Reviews
Ford puts forth the effort
Service was great, especially Gary. Had some issues they finally fixed under warranty. Nice people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service
Trenton did a great job and kept me informed. Dealership very clean, warranty honored, shuttle service good, Trento did what he said he would do, although he almost forgot to give me my keys back. Not sure why but service department has almost a complete new staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Went in for my first service (oil change) and they kept
Went in for my first service (oil change) and they kept my vehicle for 24 hours. After I called multiple times to follow up on when the oil change would be completed, no one could find my vehicle in the system.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.
Very friending and fixed my issues in a timely manner.
Very friending and fixed my issues in a timely manner. Susan was very nice and explained everything well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great service
Pleasant and professional service, as always. I always take my car here when it needs any kind of repairs or maintenance..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nancy, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Review
Wonderful customer service reps everyone was friendly and helpful when explaining things to me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Laura, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service was performed quickly and professionally.
Service was performed quickly and professionally. The service rep was cordial and thorough. Overall a very positive experience, will return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Larry, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Buyer beware
Purchased used vehicle from this dealership last month. The dealership replaced dead battery with what they claimed was a "new" one prior to purchase. The car would not start a week later and could not be jumped. My trusted mechanic replaced the dead battery with an actual new one and reported the dealer-installed battery appeared to either be refurbished or an old battery with new stickers placed over body to make it appear new... The dealership, after claiming to "make things right" and honor their 4K mile warranty, has gone radio silent. If you MUST purchase a used vehicle from this dealership, take it to an independent shop to get it checked. DO NOT trust their word or advertisement of 150-pt inspections.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.
Service staff knowledge not good or they intentionally
Service staff knowledge not good or they intentionally fail to disclose all details of dealer offerings.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Steve, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously. Please call our General Manager at (904) 242-6499 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
I was told that a part would need to be ordered to fix an
I was told that a part would need to be ordered to fix an issue with my Ford Edge and they would need to keep the car for an extra day. After calling 3x I was finally told car was ready to be picked up. When I got there the repair was not completed and there was no record of the part being ordered. I asked for someone to call me back the next day which also did not happen. Plus my car was covered with dust and dead leaves when they gave it back to me. Definitely a lot dirtier than when I drooped it off. I will not be returning to this dealership. Customer service has really gone downhill.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (904) 242-6499 to discuss what we can do to help.