Reviews
we have purchased two cars from douglas at michaels auto....
we have purchased two cars from douglas at michaels auto. what i love about michaels is there are a family ran company and thats how my wife and myself have been treated both times we bought a car from michaels. the last car we purchased was a infiniti it looks like a new car. two days after we bought the car we found that it had a weak battery. we called douglas at michaels he spoke to his service manager he told us to go to infiniti purchase a battery (it was prorated) bring the recipt back to michaels and they would pay us for the battery. they cut us a check for the battery on the spot just like they said they would keep in mind this is a used car sold as is micaels was under no legal obltgation to replace the battery but they did. big dealerships could learn a lesson from michaels treat people with honesty and respect and do what you say you will. thats how michaels operates. i would not hesitate to reccomend family or friends to michaels. matt and marie clark
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience and for being an awesome customer! Roger Michaels GM/VP
The airbag light was on when we bought the car and we...
The airbag light was on when we bought the car and we were told that it was covered under the warranty, come to find out it wasn't and we had to pay for it. Also we were promised an owners manual, which we never received. Even after calling and emailing constantly for months.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am sorry you had a less than satisfactory experience with your vehicle purchase. Although we try our best, we cannot satisfy 100% of our customers 100% of the time. We welcome all reviews, good or bad, and I do appreciate your bringing this matter to our attention so that we can improve our service. Roger Michaels GM/VP
Going the extra mile for their customers
I started my search online for a 2004 to 2006 Audi A4 about a month ago. I found a great looking 2006 A4 in black at Michaels Autos, and it was priced in my range. When I called, I learned that it was sold the day before. I gave the sales rep my phone number and asked him to contact me if they get any more. 3 days later, I receive a call from Michaels Autos informing me of a new arrival that I might like. Long story short, I am a proud new owner of gorgeous 2008 Audi A4, and a lifetime customer of Michaels Autos. Do yourself a favor and check them out. They just might have the car you are looking for at a price you can afford. Just sayin'.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave your feedback, we appreciate it! Congratulations on your new Audi and we welcome you to the Michaels Auto's Family. Sincerely, Client Satisfaction Team
michael autos is a very good dealership,i would recommend...
michael autos is a very good dealership,i would recommend them to any one.our sales person was so nice and generous to us.we were very please with the whole process at michaels auto
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Overall our experience at Michaels Autos was excellent. ...
Overall our experience at Michaels Autos was excellent. Our sales representative, Oscar Guven was professional, friendly and most importantly trustworthy. My husband and I felt the price on the used vehicle we purchased was very fair!! I am very happy with my car and enjoyed working with Oscar Guven and would highly recommend doing business with him. My husband and I had a positive experience and would purchase another vehicle from Oscar Guven at Michaels Autos in Orlando, Fl.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The sale was for a 2008 red zo6 corvette which I saw on...
The sale was for a 2008 red zo6 corvette which I saw on the internet.. Ozkan ansewered all my questions and gave a detailed description of the car.. when it arrived to me. I found the car to be as he described in great condition. Thanks again, Tony Bacovin
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad that you are satisfied with our service and thank you for recommending us. We hope you enjoy your beautiful red Corvette Z06.
A great overall vehicle purchasing experience.
I was searching for a BMW 3 series on cars.com when a particular listing caught my attention. I clicked on it and was pleased to see there were several high quality photos and a detailed description, something that most dealerships simply fail to do on the vehicles they list online. I decided to call and schedule an appointment to see and test drive the car. Long story short, I ended up purchasing my 2008 BMW 335i that same day. The car is immaculate, and the staff at Michaels Autos made my car buying experience quick and hassle free. I will definitely recommend Michaels Autos to anyone looking for a good, clean used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words. We welcome you to the Michaels Autos Family. Sincerely, Client Satisfaction Team
I had a great experience buying my Mercedes E55 amg from...
I had a great experience buying my Mercedes E55 amg from Michaels autos in Orlando, it was quick and painless , Oscar was very friendly and helpful. Will defenetly buy from there again. Looking forward on recommending them to people I know also. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Recently Purchased a used 2008 Smart Fortwo Cabriolet...
Recently Purchased a used 2008 Smart Fortwo Cabriolet from this Dealership. I couldn't be happier! Price was amazing, trade in value was MORE than fair for my vehicle, and the service was above any other dealer I've dealt with in my lifetime. I still keep playing the whole buying experience over and over in my head and can't believe how low pressure, easy and painless the whole transaction went down. I would recommend this dealer to ANYONE! It's hard to find a loyal and honest dealer, especially in Orlando, but this is by far one of the best around. Thanks again for everything!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michaels' Auto was the best car buying experience I have...
Michaels' Auto was the best car buying experience I have ever had. Every step went so smoothly and I could not have asked for a better deal! It was more than a pleasure to work with Oscar and Douglas. Thank you Michael's Auto, you are the best. Marquesa Smith
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
