Reviews
Great service
Everyone was very friendly. Since I knew what car I wanted, Micky Toskic did everyhting possibvle to finalize the paper work and get us on the road.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Edward for your great review. We are happy to hear that Mickey and the rest of the team were able to show you the kind of customer service we pride ourselves on at First Kia of Simi Valley. We appreciate your business! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Friendly Staff
I appreciated the friendly staff at First Kia. They helped me figure out what would be the best option for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every guest with exceptional service, and I am extremely happy to hear that we were able to achieve this value with you. If you have any further questions, please feel free to contact us. Also, check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First visit to First Kia
Prompt attention upon arrival. Thorough explanation of maintenance options and associated costs for my visit. Friendly atmosphere. Nice waiting area with wifi. Checked on status of repairs per my request. Notified me via voice and text after completion of maintenance. Handed keys and discussed work after completion of maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Robert. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks you. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Grest salespeople and popcorn
The salesman was very patient with me since this is the first time I have bought a car on my own. He never looked frustrated and let me take my time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was a pleasure to read about your first buying experience at First Kia of Simi Valley. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great job and great people
Very friendly and helpful staff. The gal behind the counter heard mention a problem I was having with a rear seatbelt clip; she immediately went outside and fixed it. Prices for parts and service are very reasonable. You're doing a great job, keep it up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great buying experience
Very good service from everyone plus all the points to the salesman Benjamin super cool guy i realy recomend it and great help also good work on car pricing...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This 5-star review has truly made our day! Our goal is to make sure every customer feels comfortable and happy with the service and time at our dealership. We are glad to know Benjamin, made sure you drove away with this feeling. Please let us know if you have any further automotive needs. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805.404.3838
Excellent customer service
OMAR, the sales consultant, was great. He really went the extra mile. He was courteous, patient, and extremely knowledgeable. I appreciated him staying over his work schedule to help me with the lease. This is my third KIA at the same dealer, always excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!
We just stopped by to look at cars and found one we liked. We had purchased a car at 1st Kia from Ben Villalpando 3 years ago and he just happened to help us again. He is a great guy and helped us get the deal we were comfortable with. Buying cars is our least favorite thing to do because of experiencing shady salesmen in the past, but both purchases with Ben at 1st Kia were great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Only planning to look!
We just stopped by to look at cars and found one we liked. We had purchased a car at 1st Kia from Ben Villalpando 3 years ago and he just happened to help us again. He is a great guy and helped us get the deal we were comfortable with. Buying cars is our least favorite thing to do because of experiencing shady salesmen in the past, but both purchases with Ben at 1st Kia were great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to have had the opportunity to work with you once again and appreciate the time that it took for you to leave us this amazing feedback. We are also pleased to hear that you enjoyed working with Ben. We know that buying a car is an important decision, and we are proud that you chose again our dealership. If you have any further needs, do not hesitate to come back to see us. Take care and happy driving! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805.404.3838
Excellent
Everyone is friendly, the coffee is great, and Robyn was very informative in answering the questions I had concerning my cars future needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase