Reviews
Auto Service
My service adviser, Stephanie McGuire, does an excellent job and takes good care my auto service needs. Service at AutoNation Ford at the Avenues is always done well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
They took care of me really quickly, especially
They took care of me really quickly, especially considering the amount of vehicles at check in. Employees were moving fast. They have a waiting area across from service by sales and they have water, coffee, snacks, TV and comfortable sofas or work stations. It was a quick in and out for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Serge, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Terrible communication in the Service Department
Kept my vehicle for 24 hours for an oil change. When I kept calling to follow up on the status of my vehicle, no one could find it in the system.
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Steven, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.
Great customer service!
So far my experiences have been really good with AutoNation Ford. My vehicle has been well cared for and customer service has been responsive and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Spain Service
Great service as always. AutoNation service dept is the only facility I trust. My vehicle as only been to this facility since the day of purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Judy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service
As always Stephanie was the best ! With customer service and knowledge and service. This is the reason I used this service dept
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alex, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
AutoNation Ford in Jax is very focused on making sure
AutoNation Ford in Jax is very focused on making sure that they are providing customers with top service everyday! You can count on there professional drive to keep AutoNation a company with the best service reputation anywhere! Can’t ever go wrong with AutoNation Ford!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
AutoNation Ford in Jax is very focused on making sure that they are providing customers with top service everyday! You can count on there professional drive to keep AutoNation a company with the best service reputation anywhere! Can’t ever go wrong with AutoNation Ford!!! The name of the person at AutoNation that I see is Susan! She is very helpful when ever I have a question! Susan is really invested in what she does everyday !!!
Auto Nation Ford is very focused on making sure that they are providing customers with top service everyday! You can count on there professional drive to keep Auto Nation a company with the best service reputation anywhere! Can’t ever go wrong with Auto Nation Ford !!!
Auto Nation Ford is very focused on making sure they are providing customers with top service everyday! You can count on there professional motivation and keep Auto Nation with the best reputation anywhere! You can never go wrong with Auto Nation Ford! Always know they are there for you!
Auto Nation Ford is very focused on making sure they are providing clients with top service everyday! You can count on there professional motivation and keep Auto Nation a member of your family. You can always count on Auto Nation Ford, it is always there for you!
Auto Nation Ford provides clients top service everyday! You can count on their professional motivation and keep Auto Nation a member of your family! You can always count on Auto Nation Ford, they are always there for you!
Service
As always Stephanie was the best ! With customer service and knowledge and service. This is the reason I used this service dept
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Alex! If you ever need help, just give us a call. Happy motoring!
Car purchase
Great purchase experience, had a vehicle repaired, traded it in for a newer vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cynthia, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Stephanie did a great job getting me in and out quickly
Stephanie did a great job getting me in and out quickly and is always very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello , we are so happy to read such a great review about AutoNation Ford Jacksonville! Thank you so much for being one of our valued guests and we look forward to your next visit!