my car for 173 out of 184 days from 7/6-12/26. From the time from 8/31 until 9/21, Sentry did not have a loaner vehicle for me to use. I had to get my own transportation and Ford would reimburse me. After I received it back on 9/21, it had an oil leak and went back in the shop on 10/2 until 12/26. They did have a loaner for me. When I submitted the reimbursement paperwork to Sentry for the 21 days in July/August, I kept getting told that the claim was denied. I spoke to Ford at the beginning of January and they said the dealership was paid for my loaner. Again, I notified them of this and they stated it wasn't. I called Ford again and they told me my claim for 15 days of rental was paid to the dealership on 12/20, who in turn was supposed to reimburse me. After I caught them in their web of lies about not getting my money,THEY FINALLY ADMITTED THEY USED MY MONEY TO REIMBURSE THEMSELLVES FOR THE LOANER they provided me from their dealership. I am not an attorney, but that is either fraud or theft. All calls to the dealership, including an email from FORD Customer care have gone unreturned. They lie and don't tell you exactly what is happening. BE CAREFUL!!!

1.0

The service department had my car for 173 out of 184 days

The service department had my car for 173 out of 184 days from 7/6-12/26. From the time from 8/31 until 9/21, Sentry did not have a loaner vehicle for me to use. I had to get my own transportation and Ford would reimburse me. After I received it back on 9/21, it had an oil leak and went back in the shop on 10/2 until 12/26. They did have a loaner for me. When I submitted the reimbursement paperwork to Sentry for the 21 days in July/August, I kept getting told that the claim was denied. I spoke to Ford at the beginning of January and they said the dealership was paid for my loaner. Again, I notified them of this and they stated it wasn't. I called Ford again and they told me my claim for 15 days of rental was paid to the dealership on 12/20, who in turn was supposed to reimburse me. After I caught them in their web of lies about not getting my money,THEY FINALLY ADMITTED THEY USED MY MONEY TO REIMBURSE THEMSELLVES FOR THE LOANER they provided me from their dealership. I am not an attorney, but that is either fraud or theft. All calls to the dealership, including an email from FORD Customer care have gone unreturned. They lie and don't tell you exactly what is happening. BE CAREFUL!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Deal gone bad

They advertise a car online but it's not on the lot. Show interest and ask for pics that never come. After weeks of waiting get told the car is going to auction rather than sell it. Aimee P. has no business being an Internet sales manager. Her lack of being able to close this deal along with her poor interpersonal skills clearly shows her inexperience. Will never attempt a deal with her or Sentry again.

1.0

Deal gone bad

They advertise a car online but it's not on the lot. Show interest and ask for pics that never come. After weeks of waiting get told the car is going to auction rather than sell it. Aimee P. has no business being an Internet sales manager. Her lack of being able to close this deal along with her poor interpersonal skills clearly shows her inexperience. Will never attempt a deal with her or Sentry again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

buyer beware

I have had lincoln for 30 years, usually high end, my last cars a lincoln nautiluts before that lincoln MKX two of them, lincoln continental. The dealership could not get the car I wanted so they talked me into a lincoln corsair it i drives like a ford focus low end. you can feel every bump in the road there is no luxury or enjoyment I told 4 hours into it that the car is awful they said they cant do anything about it. they have no cars so they will try to sell you this mess its the worst car I have ever driven

1.0

buyer beware

I have had lincoln for 30 years, usually high end, my last cars a lincoln nautiluts before that lincoln MKX two of them, lincoln continental. The dealership could not get the car I wanted so they talked me into a lincoln corsair it i drives like a ford focus low end. you can feel every bump in the road there is no luxury or enjoyment I told 4 hours into it that the car is awful they said they cant do anything about it. they have no cars so they will try to sell you this mess its the worst car I have ever driven

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Through thick and thin, Diane went above and beyond to

Through thick and thin, Diane went above and beyond to find National back order part and repair my vehicle. It did take longer than expected BUT the problem was fixed. As a loyal Sentry Ford Customer for over 35 years, I know the quality of work and authentic parts.

5.0

Through thick and thin, Diane went above and beyond to

Through thick and thin, Diane went above and beyond to find National back order part and repair my vehicle. It did take longer than expected BUT the problem was fixed. As a loyal Sentry Ford Customer for over 35 years, I know the quality of work and authentic parts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

This dealership and management can not be trusted

Very shady dealership and management. They can not be trusted at all. Take your hard earned money elsewhere. The fish rots from the head down here as they say.

1.0

This dealership and management can not be trusted

Very shady dealership and management. They can not be trusted at all. Take your hard earned money elsewhere. The fish rots from the head down here as they say.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

The absolute best buying experience in all the years I've

The absolute best buying experience in all the years I've been buying cars, which is 50 years. Two people contacted me within 30 minutes of my submitting an inquiry of the Lincoln I saw online. I was out of the dealership within 45 minutes of taking a test drive. A new record. No haggling. The trade-in range was given to me up front before I got there. The salesperson Paul was knowledgeable and very personable. They even delivered the car to me in Maine for no extra charge.

5.0

The absolute best buying experience in all the years I've

The absolute best buying experience in all the years I've been buying cars, which is 50 years. Two people contacted me within 30 minutes of my submitting an inquiry of the Lincoln I saw online. I was out of the dealership within 45 minutes of taking a test drive. A new record. No haggling. The trade-in range was given to me up front before I got there. The salesperson Paul was knowledgeable and very personable. They even delivered the car to me in Maine for no extra charge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

we took our 2015 explorer to sentry on may of 2022 .

we took our 2015 explorer to sentry on may of 2022 .We spoke to diane and she was extremely nice. They kept the car for 5 days and during that timeframe she kept us informed. I have to say that the whole department including the techs did impeccable work. Above and beyond what any other dealership would do. We both are very satisfied and would buy another car there in a heartbeat sincerely jay and robin steinberg k

5.0

we took our 2015 explorer to sentry on may of 2022 .

we took our 2015 explorer to sentry on may of 2022 .We spoke to diane and she was extremely nice. They kept the car for 5 days and during that timeframe she kept us informed. I have to say that the whole department including the techs did impeccable work. Above and beyond what any other dealership would do. We both are very satisfied and would buy another car there in a heartbeat sincerely jay and robin steinberg k

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

a vert good experience at sentry

On May 11th 2022 we took our 2015 ford explorer to sentry ford in Medford Ma. My wife drives to Topsfield Ma 4 days a week round trip from our home in Everett Ma. She was experiencing a very unpleasant ride and thought that it might just be a rotation .When she went to check her car in Diane was so pleasant and cordial that we felt right at home with a family member. They kept the car for 5 days and always kept us up to date. If is wasn't Diane it was Mark .They explained everything to us, Unlike other dealers they really cared in having us have a very pleasant so we would feel comfortable coming back. I am 71 and i have purchased many vehicles from different dealers and i can say by far this dealership far surpasses them all. Our next vehicle would definitely be purchased at Sentry and we thank both Mark and Diane for there time , experience, friendliness , honesty and being so cordial. We feel like we gained two more friends.

5.0

a vert good experience at sentry

On May 11th 2022 we took our 2015 ford explorer to sentry ford in Medford Ma. My wife drives to Topsfield Ma 4 days a week round trip from our home in Everett Ma. She was experiencing a very unpleasant ride and thought that it might just be a rotation .When she went to check her car in Diane was so pleasant and cordial that we felt right at home with a family member. They kept the car for 5 days and always kept us up to date. If is wasn't Diane it was Mark .They explained everything to us, Unlike other dealers they really cared in having us have a very pleasant so we would feel comfortable coming back. I am 71 and i have purchased many vehicles from different dealers and i can say by far this dealership far surpasses them all. Our next vehicle would definitely be purchased at Sentry and we thank both Mark and Diane for there time , experience, friendliness , honesty and being so cordial. We feel like we gained two more friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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