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AutoNation Ford Jacksonville

(1,637 reviews)
Visit AutoNation Ford Jacksonville
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–8:00pm
Sunday 12:00pm–6:00pm
New (888) 448-3190 (888) 448-3190
Used (866) 984-2303 (866) 984-2303
Service (877) 216-4946 (877) 216-4946

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Jacksonville from DealerRater.

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Everyone was great to work with!

Everyone was great to work with! Brandy helped us with the sale and setting up a great deal! The car was not perfect, but they helped us get the car conditions up to where we felt comfortable at. They were very honest with us in regards to how long it would take and told us they had a few hiccups when order some parts. Which I appreciate that, because they did not hide or bend the truth. I do live by, “it is what it is” saying. Warren in Finance was awesome too. He was able to get us a much better deal than what we were quoted. We wanted gap insurance and but needed to stay as close to our budget as possible. He was able to get us a lower interest rate and was able to get below the original monthly payment. Above all, everyone remembered our names. Brandy asked my daughter if she was feeling better. They are real down to earth people, which is what I like in customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Customer service is great, and very helpful in all

Customer service is great, and very helpful in all aspects . Readily accessible for any problems that arose.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Ford Autonation Jacksonville

I bought a Ford Maverick (New), The process was easy and simple, This dealership does not play game, very good service and fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tadeu, thank you so much for your positive comments about AutoNation Ford Jacksonville! If you need more help, our team is available to talk -- safe travels!

Auto Nation Ford Jacksonville Florida was great for my

Auto Nation Ford Jacksonville Florida was great for my new car purchase. Speedy smooth process was pain free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Very professional, no pressure, great price and a

Very professional, no pressure, great price and a fantastic staff. I look forward to working with AutoNation Ford next time I’m looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

I’m very happy with the service .

I’m very happy with the service . Glad to work with Auto Nation Ford Jacksonville

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Denis, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

Worked around my busy schedule to get the truck I wanted

Worked around my busy schedule to get the truck I wanted and made it quick and easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Randy, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

My 2019 Ford ranger

Mr. Johnson was an excellent sales person knew what he was talking about. Put my mind at ease and it was a very nice experience buying my 2019 Ford ranger.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Howard, thank you for your kind review; we are happy to pass along your comments to Johnson here at AutoNation Ford Jacksonville! Drive safe, and we'll see you on the road.

Fast, Easy Process. Great service.

I called when I saw a car online with cars.com, it hadn?t been delivered to the dealership yet. I was going on vacation for a week and hopeful it would be there when I returned. Sure enough I called and set up a time to drive the car the next day we returned and ended up taking it home! They offered me a fair trade and had the car detailed and looking brand new for me. Process was easy, staff was so friendly and facilities were spotless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Camille! If you ever need help, just give us a call. Happy motoring!

Not a fan of car shopping.

Not a fan of car shopping. It falls somewhere between filing taxes and going to the dentist. The experience at this dealer was by far the best I've ever had at a "large" dealership - maybe any dealership. It still takes hours to buy a car, unfortunately, but it went by fast and I never felt like things were just lagging. The staff and management that day were exceptional, and we love our purchase. Honestly cannot wait to go back to replace our 2nd car with a new one when the time comes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!