Reviews
Great Service! Thanks Robin!!!
Robin at the service dept went out of her way to find out whether I was covered for a repair. I was!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Bob! I'm very happy to hear that Robin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st KIA Service Is Excellent
You completed all the services requested very quickly and performed two additional items that were not asked for but under warranty from KIA. Thank you for that as we didn't even know our coolant reservoir was broken and leaking. Nice job and we'll come back for our next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Evan, thank you for sharing this great feedback with us. We feel our service department is what makes First Kia of Simi Valley special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Our First Kia purchase
Filled out by Walter Felicia's Husband. Our salesman was the ONLY reason we did not look at any other dealerships. Felicia and I had visited 4 dealerships that weekend and were not at all happy with the experience. Omar seemed to know exactly what we wanted before we asked. He did not apply an pressure or try and sell us a car we were not interested in. As long as Omar is a salesman at 1st Kia we will recommend your dealership to our friends and family.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Felicia, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car and make sure to like us on Facebook to get a hold of the latest deals. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia
My salesperson, Sid was absolutely wonderful and courteous. The General Manager, Johnny, processed my purchase quickly and very knowledgeable with financing. I will highly recommend First Kia to everyone!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the wonderful compliments, Aura!! We couldn't be more pleased to hear ourselves described as professional, knowledgeable, and courteous. We hope you enjoy your new vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Service staff are always friendly and knowledgeable. My car continues to perform well after being serviced through this KIA service center since I purchased it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Nicole! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Fantastic Service Department
I have been coming to First KIA for years now and would not change. The service is always Five Stars. I live in Santa Clarita and could go to Valencia KIA because its right down the street. But after talking too them on the phone they know nothing! Vince, Robin and Justin are the best! And I will only take my cars to First KIA for service for that reason. My daughter just bought her first KIA and is also taking her car to First KIA for service. Because YOU are the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Don, thank you so much for this great review and star rating! I am pleased to hear that Vince, Robin and Justin were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what First Kia of Simi Valley is all about. Check us out on Facebook for access to our exclusive monthly specials! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Best new car experience I've ever had.
This was my first Kia purchase. Loved the professionalism this dealership and sales staff offered. I would definitely recommend this dealership if you are in the market for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a pleasure to read about your first buying experience working with our team. Congratulations on your new Kia! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Justin was very nice and helpful at the desk. Mauricio shuttled me to work and he was very nice as well. The service was easy and quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and recommendation. It's fantastic to know that Justin and Mauricio were able to make your service incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Outstanding customer service by Robyn Randle, not sure if that is her name but she wss the one who checked me in. And she has dark hair and where's it in a ponytail and is usually right by the counter when you walk in by service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Nelly! I am happy to hear that Robyn was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good Job
Manager was very nice and did everything he could to get the price right for us. Wasn't to happy with my car breaking down but it's running better now.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Kimberly. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005