Reviews
Had driven about 1,100 mile from Alabama to Boston.
Had driven about 1,100 mile from Alabama to Boston. Truck started acting up about 1.5 miles from Sentry Ford. So, here we are Friday afternoon, thousands of miles from home, and truck is un-driveable. Dealership said they were unable to look at truck until Monday. Service Advisor Dianne, went out of her way to aid us in getting rental car, even having someone drive us to the rental car facility. She was diligent in keeping us updated on service of the truck, and really made a very very stressful situation much more tolerable. If I lived up here Sentry would be my dealership hands down. They were fantastic. Thank you Dianne..
Had driven about 1,100 mile from Alabama to Boston.
Had driven about 1,100 mile from Alabama to Boston. Truck started acting up about 1.5 miles from Sentry Ford. So, here we are Friday afternoon, thousands of miles from home, and truck is un-driveable. Dealership said they were unable to look at truck until Monday. Service Advisor Dianne, went out of her way to aid us in getting rental car, even having someone drive us to the rental car facility. She was diligent in keeping us updated on service of the truck, and really made a very very stressful situation much more tolerable. If I lived up here Sentry would be my dealership hands down. They were fantastic. Thank you Dianne..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sentry Ford and their entire service department is
Sentry Ford and their entire service department is unreliable, rude, and careless. They stated many times they would be keeping me in the loop of what was going on with my car, but never followed through. I had to call myself and ask for updates just to receive “I’m not sure” “we don’t have answers” “let me call you back.” Each and every call was met with utter incompetence. The work to be done on my car was not done on the appointment date and I had to wait 4 days for them to do brakes. (Despite having said appointment for them) of course, without any help with a rental car or loaner vehicle. Furthermore, pertaining to another issue with my car I wanted to speak with the mechanic to discuss what he found to be wrong. They would not let me speak to anyone . Every interaction I had with this place has proven that this dealership does not care about their customers. I would not recommend getting your car serviced here.
Sentry Ford and their entire service department is
Sentry Ford and their entire service department is unreliable, rude, and careless. They stated many times they would be keeping me in the loop of what was going on with my car, but never followed through. I had to call myself and ask for updates just to receive “I’m not sure” “we don’t have answers” “let me call you back.” Each and every call was met with utter incompetence. The work to be done on my car was not done on the appointment date and I had to wait 4 days for them to do brakes. (Despite having said appointment for them) of course, without any help with a rental car or loaner vehicle. Furthermore, pertaining to another issue with my car I wanted to speak with the mechanic to discuss what he found to be wrong. They would not let me speak to anyone . Every interaction I had with this place has proven that this dealership does not care about their customers. I would not recommend getting your car serviced here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
The service department had my car for 173 out of 184 days
The service department had my car for 173 out of 184 days from 7/6-12/26. From the time from 8/31 until 9/21, Sentry did not have a loaner vehicle for me to use. I had to get my own transportation and Ford would reimburse me. After I received it back on 9/21, it had an oil leak and went back in the shop on 10/2 until 12/26. They did have a loaner for me. When I submitted the reimbursement paperwork to Sentry for the 21 days in July/August, I kept getting told that the claim was denied. I spoke to Ford at the beginning of January and they said the dealership was paid for my loaner. Again, I notified them of this and they stated it wasn't. I called Ford again and they told me my claim for 15 days of rental was paid to the dealership on 12/20, who in turn was supposed to reimburse me. After I caught them in their web of lies about not getting my money,THEY FINALLY ADMITTED THEY USED MY MONEY TO REIMBURSE THEMSELLVES FOR THE LOANER they provided me from their dealership. I am not an attorney, but that is either fraud or theft. All calls to the dealership, including an email from FORD Customer care have gone unreturned. They lie and don't tell you exactly what is happening. BE CAREFUL!!!
The service department had my car for 173 out of 184 days
The service department had my car for 173 out of 184 days from 7/6-12/26. From the time from 8/31 until 9/21, Sentry did not have a loaner vehicle for me to use. I had to get my own transportation and Ford would reimburse me. After I received it back on 9/21, it had an oil leak and went back in the shop on 10/2 until 12/26. They did have a loaner for me. When I submitted the reimbursement paperwork to Sentry for the 21 days in July/August, I kept getting told that the claim was denied. I spoke to Ford at the beginning of January and they said the dealership was paid for my loaner. Again, I notified them of this and they stated it wasn't. I called Ford again and they told me my claim for 15 days of rental was paid to the dealership on 12/20, who in turn was supposed to reimburse me. After I caught them in their web of lies about not getting my money,THEY FINALLY ADMITTED THEY USED MY MONEY TO REIMBURSE THEMSELLVES FOR THE LOANER they provided me from their dealership. I am not an attorney, but that is either fraud or theft. All calls to the dealership, including an email from FORD Customer care have gone unreturned. They lie and don't tell you exactly what is happening. BE CAREFUL!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deal gone bad
They advertise a car online but it's not on the lot. Show interest and ask for pics that never come. After weeks of waiting get told the car is going to auction rather than sell it. Aimee P. has no business being an Internet sales manager. Her lack of being able to close this deal along with her poor interpersonal skills clearly shows her inexperience. Will never attempt a deal with her or Sentry again.
Deal gone bad
They advertise a car online but it's not on the lot. Show interest and ask for pics that never come. After weeks of waiting get told the car is going to auction rather than sell it. Aimee P. has no business being an Internet sales manager. Her lack of being able to close this deal along with her poor interpersonal skills clearly shows her inexperience. Will never attempt a deal with her or Sentry again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
buyer beware
I have had lincoln for 30 years, usually high end, my last cars a lincoln nautiluts before that lincoln MKX two of them, lincoln continental. The dealership could not get the car I wanted so they talked me into a lincoln corsair it i drives like a ford focus low end. you can feel every bump in the road there is no luxury or enjoyment I told 4 hours into it that the car is awful they said they cant do anything about it. they have no cars so they will try to sell you this mess its the worst car I have ever driven
buyer beware
I have had lincoln for 30 years, usually high end, my last cars a lincoln nautiluts before that lincoln MKX two of them, lincoln continental. The dealership could not get the car I wanted so they talked me into a lincoln corsair it i drives like a ford focus low end. you can feel every bump in the road there is no luxury or enjoyment I told 4 hours into it that the car is awful they said they cant do anything about it. they have no cars so they will try to sell you this mess its the worst car I have ever driven
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Through thick and thin, Diane went above and beyond to
Through thick and thin, Diane went above and beyond to find National back order part and repair my vehicle. It did take longer than expected BUT the problem was fixed. As a loyal Sentry Ford Customer for over 35 years, I know the quality of work and authentic parts.
Through thick and thin, Diane went above and beyond to
Through thick and thin, Diane went above and beyond to find National back order part and repair my vehicle. It did take longer than expected BUT the problem was fixed. As a loyal Sentry Ford Customer for over 35 years, I know the quality of work and authentic parts.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership and management can not be trusted
Very shady dealership and management. They can not be trusted at all. Take your hard earned money elsewhere. The fish rots from the head down here as they say.
This dealership and management can not be trusted
Very shady dealership and management. They can not be trusted at all. Take your hard earned money elsewhere. The fish rots from the head down here as they say.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
The absolute best buying experience in all the years I've
The absolute best buying experience in all the years I've been buying cars, which is 50 years. Two people contacted me within 30 minutes of my submitting an inquiry of the Lincoln I saw online. I was out of the dealership within 45 minutes of taking a test drive. A new record. No haggling. The trade-in range was given to me up front before I got there. The salesperson Paul was knowledgeable and very personable. They even delivered the car to me in Maine for no extra charge.
The absolute best buying experience in all the years I've
The absolute best buying experience in all the years I've been buying cars, which is 50 years. Two people contacted me within 30 minutes of my submitting an inquiry of the Lincoln I saw online. I was out of the dealership within 45 minutes of taking a test drive. A new record. No haggling. The trade-in range was given to me up front before I got there. The salesperson Paul was knowledgeable and very personable. They even delivered the car to me in Maine for no extra charge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
we took our 2015 explorer to sentry on may of 2022 .
we took our 2015 explorer to sentry on may of 2022 .We spoke to diane and she was extremely nice. They kept the car for 5 days and during that timeframe she kept us informed. I have to say that the whole department including the techs did impeccable work. Above and beyond what any other dealership would do. We both are very satisfied and would buy another car there in a heartbeat sincerely jay and robin steinberg k
we took our 2015 explorer to sentry on may of 2022 .
we took our 2015 explorer to sentry on may of 2022 .We spoke to diane and she was extremely nice. They kept the car for 5 days and during that timeframe she kept us informed. I have to say that the whole department including the techs did impeccable work. Above and beyond what any other dealership would do. We both are very satisfied and would buy another car there in a heartbeat sincerely jay and robin steinberg k
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
a vert good experience at sentry
On May 11th 2022 we took our 2015 ford explorer to sentry ford in Medford Ma. My wife drives to Topsfield Ma 4 days a week round trip from our home in Everett Ma. She was experiencing a very unpleasant ride and thought that it might just be a rotation .When she went to check her car in Diane was so pleasant and cordial that we felt right at home with a family member. They kept the car for 5 days and always kept us up to date. If is wasn't Diane it was Mark .They explained everything to us, Unlike other dealers they really cared in having us have a very pleasant so we would feel comfortable coming back. I am 71 and i have purchased many vehicles from different dealers and i can say by far this dealership far surpasses them all. Our next vehicle would definitely be purchased at Sentry and we thank both Mark and Diane for there time , experience, friendliness , honesty and being so cordial. We feel like we gained two more friends.
a vert good experience at sentry
On May 11th 2022 we took our 2015 ford explorer to sentry ford in Medford Ma. My wife drives to Topsfield Ma 4 days a week round trip from our home in Everett Ma. She was experiencing a very unpleasant ride and thought that it might just be a rotation .When she went to check her car in Diane was so pleasant and cordial that we felt right at home with a family member. They kept the car for 5 days and always kept us up to date. If is wasn't Diane it was Mark .They explained everything to us, Unlike other dealers they really cared in having us have a very pleasant so we would feel comfortable coming back. I am 71 and i have purchased many vehicles from different dealers and i can say by far this dealership far surpasses them all. Our next vehicle would definitely be purchased at Sentry and we thank both Mark and Diane for there time , experience, friendliness , honesty and being so cordial. We feel like we gained two more friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase