Was getting my car service and Al still remember who I was. After chatting with him and letting him know that our family out grew the Tacoma he sugges...ted a Tundra. He did not pressure me but showed me a couple. Thanks for our new Tundra. All the power and room my boys need. Thanks for not being the typical salemans.
Thank you for the wonderful review, Chelsea! We take pride in our customer service and do whatever we can to have our customers leave happy. Please do...n't hesitate to contact or visit us if you need anything else. Sincerely, The Milton Ruben Team
Found a car we really liked for a price we really liked. It was about 1k cheaper online than the sticker price at the lot. We were given paperwork a...nd told we didn’t need to put hold money on it and we could have our bank finance and bring the check by Monday. Had a follow up call Saturday ball seemed to be rolling. Took some time off of work to make sure everything could be done on Monday. Even had a follow up call Monday morning. Only after have a hard credit inquiry at the bank to get loan approval and putting the car on my insurance did we get a call stating that the car was sold out from under us. And this only happened because we needed more info from the dealership to get the loan. Sat in the bank for a good 20 minutes between calling them and getting the news. We were given an apology from the salesman we initially worked with since the car should have been moved to the back lot as of Friday night and clearly wasn’t since he told us “yeah I saw it in the lot this morning” not a single other soul in the dealership came by to speak with us we weren’t even asked if we’d like to speak to a manager. This wouldn’t have even happened had the dealership bothered to organize things at all but I guess they don’t care about customer loyalty. I suppose they were able to sell it at sticker price and a grand extra seemed better. I have worked several jobs that are customer service based and even my managers in a retail setting would have at least talked to a customer of the 10 dollar item that was on hold for them had been sold from under them. There really is no fixing this situation but it’s clear that the staff of Milton Ruben don’t care at all. This has been a huge waste of time and now we’re sitting on a loan approval that we can’t even use. We’ll have to have our credit ran again before we can buy another car and that could hurt our chances of getting a better apr.
Bought 2014 Chevy Silverado, Michelle Personette was my sales lady, very professional, Would definitely recommend buying your new or used car from he...r. She showed me the truck and had it cleaned and ready to go as soon as the deal was complete. Thanks again.
lifetime reviews of the Service Department.
Wheel Alignment (4WD)