Reviews
Great place and good deals.
Great place and good deals. Also think they had a good selection on vehicles had what I wanted. Will definitely return as a customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Joseph my sales guy went out of his way to find a car
Joseph my sales guy went out of his way to find a car that was within the specified year and had the options I requested. I He didn’t waste my time looking at vehicles that didn’t meet my expectations. I would recommend him and this dealership to anyone looking for a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be supportive during your experience here at AutoNation Ford Jacksonville. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
One of the best dealers I ever went to.
One of the best dealers I ever went to. The service people were very very friendly. And this dealership has the best coffee. ☕️ Thanks 🙏 Auto Nation.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
This is the worst customer service I have ever dealt
This is the worst customer service I have ever dealt with. They work with you until they have your money, and then you are not important. I was sold a warranty I could not use because the local Auto Nation does not complete services that the warranty covered. After contacting the store to request a refund, I was not helped at all. Once I filed a complaint with the Better Business Bureau, I finally got a response from the store. My warranty was supposed to be refunded after I signed the paperwork over two months ago, but I still have not received it. Once again, I have tried to get someone to answer me about the refund status, and no one will respond. Once again, the worst customer service ever!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They left me waiting in the place for 4 hours, no one
They left me waiting in the place for 4 hours, no one helped me to tell me something, Sheenika helped me and she is a bad perso
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Lucero, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (904) 242-6499 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Terry was awesome!
Terry was awesome!! He made sure I was taken care of quickly and was very professional. Took the time to listen and answer all questions that I had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Picking up my new F 150 from your dealership was
Picking up my new F 150 from your dealership was delightful. I found your personnel to knowledgeable and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mr. Aaron was really nice and very professional and did a
Mr. Aaron was really nice and very professional and did a great job. I will come back and get my car serviced there again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mr. Terry was wonderful with us and very patient. I was
Mr. Terry was wonderful with us and very patient. I was in no rush to buy and he wasn’t trying to pressure us, but stayed in contact when he found something that might interested in. Very thankful to have him as our salesman!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Everyone was very friendly and welcoming which made our
Everyone was very friendly and welcoming which made our buying experience so nice and easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!