Reviews
The service department always handles the issue that you
The service department always handles the issue that you come in for. They are courteous and attentive to my concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
This team is always ready to provide great customer
This team is always ready to provide great customer service and will listen to customers
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Really bad experience with your car service staff and
Really bad experience with your car service staff and the way they return your car (without antifreeze). Front desk staff needs better quality care training with customers. Bad waiting time. Everyone out for lunch or for other personal duties.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 242-6499 to discuss what we can do to help.
It's really easy to get your car services here.
It's really easy to get your car services here. Very clean, very comfortable location. Pickup/drop off service is top-notch. The people are nice and you aren't hounded by salesman when you are getting your new Ford serviced. Free coffee, spacious waiting area, also. And last time, the bill was cheaper than quoted.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
They did everything they said they would and did not try
They did everything they said they would and did not try to hustle me or play games. The salesman, Noel Garza was the most straight forward and pleasant salesman I have ever had the pleasure of working with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Professional and friendly service, dropped car off no
Professional and friendly service, dropped car off no appointment due to car malfunctioned over the weekend and repairs had within 48 hours, fuel pump
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
It was quick and everyone was very friendly- came in to
It was quick and everyone was very friendly- came in to fix a recall item
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear you enjoyed your visit. Feel free to stop by if you ever need any more help.
Rinni the salesman is an asset to the Dealership.
Rinni the salesman is an asset to the Dealership. He is always informative during the whole process of the purchase and takes the time to go over everything about the vehicle when received.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to Rinni here at AutoNation Ford Jacksonville! If you ever need help, just give us a call. Happy motoring!
Prompt- friendly and efficient- highly recommend!
Prompt- friendly and efficient- highly recommend! We have found our favorite dealership - won’t go anywhere else!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.
Convenient location in relation to work and home.
Convenient location in relation to work and home. Switched from other dealership due to this fact for my car maintenance. My main ding on the rating is from customer service point of view from someone who has been in that field for 25+ years. Once someone is helping, everything is fine but when someone walks into the service area, someone should acknowledge a customer and say hello in the least (even from the parts counter). Standing around five minutes is too long not to be at least greeted.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!