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AutoNation Ford Jacksonville

(1,637 reviews)
Visit AutoNation Ford Jacksonville
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–8:00pm
Sunday 12:00pm–6:00pm
New (888) 448-3190 (888) 448-3190
Used (866) 984-2303 (866) 984-2303
Service (877) 216-4946 (877) 216-4946

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Jacksonville from DealerRater.

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Great experience, easy to make an appointment and very

Great experience, easy to make an appointment and very good service. Aaron Vazquez was great and kept me informed through the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great customer service!

Great customer service! Actually had a very pleasurable experience buying a new vehicle-first time in my life! Not buying a new car, but having a pleasurable experience buying it! Great people at Auto Nation Ford! This car was for my wife-I’ll definitely be back whenever I decide to buy a new truck!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Should not advertise unless have on lot.

Should not advertise unless have on lot. Or at least a few days away. Really misleading

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.

Scheduling appointments online is quick and easy.

Scheduling appointments online is quick and easy. The staff is friendly and communication is great! My car was ready within the time frame they gave me at check-in. They even washed it for me 🙂.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

I live in St.

I live in St. Augustine and trying to get service at the local Bozard Ford is impossible, a 4 week wait. I think they have so many fleet vehicles they are overwhelmed. I contacted Autonation Ford on Philipp's Hwy and waited only 2 weeks for service. My service advisor was Aaron and within a few days he contacted me with the issue of my truck consuming oil. Turns out after googling the issue it was an easy fix. They did lend me a loaner and even delivered the truck to my home in St. Augustine 26 miles away. This is the second time going to Autonation in Jacksonville and I very happy with the service. The lady who delivered my truck was very pleasant and I appreciated her bringing back my truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Had a pleasant experience with AutoNation Ford in

Had a pleasant experience with AutoNation Ford in Jacksonville. The service was fast and my advisor Aaron set an honest expectation on the time frame and then delivered early! Price was better than the local tire shop.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

We had a great experience with our salesman, Philip!

We had a great experience with our salesman, Philip! We was knowledgeable and professional! He made sure we were taken care of from start to finish! Everyone of the team members were courteous…really can’t say enough. It was a pleasure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jvluna, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Amazing experience with the sales department.

Amazing experience with the sales department. Ask for Kyle if you need a new or used vehicle. He is amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be supportive during your experience here at AutoNation Ford Jacksonville. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Nathan and Kyle were a pleasure to work with.

Nathan and Kyle were a pleasure to work with. However, when we got home with our new vehicle, we realize that the detailing department didn’t do anything to the car other than wash it. I had to return the next day and leave my vehicle there on a Sunday to have the detailing people a 100% due over on my vehicle on Monday, which took all day, AutoNation may want to look into finding more qualified people to make sure when they deliver a brand new car to a customer that it is actually detailed 100% the only thing I am not happy with is that there are pink chips on my hood that they used a paint pen that didn’t completely cover the two chips in the hood as a brand new car you would expect that it would 100% look brand new

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Geordy was awesome to work with greatly appreciated the

Geordy was awesome to work with greatly appreciated the service commitment and determination they showed to get me into a new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Feel free to stop by if you ever need any more help.