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Mercedes-Benz of Salt Lake City

(969 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–4:00pm
Tuesday 8:00am–7:00pm 8:00am–4:00pm
Wednesday 8:00am–7:00pm 8:00am–4:00pm
Thursday 8:00am–7:00pm 8:00am–4:00pm
Friday 8:00am–7:00pm 8:00am–4:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Reviews

(969 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salt Lake City from DealerRater.

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I lost my key to my MB.

I lost my key to my MB. It cost me $225 in towing. You charged us I've $1450 for a new key fob. I have purchased at least six MB’s from you. EVERYONE has been terrific from service to sales especially Bret Robinson, who is directly or indirectly responsible for our patronage. Our problem is at least poor engineering or MB policies. This event is wrong and will weigh heavily in our next car decision Roger Leslie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Absolutely my favorite dealership of all time.

Absolutely my favorite dealership of all time. The only service I can say I trust fully with my fleet of Mercedes. Garret Olson is my main contact and he's great to work with. Everyone there is wonderful and fully trustworthy, which is the most important trait for service people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I thought Justin did a great job I thought that the

I thought Justin did a great job I thought that the service tech video explaining my service was good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

... It was fine, I hate surveys............ A a a a a a a

... It was fine, I hate surveys............ A a a a a a a a a a a a

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They did a fast excellent job.

They did a fast excellent job. Justin was a pleasure to work with at the shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very friendly, great inventory, Gardner went above and

Very friendly, great inventory, Gardner went above and beyond to make our experience as smooth as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vivian goes out of her way to provide excellent service.

Vivian goes out of her way to provide excellent service. She is polite, professional and responsive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

was an outstanding experience from start to finish.

was an outstanding experience from start to finish. the entire team was attentive, courteous and accommodating to get the deal done and was able to quickly get me on the road fro my drive back to Socal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Good service.

Good service. Garrett was very accommodating and made sure I was taken care of including a loaner car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very friendly service!

Very friendly service! Eric was great to work with and Rossi made the finance step a breeze. It was a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.