Reviews
Great Service
Good customer service, very happy with the work that was done on my car. I would recommend them to my friends. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi and thank you for leaving us your positive review. We are pleased to hear that you are happy with the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Fast service; additional help was provided
Service was provided at the time of arrival; extra service by Justin and the Parts Department in helping me set up my phone in my Kia and giving me information about a protective wrap for the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carolyn and thanks for reviewing your wonderful experience with us! We appreciate Justin as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, repairs and friendly service.
Quality work, efficient, understandable, do not try to oversell repairs, keep you up to date on manufacturers recommendations, friendly service. Always a great price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Mike! I'm very happy to hear that we were of such great help to you. We take pride in our customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Facility!
I had a service appointment and it was quick and easy. The First Kia of Simi Valley staff is very helpful and friendly. It is always an enjoyable experience when I take my vehicle there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, your kind words mean lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At First Kia of Simi Valley, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the experience as easy and quick as possible. We look forward to assisting you with your future sales and service needs. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
So great!
Robyn has always been an excellent representative and is so helpful in making sure that I get everything that I need done for my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Ronald! I'm very happy to hear that Robyn was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Robyn is always on top of everything and pleasant. My service was completed in a timely manner. Everyone is very knowledgable and always able to answer my questions. The waiting area is always very clean and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Stephanie! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Robyn or myself. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service, quick in and out
Very professional service attendant, Justin walked me through what was being performed on my optima today, it only took 45 minutes, I expected 1 to 2 hours, very pleased, thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for taking the time to write this wonderful review of our service department especially with Justin. I am extremely pleased that our team was able to service your car in an efficient and professional manner. We look forward to working with you again. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service department
The ladies in your service department are your greatest asset! They are super helpful and go the extra mile for me.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julie, thank you for leaving us your great review! We feel our service department is what makes First Kia of Simi Valley special. We are very pleased you enjoyed your recent visit. If there is anything more that we can do please come back and see us again. Take care!
Great Service Department
our service rep,Robyn, knows us by name and has everything ready to go when we come in. I drive a lot and come in almost once a month and will continue to use your fine service department for all my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
At First Kia of Simi Valley, our number one goal is customer satisfaction. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Robyn assisted you in such a detailed and customized manner. We hope you will continue to use our dealership for your parts and service needs. Thank you for your great review!
Great service
Great customer service... I over heard Robyn say she was going to lunch and hadn't taken it... It was 2:30 and she stayed back to make sure I get taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this excellent review! We're excited to hear that Robyn took care of you! She is a great asset and we appreciate all she does. Thank you again and be sure to like us on Facebook to catch all the latest specials!