Reviews
Length of time to finalize the deal seemed long, but we
Length of time to finalize the deal seemed long, but we had delt with another dealer earlier that morning and were a little frustrated. Phillip Reynolds was a good sport. Helped set up the app. and gave me his card for future reference.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Best service ever!
Best service ever!!! The service was great, and the service advisor was friendly and provided excellent service!!! the work was completed in just a few hours, and I received a shuttle ride home, and was offered to have the truck delivered to my house!!!! Again the best service ever!!!!! J Conley Hobbie
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Joseph, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Kelly Dean !
Kelly Dean !!! always the best!!! right on point with my issues with my company car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
I purchased a used vehicle on 11/24/24.
I purchased a used vehicle on 11/24/24. The negotiation went well enough that I was able to leave my trade-in and drive away with my purchased vehicle.. I was ‘owed’ a new windshield. The windshield was finally installed on 2/14/25. I could never get any viable information on why it was taking so long to get the windshield until 2/10/25 when I was advised the windshield had arrived and could be installed on 2/14/25. Even when I arrived at the dealership there were delays. Hence the bad rating that I would not recommend the dealership to anyone else.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Jacksonville take our reviews very seriously. Please call our General Manager at (904) 242-6499 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Found a unicorn of a car with my son- met the GM Justin
Found a unicorn of a car with my son- met the GM Justin and salesman JR just tire kicking the following weekend I called Justin and explained everything to him told him what to tell FMC and what interest rate and warranty I wanted- an hour later he called back with exactly what I asked for and picked the car up 4 hours later- excellent experience- only thing I wish they had was the SPOC program and docusign-
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi King, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (904) 242-6499 for further assistance with moving forward. We hope to hear from you in the future.
Diego is an excellent person and he really knows how to
Diego is an excellent person and he really knows how to make feel happy to the people! God bless you, Diego! I love my car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Lissette! If you ever need help, just give us a call. Happy motoring!
very happy and shuttle service was excellent very happy
very happy and shuttle service was excellent very happy with service dept darren was very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I WAS SCHEDULED AT 7:30 A.
I WAS SCHEDULED AT 7:30 A.M....I ARRIVED A FEW MINUTES EARLY AND THEY TOOK ME RIGHT IN...THE LADY WAS VERY FRIENDLY AND ATTENTIVE... I KNOW THAT DOESN'T SOUND LIKE MUCH ; BUT THESE DAYS, PEOPLE JUST DON'T SEEM TO TAKE TIME TO LISTEN ANY MORE.... SHE WAS VERY NICE...
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Aaron, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Filed credit app and never heard about status .
Filed credit app and never heard about status .Got the impression that car doesn't want to be sold
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for taking the time to leave us your honest feedback. If you'd like, please contact our General Manager at (904) 242-6499. We'd appreciate the chance to make your experience a positive one.
Special Ordered by new 2025 Mustang GT.
Special Ordered by new 2025 Mustang GT. Got exactly what I wanted and process was easy. Great Experience with salesman. Happy all around
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Christopher! Don't hesitate to call us if you ever need anything. Be safe on the road!