Reviews
1st KIA is the 1st CHOICE
From the EASE of making the appointment, the FRIENDLINESS and KNOWLEDGABLE staff, super QUICK service and AFFORDABLE pricing, its ALL GOOD!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Gerald! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Love ROBIN
I thought I went in for a 30,000 check up- with a 3 hour time with out my care.. well turns out just needed basic service-however I was still without my care for rover 3 hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this review, Patricia. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service, professional caring team
On time appointment, Very professional service registration and timely performance. A special thank you to Robin at service department who goes beyond her duty to make me feel welcomed and appreciated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Dalia. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent Service Experience
The service manager Vince and others were friendly and tried hard to help me. As soon as the parts came in they brought me in and fixed my car asap.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Peter. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service done on time as promised
Justin was very helpful in getting my service done. It was performed in the time he said it would be done. The car was clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Fred! I'm very happy to hear that Justin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very Helpful Staff
Didn't feel pressured to pay more than we could. Everyone really tried to work with us to get our first choice car at the monthly payment we needed. (Even with our trade-in that we were upside down on.)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ariyani, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to First Kia of Simi Valley. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
GreAt place to buy a car
The friendly staff the popcorn the great deals the large selection of cars to choose from.i was in and out of the dealership in less than two hours no pressure from the sales guys very great dealership.great car I bought a 2016 sorento and I love it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lori, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to First Kia of Simi Valley. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Wow..amazing all the way around
I couldn't believe how quick and easy it was especially since I'm such a mess like my credit score. Omar thank you for putting my family in a wonderful & safe car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback and recommendation, Angela. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Buying Experience
The salesman was knowledgeable and answered our questions and did just the right amount of talking. He knew when to let my husband and I discuss without interjecting and he balanced his role well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beth, we love hearing about customers that have a terrific experience at First Kia of Simi Valley. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Excellent service by all the staff very coutesis made to feel good and listen to everything we said will go there again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, John. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005