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Mercedes-Benz of Salt Lake City

(1,012 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–4:00pm
Tuesday 8:00am–7:00pm 8:00am–4:00pm
Wednesday 8:00am–7:00pm 8:00am–4:00pm
Thursday 8:00am–7:00pm 8:00am–4:00pm
Friday 8:00am–7:00pm 8:00am–4:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 state dealer award
View 3 awards
2026 state dealer award 2025 state dealer award
2025 consumer dealer award
New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Reviews

(1,012 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salt Lake City from DealerRater.

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All personnel were friendly and competent.

All personnel were friendly and competent. Very pleasant experience and good work was done on m y car.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you Dillon for your excellent service and getting

Thank you Dillon for your excellent service and getting our license plates to us in a timely manner - even when we were out of town.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Braiden consistently exceeds my expectations.

Braiden consistently exceeds my expectations. he communicates, professionally and accurately. braiden is among your most valuable assets and one of the main reasons I choose to return with my automotive business to Ken Garff Mercedes-Benz of Salt Lake City. Please thank Braiden appropriately..

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

You were very kind and respectful.

You were very kind and respectful. Dominic was willing to answer all questions and share his experiences, Your environment was great.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Final bill was 50 dollars over estimate Initial service

Final bill was 50 dollars over estimate Initial service quote was 50 dollars below final cost

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Your service team is a pleasure to deal with.

Your service team is a pleasure to deal with. Always easy and quick with no hidden agenda.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything was great a very good experience thanks to all

Everything was great a very good experience thanks to all for taking the time and effort to make it so.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had an excellent experience.

I had an excellent experience. Vivian and the technician paid great attention to detail. Communication was outstanding! My concerns were fully addressed and solved.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Braiden Draper exceeded my expectations throughout the

Braiden Draper exceeded my expectations throughout the service & repair process for my vehicle. Braiden communicated consistently, accurately and professionally during each interaction. Braiden went above and beyond to ensure that my questions were answered factually and returned my vehicle washed and shining. Garrett, Braiden’s Service Department colleague contributed to the excellence of my experience with his thoughtful and skilled assistance. Please thank Braiden Draper and Garrett appropriately for being two of the prime reasons I choose to continue to be a customer at Ken Garff Mercedes-Benz of Salt Lake City.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Like always the team there is great to make sure my

Like always the team there is great to make sure my wife's car is taken care Of perfectly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.