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Mercedes-Benz of Salt Lake City

(1,027 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–6:00pm
Tuesday 8:00am–7:00pm 8:00am–6:00pm
Wednesday 8:00am–7:00pm 8:00am–6:00pm
Thursday 8:00am–7:00pm 8:00am–6:00pm
Friday 8:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 state dealer award
View 3 awards
2026 state dealer award 2025 state dealer award
2025 consumer dealer award
New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Reviews

(1,027 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salt Lake City from DealerRater.

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PURCHASE A CAR FROM ANY OTHER MERCEDES BENZ DEALER Sold

PURCHASE A CAR FROM ANY OTHER MERCEDES BENZ DEALER Sold me a car under false pretenses , takes their time with remaining paperwork after a deal , PURCHASE A CAR FROM ANY OTHER MERCEDES BENZ DEALER

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Brett Robinson, General Sales Manager [email protected]

Excellent customer service with genuine care for

Excellent customer service with genuine care for customers. Mercedes Benz has a great service department. Vivian Montes provided excellent customer service by providing a smooth and easy trip to the dealership!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best experience I’ve had with service Chris eddington

Best experience I’ve had with service Chris eddington was fantastic to work with he went above and beyond

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Garrett was great!

Garrett was great! Welcoming and efficient, would recommend him to anyone! Thank you very much

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mercedes-Benz of Salt Lake City is exceptional.

Mercedes-Benz of Salt Lake City is exceptional. I've purchased 2 vehicles here, and both times the experience was superb. They go above and beyond. After hours deal close and vehicle pickup for one, and full fair market trade in values on both cars. One car was brand new, and the other was a four year old certified pre-owned. The pre-owned car was below book value, and the new car was MSRP.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Our first time buying a car online.

Our first time buying a car online. Eric was super patient with our questions. He sent us some videos to answer our specific questions, and to do a virtual walk through of the car - being very thorough and candid with this used car. Great service all around.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They kept me updated and provided good information The

They kept me updated and provided good information The communication was great regarding my vehicle

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything went smoothly.

Everything went smoothly. Communication was abundant and clear. Quite was provided promptly. Braiden made sure I had a loaner vehicle while mine was being serviced.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I received good service and my car was ready to be picked

I received good service and my car was ready to be picked up when I returned.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Vivian has to be one of the best in the entire Mercedes

Vivian has to be one of the best in the entire Mercedes organization. I’ve dealt with several Mercedes dealers in my lifetime and nobody has ever been better or equal to Vivian.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.