Milton Ruben Auto Group serving Augusta GA Georgia offers great low prices, rebates, and incentives for new & used cars,
vans and SUVs to all of our neighbors in Augusta, Aiken, Thomson, Waynesboro and Columbia SC. Milton Ruben Auto Group in Augusta Georgia is one of the premier dealers of new & used vehicles in Augusta GA, Aiken, Thomson, Waynesboro Columbia SC . We carry the most complete selection of new & used vehicles available in Georgia. At Milton Ruben Auto Group in Augusta Georgia, we are your one stop shop for all your needs. At Milton Ruben Auto Group, customer service is our number one priority.
"Shop over 1000 New and Used Vehicles on ONE LOT!"
Wheel Alignment (4WD)
Cabin Filter Replacement
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Consider myself a big 4Runner enthusiast. Looked to upgrade as I do every 4 years. Dealt with two salesmen on two different days who did not know the difference... between an SR5 and a TRD Pro vs Off Road. Could not answer questions about suspension differences, how to work the shift lever transfer case. Even brought up the internet pricing and I was met with “No the sticker here says this so that’s what it is”. All I own are 4Runners and look to upgrade every 4 years—Bob Richards will now be getting my business. I encourage better training to your salesmen on one of your best selling SUVs.
Good Afternoon, we first want to state that we are so sorry to hear that this was your experience with our dealership and our Sales Staff. This is not... the type of experience that we expect to come out of our dealership. We understand definitely respect your decision to try a different dealership. However, our General Manager, Jeff, is taking this review very seriously and we really like to speak with you so that we will know moving forward in the future where our training needs to be. Please reach out to him at (706)955-2970 or if you prefer, email@example.com. We really look forward to speaking with you about this, thank you for reaching out!
went in to get a new vehicle. However my brand new 2018 vehicle had issues under the hood that caused my vehicle to shake. The managers there say that... there is nothing they can do for me. They say its a "characteristic of the vehicle". So instead of replacing it they want me to trade it out, which means more money. This is a brand new vehicle. The only problem i should have is keeping it washed. Shame on you Milton Rubin for not satisfying your customers. We deserve for you to go over and beyond for your customers. Your managers have not returned my calls or answered my calls. Robert drove my vehicle and said it did not shake. However when we drove together he admitted the shaking. Shame on him for trying to get over on a woman. I deserve a good quality vehicle at a fair price. That is what Milton Rubin is all about right??. Everyone who is searching for a vehicle make sure Milton Rubin gives you a quality vehicle and treat you fairly instead of just trying to make a deal and get big sale numbers!
Ms. Hightower, we are sorry to hear that you feel that we have not done everything that we can to resolve your issue. Our General Manager, Thorsten, i...s very interested in speaking with you. Could you please reach out to him at, 706-836-4703. He is looking forward to speaking with you. Thank you and have a great day!
William Jenkins was a very concern person , He help the pick I wanted , and I would recommend him to any customer Thanks Again Jenkins !! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We love hearing this Tammie! Thank you so much for taking the time to leave this great shout out for William!
I purchased a 2013 Chrysler 200 from Milton Ruben in 2016. For starters, make sure you come in to Milton Ruben with a pre-approval from the lender that... you are wanting to work with. Do your homework on any Chrysler that you are looking to purchase from them. I owned my vehicle less than two years and had all the necessary maintenance performed but still ended up with a wheel bearing going out in less than two years of ownership. I am not a rough driver and in total I put somewhere in the ball park area of 35,000 miles on the car. I would say that the car was a lemon but the Chrysler brand (FCA - Fiat Chrysler Automobiles) is on the brink of death seeing as how they have reduced their product line down to the Pacifica and 300. In my opinion, Milton Ruben is taking the approach of dumping inventory on area consumers who may not be able to afford expensive repairs. I drove the Chrysler 200 until I was able to afford a proper trade and I will not endorse this dealership at any length. The salesman that I worked with was interested in nothing but the sale. While sitting down to conduct business and go over paperwork, I was at an open air desk with no privacy so everyone that walked by was able to look over my shoulder while I was trying to conduct business. The Milton Ruben sales staff are like vultures instead of being personable when faced with customers who are about to invest thousands of dollars on a purchase that is meant to last for more than 22 months. The only advice that I would give someone who is looking at making a vehicle purchase in the CSRA is to stay away from Milton Ruben or the Chrysler brand.
Good Afternoon, we are truly sorry to hear this review. We take all feedback very seriously and would like the opportunity to look into your experienc...e. With the instance being 2 years ago we will need further information to investigate. Please reach out to us so that we can look into your complaint with our dealership further. We thank you for reaching out and giving us the opportunity to learn from our mistakes.
Found a car we really liked for a price we really liked. It was about 1k cheaper online than the sticker price at the lot. We were given paperwork and... told we didn’t need to put hold money on it and we could have our bank finance and bring the check by Monday. Had a follow up call Saturday ball seemed to be rolling. Took some time off of work to make sure everything could be done on Monday. Even had a follow up call Monday morning. Only after have a hard credit inquiry at the bank to get loan approval and putting the car on my insurance did we get a call stating that the car was sold out from under us. And this only happened because we needed more info from the dealership to get the loan. Sat in the bank for a good 20 minutes between calling them and getting the news. We were given an apology from the salesman we initially worked with since the car should have been moved to the back lot as of Friday night and clearly wasn’t since he told us “yeah I saw it in the lot this morning” not a single other soul in the dealership came by to speak with us we weren’t even asked if we’d like to speak to a manager. This wouldn’t have even happened had the dealership bothered to organize things at all but I guess they don’t care about customer loyalty. I suppose they were able to sell it at sticker price and a grand extra seemed better. I have worked several jobs that are customer service based and even my managers in a retail setting would have at least talked to a customer of the 10 dollar item that was on hold for them had been sold from under them. There really is no fixing this situation but it’s clear that the staff of Milton Ruben don’t care at all. This has been a huge waste of time and now we’re sitting on a loan approval that we can’t even use. We’ll have to have our credit ran again before we can buy another car and that could hurt our chances of getting a better apr.
Sarah, we are truly sorry that you and your boyfriend had such a negative experience with our dealership. Our hold policy should have been explained t...o you upon your initial discussion with your Sales Consultant. We understand that no apology can take back the experience that you have had. We do want you to understand that we are truly sorry and that your experience is not typical. We strive to provide each customer with the best experience possible and we fell short during your visit. Thank you for taking the time to give us this feedback and for speaking with our management team directly. We take this feedback very seriously and we have had the proper discussions with our Sales Team to be sure this does not happen again in the future. Again, we are truly sorry. We are glad to hear that you and your boyfriend were able to find the perfect vehicle for you, even if we were unable to provide it to you. Enjoy your new vehicle and we hope you have a great day. Please, let us know if there is anything that we can do for you in the future.
Bought 2014 Chevy Silverado, Michelle Personette was my sales lady, very professional, Would definitely recommend buying your new or used car from her.... She showed me the truck and had it cleaned and ready to go as soon as the deal was complete. Thanks again.
Dennis Giles took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took... the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Milton Ruben Toyota. Buying a car can be very stressful but Dennis made it enjoyable. KUDOS!!!
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Milton Ruben Team
My husband made initial contact, on my behalf. He was met by Andrew McCoy; a professional, old school, non pushy salesman. We went back that evening so... I could get a look at an Avalon, it was gone. Good thing because I spotted a 2017 Maxima that I fell for! The following morning I called back, spoke to Andrew and Donna, and made plans to come the next morning. They were attentive, listened, and gave sound advice! Thank you! I got a sweet deal and I love my new whip!!!
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d I'm glad that Andrew, Donna and our team made such a great impression on you. Sincerely, The Milton Ruben Team
Horrible Customer Service. I inquired onlune about a vehicle the dau before and when i got there was told it was sold. I was offered other vehicles that... what i requested abd was ready to leave. When my friend arrived she waljed around and found the very vehicle i asked about, not sold. I test drove and fell in love all to be told i can't have it after waiting forever. I was offered anither style i just didn't want but was never told why i coukdnt have/get what i wanted. After asking could they look for what i wanted else where the salesman just walked away without answering, never to come back. His manager came over and was even more rude. We asked about the vehicle i came in about and was sinpky told "you can't have that one" with a horrible attitude. He proceeded to ask"so you don't want this one"? When i said no he quickly said ok and walked away. He was so rude. He could have provided an explanation, options something, instead of just being rude and leave us standing there looking stupid. Worst customer service ive ever seen.
We've received your comments and are reviewing them with our team. Please contact us directly if you'd like to discuss your concerns further. Sincere...ly, The Milton Ruben Team
Alejandro worked hard to close the deal . He took a genuine interest in making the process go smoothly. Generally, I hate buying cars due to the sales... pressure, but I was pleased with the experience at Milton Ruben.
We're excited to hear that Alejandro took care of you and that everything went very smoothly. We hope to see you again in the future. Enjoy your new c...ar! Sincerely, The Milton Ruben Team