Reviews
Great Service and a great place to buy a car
We have bought 3 Kias from here and another car from First Nissan. Kias service manager, Vince, and his assistant Robin are friendly and thorough. Their constant diligence is one of the reasons we will probably buy our next vehicle from First Kia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know Vince and Robin's efforts have made the difference in your buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. We look forward to assisting you with your future sales and service needs. Keep up to date on service specials and dealership information on our Facebook page. Thank you again! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Nice Service People
The entire service department is full of really nice people! I will continue to refer friends and family to this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for this great review, Jeff! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Highly Recommend Eian Yarbrough at Kia!
Eian Yarbrough was amazing! He truly cared about helping me make an informed decision. He was very personable and he looked out for my needs. I would highly recommend First Kia and most definately Eian!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for providing us with feedback regarding your visit, Nicole! Eian is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. We will be sure to pass along this great feedback and thank you for your recommendation. Also, we'd like to invite you to take a look at our Facebook page. We offer exclusive deals, specials, and updates to our loyal fans! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great experience- Great car!!
Sid was very knowledgeable. The car has many features and he knew them well. After I purchased the car he spent a LONG time with me going over the features and helping me configure a few. He told me to call him anytime if I needed additional assistance and I will definitely call him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Roger! Thank you for reviewing your experience with us. Sid is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs. Take care and happy trails! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Nice people that we can trust when there is a repair to be done, and fast, great service. Their prices are also very reasonable for the quality of service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Patrick! It's always great to hear from our guests and we appreciate you taking the time to give us feedback. If there is anything else that we can do for you, please let us know. We look forward to seeing you again! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Service Advisor Robyn was very helpful and pleasant to work with. Kept us posted on the progress of our car.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Brad! I'm very happy to hear that Robyn was of such great help to you. He takes pride in his customer service and always makes sure our guests know everything that is going on! We strive to provide great service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Terrible attitude with the service department.
We had a great experience with the sales department, but a horrible experience with the service department. Don't get service don't here. Robin the service writer was great, but everyone else associated with the service department was bad. They will lie to you, and this starts with the service manager. When I finally got to talk to him (after i left numerous messages), he did nothing but make excuses along with lie to me, (including trying to tell me I was lying about leaving him messages). Bottom line, don't trust the service department with you car.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Blaine, I am concerned by your review and would appreciate the opportunity to address it for you. Please contact me at your convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia Simi Valley
I felt like I could trust the opinions and work of the people who worked with me and worked on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Kellie! It is very important to our dealership that we earn the trust of our guests and provide excellent service. If there is anything more we can do please come back and see us again any time. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great!!!!
This is the 4th Kia we have purchase through 1st Kia of Simi Valley. Each purchase has been a very positive experience and I just recommended you to a friend who is looking. The staff is great and every sales representative has been wonderful to work with. You service department is great and Robyn has become a good friend. We couldn't ask for a better agency to work with. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jerry! Our teams from both the sales and service departments always had a pleasure assisting you and are grateful for the 5-star review. Before we have the pleasure of working with you again, we'd like to invite you to take a look at our Facebook page. We offer exclusive deals, specials, and updates to our loyal fans! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Entire experience at 1st Kia of Simi Valley
Every aspect of our visit was excellent and stress free with personal attention on everyone we dealt with. I have no issues. Thank you for the service and attention your personal people at first Kia of Similar Valley provided us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reviewing your experience with us, Steven! First Kia of Simi Valley's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in should you have any additional questions or concerns. Also, be sure to visit us on Facebook to gain access to our exclusive specials! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005