Reviews
Plesent facility to wait while getting service
I get my vehicle serviced almost once a month due to large amount of driving I do. As usual, the staff gets me through the paperwork fast and always answers any questions I have. The waiting area is comfortable and has refreshments to get me through the wait. The staff even helped my wife fix her glasses which happened to break just as we were arriving for our appointment. I am very happy that I chose First Kia as my service specialist.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for sharing this great feedback with us. We feel our service department is what makes First Kia of Simi Valley special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Love these guys!
I truly enjoyed the exceptional customer service at First Kia! Benjamin was super helpful and very knowledgeable and made the entire experience easy and exciting! Johnny was also a wonderful help. I will definitely be back for any future car purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Carolina. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great customer service
The ladies Robyn and Debbie are excellent people. They always make me feel welcomed there and they are the main reason I come back to get my service done there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Bradley. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
I great people
robyn was very helpful and friendly she always makes it easy to come in for any car service it's "like old friends week "when I have to come in for repairs or service. She is a keeper
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for taking the time to give us feedback on your latest purchasing experience at First Kia of Simi Valley. We're glad to hear that Robyn and the rest of the SERVICE team were able to give you an overall positive experience. Thank you for your continued business! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Customer Service
Your supply company sent wrong part that was needed for my car, had to come back twice. Was given a free oil change for my trouble.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this review, Henry. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Ten Years of Trust
The staff is always friendly -- on sales person answering questions about a model I am interested in buying in the next few months, and Robyn is great. She is knowledgeable about cars and always answers my questions in a way I understand.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Tibor! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great customer service
Even though I didn't have an appointment, Robyn was able to take my car and get the recall issues fixed the same day. She's very professional and friendly and a great Kia employee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Danielle! We are glad we could get your car all fixed up and back on the road in no time. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service team
The service guy Justin was awesome and I also spoke with Kelly the mechanic and he is always so honest and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers so thank you for taking the time write this glowing feedback, Monica. It's wonderful to hear that our staff at First Kia of Simi Valley was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good service...
The service rep was swamped but still got my car done in the amount of time that I had requested. She works hard to keep everyone happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Philip, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. and if you haven't already, follow us on Facebook for access to exclusive content! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service. Our overall experice was very nice
Our sales rep was very knowledgeable and no pressure and the manager was the same. The whole buying experience was as enjoyable as it can get. l bought the car for my daughter and I will be back in the future for my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share with us, Deborah! The goal of the First Kia of Simi Valley team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Facebook for access to exclusive content. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005