Reviews
Great service!
Made an appointment for the same day and got it! Loved that I was in and out of there after an hour. Only for an oil change.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rosa! We're glad to hear that your service visit went well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Please let us know how we may be able to help next! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Kia is so straightforward; no pressure
I like the no pressure atmosphere the folks at First Kia convey. My husband was convinced that the "3 year anniversary free service" was a way to get me in there so they could try to upsale me, but no one even talked to me about buying a new car. It is no hassle, straight talk when I go to First Kia. They were like that when I bought my car and that's what keeps me coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Halee! Thank you for taking the time to write about your experience. It's great to know our staff were able to provide you with the pressure-free and efficient service First Kia of Simi Valley is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Car Buying Experience
I did not feel pressured at all. I had done research before and knew what I wanted and Colin took me right to the car. Very easy car buying experience. Would use them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Emily and thank you for this great review! We're excited to hear that Colin took care of you! He is a great asset and we appreciate all he does. Thank you again.
No pressure sales, very courteous
Rveryone was very courteous especially Mickey who sold us our sportage, he never put any pressure on us and that is why I will recommend friends fammily to KIA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your Sportage, Alan! Thank you for taking the time to write about your experience. It's great to know Mickey and our staff were able to provide you with the pressure-free and knowledgeable service First Kia of Simi Valley is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Friendly, caring, outstanding service
Friendly and they took the time to explain what they will be doing and the costs ect. Because I don't know anything about cars . Was happy and satisfied when I left.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kathleen! We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Please let us know how we may be able to help next! Take care. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, knowable and friendly.
Buying my new car was partly due to your salesman Derrick Shima. His patience and knowledge was impressive. I live in Tarzana but will have service on my new car in Simi Valley due to the service I received. Rosalie Rogers
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Great service, staff is very helpful and have been happy with the work that has been done on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service experience
Robyn, Vince & Chris took great interest in my needs & were all very professional. I would highly recommend them & their service dept. Just beware of the sales dept..don't believe anything sales tells you unless you get in writing & signed by a manager. Like many in sales, they'll say anything to get you to buy.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thomas, I am concerned by your review and would appreciate the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would like the chance to talk with you more about this. Hope to hear from you soon. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
People are what makes a company great
The people. Robin on the service desk is always friendly, helpful and efficient. She's the face of the Kia dealership for me and she's a valuable asset -- just in case you didn't figure that out on your own.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
thank you
Thank you . Friendly customer service. Honest, out going My family enjoy the experience, especially going the extra mile, popcorn was delicious , and helping my daughter with selfie with the hamsters. Thank you again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reviewing your time spent at First Kia of Simi Valley. It was a pleasure assisting you and we are proud to hear that your time spent with our team was enjoyable! We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005