Reviews
Great experience
Derek and the entire staff was great. I did not at anytime feel pressured even though i had no intention of buying a car yesterday when i enterred the door. It was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review! It is great to know that Derek and the rest of our team were able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Quick, timely service
They got me in for service on time. Loved the waiting room. Coffee and donuts are a nice touch. Paying was smooth and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Jon. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
EXCELLENT
SALESMAN, OMAR great to work with. Easy customer conversation. Very detailed. Answered all of my questions. Very upfront......honest. Omar's top goal is CUSTOMER SATISFACTION. That is exactly what I received. Love 1ST Kia in Simi Valley !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words mean lot to us. We appreciate your feedback and are happy to hear that Omar was able to meet your needs. At First Kia of Simi Valley, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Brought my Kia Sportage in for its first service. I live out of town, and everything went like clockwork. In at 9:am and out by 10:30.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service & Clean Waiting Area
My service was the first for my Kia Sportage. I live out of town, and brought my Kia in. Everything went smooth as can be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laura, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing First Kia of Simi Valley for your vehicle needs. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Exceptional service. Knowledgeable service adviso
I wish to extend my sincere appreciation to the service department and in particular the service advisor Justin Goldenburg. He was professional, courteous and knowledgable and provided me with a full explanation of the nature of the problem I was experiencing and addressed all my concerns. Superior service was provided.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thanks for this nice review! Justin truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, happy customer
As usual, Robin and Debbie were courteous and helpful. I feel the car is well cared for. I always feel "comfortable" and welcomed when coming into First Kia's maintenance department. I also even take a chance to say "Hi" to Michael, the nice salesman who sold the Sorrento to us in 2011!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christine and thank you for the nice review! Reviews like yours help us to make sure that we're moving forward in a positive light. Thanks again and we always look forward to working with you again in the future! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good service, friendly staff.
Although First Kia is far from my home, the service people are very friendly and the service is good. All in all, a good experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gael! Thank you for the wonderful review and for traveling to First Kia of Simi Valley from quite a distance to do your business. We will continue to offer great service experience to each and every customer we come in contact with. Thank you again for your kind words and business. We look forward to seeing you again at our dealership! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Wonderful experience. Came in at 9:00 and drove out at 3:30.
Omar was great to work with. Gave me a great deal. I'll send other people to him. I would give him a 10+ if possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jerry, thank you for this great review! Omar is a great asset to our team and we're happy to hear that he took care of you. If theres ever anything else we can do for you, please dont hesitate to stop by or give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome service experience
Professional, prompt, communicative. Automated call and email informing me that my car service was complete. Appointment was made online, with customer lookup capability.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ned, thank you for reviewing your service experience! We aim to provide exceptional service for our guests and we are proud that this was received during your time spent with us. If there is anything more we can do please come back and see us again any time! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005