AutoNation Ford Jacksonville

They called me about a Subaru promptly, but the car I was interested in was already sold. No pressure. I liked that. They know what I’m looking for and I’m sure they’ll follow up.

Good personnel that are willing to work with you. JR was great to work with.

Noel was extremely helpful with us purchasing our new vehicle. We test drove multiple vehicles and even took one home. We never felt pressure and everyone was helpful and knowledgeable. Ford didn’t disappoint again. That’s why we keep coming back.

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and checking in was easy. Talked to the Susan the Service Advisor and she took care of getting me checked in and she made notes of things for them to check. She told me I may not be able to get my truck back until Friday. Kind of bummed, but understood it would take some time to look at my issues. One of the issues I was having was my Driver's Side rear floorboard would get wet when it rained. Was informed on Friday that the part would arrive Saturday and that I could potentially pickup my Truck on Monday. I asked Susan which part and all she could say was a seal but did not know which one. I feel that the part that was being ordered should have been available in the computer system or central location the Service Advisor could look at. I called the dealership on Monday afternoon and was told by Susan that the Service Technician had called out sick and couldn't tell me if the seal had arrived and been replaced. Again, this is information that should be available to the Service Advisor. Another issue I had reported was a clunk sound when stopping or taking off. The Service Advisor said that the Service Technician could not get the sound to appear and asked me to come in and see if I could get the sound to show up with a technician. I arrived on Tuesday morning to do so and could not get the sound to duplicate. No issue there, but I asked if they knew if the seal had been replaced yet and she could not answer the question. When I took the test drive, it was with a Service Technician manager, and he told me that he believed the seal had been replaced but would confirm. He offered to reset the transmission modules to see if that cleared up the clunk sound that I occasionally heard. Received a call later that day that the truck was ready to be picked up. Picking up the truck was easy. Another Issue I reported was that the factory ordered and installed tonneau cover was leaking. The Service Advisor told me that it even though it was ordered and installed from the factory that it was not covered under warranty per the parts manager. I don't agree with this. The Oil change and service done to my truck seem to have been done correctly and on the Wednesday I dropped it off. So far the Seal that they replaced on the driver's side rear door seems to have stopped the water leaking into the truck. Susan was very professional and friendly. My biggest recommendation is that Service Advisors have access to more information prior to contacting customer to be able to better answer questions.

Sincere thanks to Doug Hastings and all the service people at AutoNation Jacksonville. They made the purchase of my ?21 Lexus 300h very smooth. Great expertise and kind service.

we were very pleased with the whole shopping and buying experience. the sales team were very pleasant to work with. very little haggling to come to an agreement.

If you need a vehicle, this dealership has some of the most ethical business I’ve experienced in a dealership. If you get the chance to work with Jose, you will have an absolutely incredible and stress free buying experience.

Kyle was absolutely awesome to work with. Every time I have purchased a vehicle in the past, the salesperson has been pushy and overbearing. Understandable it?s somewhat the nature of the job as a salesman but it often goes too far and the salesperson is dishonest and rude. My experience with Kyle at AutoNation was entirely different. He was respectful, patient with all of my questions, and worked the price down (didn?t just pretend and come back with manipulated numbers like other dealerships). We decided to leave as this was the first dealership we visited to check out other vehicles. Later in the day, we called Kyle up as we decided to go with him for the purchase. We called from the bank and he sent over everything we needed immediately and he made the whole process super easy and clear. I would highly recommend AutoNation and Kyle to anyone looking to buy.

Clean, professional, accommodating, responsive. They were prepared to answer all questions and were considerate of our needs and desires.

Communication was very poor initially. After we continued to reach out to them, communication got better. On site visit and process was very good.