[{"id":474971,"personPtyId":36916327,"firstName":"Gary \"CAP\"","lastName":"Capper","titleText":"Used Car Sales","shortBioText":"...began my career with Toyota in 1982 so now taking care of 3rd generation customers as well as helping the 1st time buyer...live in Hinckley with my lovely bride and a couple of hairy dogs...kids are off to college and life is good!","emailTxt":"GaryC@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":12,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/91a27d695d34.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"381369600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476337,"personPtyId":38760804,"firstName":"Barry","lastName":"Greenfield","titleText":"New Car Sales Manager","emailTxt":"BarryG@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/08ec2725457e.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"638928000","industryStartDtUtc":"607392000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":476329,"personPtyId":36915800,"firstName":"Jeremy","lastName":"McClish","titleText":"Finance Manager","emailTxt":"JeremyM@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/0766ae341870.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"1393632000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":476344,"personPtyId":36918718,"firstName":"Ken","lastName":"Konopka","titleText":"New Car Sales Product Specialist","emailTxt":"KennethK@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/b8f7ff7982ed.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1467331200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476342,"personPtyId":36918856,"firstName":"Sam","lastName":"Ibrahim","titleText":"New Car Sales Product Specialist","emailTxt":"Sami@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/de50d47af12d.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1506816000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476340,"personPtyId":36919096,"firstName":"Chad","lastName":"Higgins","titleText":"New Car Sales Manager","shortBioText":"I'm the proud father of 2 wonderful girls. Happily married for 15 years. I've been part of the Metro Toyota family for 18 years.","emailTxt":"ChadH@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/e6b6b4e2ca43.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"933465600","industryStartDtUtc":"933465600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":474973,"personPtyId":36750866,"firstName":"Edgar","lastName":"Arevalo","titleText":"New Car Sales Product Specialist","shortBioText":"My name is Edgar, but i'm mainly known as #SuperEdgar10 \"DancingSalesman\". You might be asking why, well Super because like superman, i like to help people. Edgar is my name of course and the #10 is not only because it's my favorite number but because in soccer that's mainly the best player in the team :) \r\n\r\ni do not smoke nor drink, all i do is play sports and dance. I have a goffin cockatoo as a pet & she loves to be petted. I am always smiling and with a positive mindset.","emailTxt":"EdgarA@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/a60fa802c0f8.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1451606400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476341,"personPtyId":36919080,"firstName":"Rich","lastName":"Holiday","titleText":"New Car Sales Manager","emailTxt":"RichH@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/d03b78827b1e.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1225497600","industryStartDtUtc":"978307200","certifiedEmployee":true,"deptDscrp":"Management"},{"id":476326,"personPtyId":36915925,"firstName":"Aaron","lastName":"Andrews","titleText":"Used Car Sales","shortBioText":"I've been with Metro Toyota for 14 years. I live in Medina with my wife and 3 children. Toyota Certified Platinum sales recognition 5 years in a row.","emailTxt":"aandrews@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/03af8abca0c0.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1104537600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476347,"personPtyId":36919088,"firstName":"Tony","lastName":"Overman","titleText":"New Car Product Specialist","shortBioText":"I've been in the Industry since 2012. When I'm not at work I enjoy playing with my German Shepard Kody, singing karaoke and travelling.","emailTxt":"TonyO@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/1d7a7ac33bd4.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1409529600","industryStartDtUtc":"1338508800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476353,"personPtyId":36918908,"firstName":"Ryan","lastName":"Schneider","titleText":"Used Car Sales","shortBioText":"Conan the car salesman! Family-owned since 1969! Grandpa Jerry Schneider was an original owner, now we have my Dad Ken Schneider and my Uncle Danny Schneider co-owning the dealership. I\u001ave been around Toyota\u001as my whole life and drive a 4Runner myself. Huge Cleveland sports fan as well as Ohio State and my alma mater Miami (OH). People also say I look like Conan O\u001aBrien, if you didn't already see it in the picture! Swing by and I\u001all give you an autograph.","emailTxt":"RyanS@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/99ac28cfac9d.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1306886400","industryStartDtUtc":"1306886400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476349,"personPtyId":36919186,"firstName":"Robert","lastName":"Saponari","titleText":"New Car Sales Product Specialist","shortBioText":"I came to Metro Toyota in 2007. This is one of the most pleasant, enjoyable and professional jobs I've ever had. I love people, I love selling and I love helping those who need my help.","emailTxt":"RobertS@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/be504b4db902.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1170288000","industryStartDtUtc":"883612800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476335,"personPtyId":36918815,"firstName":"Elivelisse","lastName":"Delgado","titleText":"New Cars Sales Product Specialist","emailTxt":"Edelgado@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/5ae72f6948f1.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1501545600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476348,"personPtyId":36919110,"firstName":"Ramona","lastName":"Plumlee","titleText":"New Car Sales Product Specialist","emailTxt":"RamonaP@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/7dbbc0a08554.jpg","drDealerId":26862,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476331,"personPtyId":37092426,"firstName":"Jim","lastName":"Campo","titleText":"Finance Manager","emailTxt":"JamesC@metrotoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":14,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/933e1093ce2c.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"941414400","industryStartDtUtc":"807235200","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":476357,"personPtyId":37095165,"firstName":"Scott","lastName":"Barrier","titleText":"Assistant Service Manager","emailTxt":"ScottB@metrotoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/8ff458545965.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"660009600","industryStartDtUtc":"441763200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":476363,"personPtyId":37094765,"firstName":"Joe","lastName":"Rogers","titleText":"Assistant Service Manager","emailTxt":"JoeR@metrotoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1022889600","industryStartDtUtc":"1022889600","certifiedEmployee":true,"deptDscrp":"Service"},{"id":476327,"personPtyId":36988269,"firstName":"Brad","lastName":"Barbee","titleText":"Used Car Sales","shortBioText":"","emailTxt":"BradB@metrotoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1149120000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476361,"personPtyId":37381506,"firstName":"Dominic","lastName":"Theodore","titleText":"Assistant Service Manager","emailTxt":"DominicT@metrotoyota.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1275350400","certifiedEmployee":true,"deptDscrp":"Service"},{"id":476330,"personPtyId":37826903,"firstName":"Bob","lastName":"Albright","titleText":"Finance Manager","emailTxt":"BobA@metrotoyota.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/a4d4439b7b53.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"773020800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":476332,"firstName":"Ken","lastName":"Proctor","titleText":"Finance Manager","emailTxt":"KenP@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/05df8d15343a.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":495516,"personPtyId":39778368,"firstName":"Patrick","lastName":"Brink","titleText":"New Car Sales & Leasing Product Specialist","emailTxt":"patb@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/81ca5abd52f9.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1372636800","industryStartDtUtc":"1372636800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476338,"personPtyId":37563286,"firstName":"Jim","lastName":"Greenfield","titleText":"New Car Sales Product Specialist","shortBioText":"I was six years old when my father and his partner Jerry opened Metro Toyota. I've been around the product most of my life. I'm not a salesman by nature but I believe in the product and would recommend Toyota to all my friends and family. Sincerity and low pressure are the key to my success. \r\nPhotography is a passion of mine and I collect vintage automobilia.","emailTxt":"JimG@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/7a10831884e6.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"544233600","industryStartDtUtc":"-207878400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476343,"personPtyId":36918997,"firstName":"Anastasia","lastName":"Kaluszyk","titleText":"New Car Sales Product Specialist","shortBioText":"I have returned to Metro Toyota after taking off several years as a stay at home mom. I have been a Toyota, certified, sales woman for many years.","emailTxt":"AnastasiaK@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/bd71336cd4ea.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"854755200","industryStartDtUtc":"854755200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":474970,"personPtyId":36685326,"firstName":"Dan","lastName":"Schneider","titleText":"Used Car Director/Owner","shortBioText":"My Dad became a Toyota Dealer when I was just 3 months old. We pride ourselves with creating a buying experience that is nothing like what you may expect. That's why, \"Our Customers Send Us Their Friends.\" \r\nWhen I'm not at Metro Toyota, I enjoy being with my wife, three girls, and dog Boomer.","emailTxt":"DanS@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/e2ab779f8f55.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"694224000","industryStartDtUtc":"694224000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":476378,"personPtyId":36685194,"firstName":"Kosta","lastName":"Papagianis","titleText":"New Car Sales Product Specialist","shortBioText":"Well rounded Car and Driving enthusiast with a financial/business background.","emailTxt":"Kostap@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/1864ef5bae36.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1506816000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476350,"personPtyId":40759098,"firstName":"Jeff","lastName":"Scharbach","titleText":"New Car Sales Product Specialist","shortBioText":"","emailTxt":"JeffS@metrotoyota.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/e32cba1e114c.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"1080777600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476346,"personPtyId":36918835,"firstName":"Chris","lastName":"Ollar","titleText":"New Car Sales,Product Specialist","shortBioText":"I have been in the auto industry for 30 + years. I have 2 children and 2 grandchildren. My hobbies are golf and fantasy sports. I have been called the Car advisor. I am patient , informative and knowledgeable. I am here to help not to push. I make th car buying experience fun.","emailTxt":"ChrisO@metrotoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/489c84444d1a.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1170288000","industryStartDtUtc":"523238400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476345,"personPtyId":36919027,"firstName":"Yacek","lastName":"Nazarczuk","titleText":"New Car Sales Product Specialist","shortBioText":"Experienced Car Enthusiast. Die Hard Cleveland Sports fan. Here to give you a memorable car buying experience.","emailTxt":"YacekN@metrotoyota.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/cc29cc4f548a.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1435708800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476358,"personPtyId":37199831,"firstName":"Maggie","lastName":"Colan","titleText":"Assistant Service Manager","emailTxt":"MaggieC@metrotoyota.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/288bd31f8b67.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1201824000","industryStartDtUtc":"901929600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":476360,"personPtyId":37199689,"firstName":"Stephanie","lastName":"Talbot","titleText":"Assistant Sales Manager","emailTxt":"StephanieT@metrotoyota.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1149120000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":478807,"personPtyId":37906274,"firstName":"Miguel","lastName":"Rojas","titleText":"Internet Sales","shortBioText":"Just here to make everybody's life easier! And I love dogs....","emailTxt":"miguelr@metrotoyota.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/3c4954345822.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":476354,"personPtyId":36919162,"firstName":"Darlene","lastName":"Lambert","titleText":"Sales BDC Coordinator","emailTxt":"DarleneL@metrotoyota.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/0520c9112102.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1480550400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":476384,"personPtyId":38760051,"firstName":"Sarah","lastName":"Byrne","titleText":"Express Service Writer","emailTxt":"SarahB@metrotoyota.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/9ef844aa5c0f.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1441065600","industryStartDtUtc":"1441065600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":476362,"personPtyId":36919086,"firstName":"Jim","lastName":"Wise","titleText":"Service Manager","emailTxt":"JWise@metrotoyota.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/b3e59d7aaa38.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"441763200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":476359,"personPtyId":38761035,"firstName":"Mike","lastName":"Hana","titleText":"Assistant Service Manager","emailTxt":"mhana@metrotoyota.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":476383,"firstName":"Devin","lastName":"Rupert","titleText":"Express Service Writer","emailTxt":"DevinR@metrotoyota.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":476334,"firstName":"Jim","lastName":"Daley","titleText":"Wholesale Manager","emailTxt":"JDaley@metrotoyota.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/20e6881e7e79.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":492347,"personPtyId":38823429,"firstName":"Mike","lastName":"Ferrett","titleText":"Used Car Sales","shortBioText":"Move to Cleveland from England just to sell Toyota's.","emailTxt":"MikeF@MetroToyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/f548782c5e28.jpg","drDealerId":26862,"dealerEmpStartDtUtc":"1175385600","industryStartDtUtc":"1078099200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476355,"personPtyId":36919185,"firstName":"Suzi","lastName":"Loree","titleText":"Sales BDC Coordinator","emailTxt":"SuziL@metrotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/c56e0e4a293f.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":476351,"firstName":"Ken","lastName":"Schneider","titleText":"Owner","emailTxt":"KenS@metrotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/a769a58d8ea5.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":476356,"personPtyId":36919196,"firstName":"Andrew","lastName":"Miller","titleText":"Sales BDC Coordinator","emailTxt":"AMiller@metrotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":476328,"firstName":"Chrissy","lastName":"Calig","titleText":"Used Car Sales","emailTxt":"ChrissyC@metrotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":476352,"personPtyId":36919119,"firstName":"Marty","lastName":"Schneider","titleText":"New Car Inventory Manager","emailTxt":"MartyS@metrotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/1a300a178bd5.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":474975,"personPtyId":36685363,"firstName":"Todd","lastName":"Navaro","titleText":"BDC Internet Manager","emailTxt":"ToddN@metrotoyota.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/8490067ef0f0.jpg","drDealerId":26862,"certifiedEmployee":false,"deptDscrp":"Management"}]

Metro Toyota

4.8 out of 5 (4.8) 725 reviews

Dealer on Cars.com since March 2007

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.8 out of 5 4.8
725 lifetime reviews. Includes reviews of Metro Toyota from DealerRater.com
  • April 12, 2018

    Hello, I made an online service appt for a somewhat rare little car (Scion IQ) at Metro Toyota and to say the service was outstanding was an understat...ement. Ive owned over 150 vehicles in my life and have legitimately purchased over 40 brand new vehicles since 1989 so I have a little insight to dealersbip life, as well my grandfather and his brother owned two large dealerships on the east coast. Anyway, I brought my Scion in for my appt and was greeted by a nice young lady who promptly took my information in the service lane where I was directed to the Service Manager Joe, who provided outstanding service and even double checked the kimd of oil I inquired about for the service. I then went into the customer lobby which was clean, modern, and functional. Serveral Tvs showing important information (News, CNN) were on. I asked the gentleman about the wifi scenario and he kindly and promptly gave me the scoop. Approx 15mins later a gentleman, (either the GM or Owner) came to me,shook my hand and asked how was I doing and if everything was okay.I answered yes, and thank you for the inquiry. The place was immaculate, the service asvisors and mechanics came througn in a professional and purposeful way. Even tbe maintenance engineer was polite and considerate. The lot was cleaned and unemcumbered. The windows and doors were clean, manager/owner was just as concered that the customer pastries and coffee was put out as he was with the customers. The attention to detail was excellent, I pay attention to these things as my father owned the 3rd largest transport company in the US. Excellent experience, outstanding service, on par with Lexus and Tesla, both of which I have cars serviced there. Iwboelheartedly recommend, even the two nice young ladies who helped me find info about the survey were very helpful, and didnt just tell me about the survey, but atually got up and asked others for the information. Impressed. Like Arnold in the Terminator, "I'll be back"

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    May 23, 2018

    Fell in Love with the New 2018 Camry. SuperEdgar at Metro Toyota made it very easy for me to trade my old car to this beautiful car. I totally recom...mend him to anyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
    Edgar Arevalo

    New Car Sales Product Specialist

  • 3.0 out of 5
    May 23, 2018

    My oil light came on the car but was not due for an oil change according to the last Toyota oil change I had a few months back I still head over 2000 ...miles to go before needing an oil change. Explain this to the person In the maintenance department was told I could pay $99 to have them look into this. I felt that was unfair in too much and just ask them could you please just check and see if there is oil in the car and if the oil light comes on again. I am disabled and 66 years old and cannot do that or I would have done it myself. The reply was there was absolutely no oil in the car they could not explain why. There's no leaks the car is kept in the garage & I do not drive long distances. The same thing happened a couple years ago, oil was being used up much before it was due to be changed.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

Read all reviews

See All In-Stock Inventory


Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Metro Toyota from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Tire Rotation

    $23.95

    Wheel Balance

    $39.95

    Oil, Filter Change

    $31.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since March 2007

Family owned and operated since 1969, Metro Toyota is Northeast Ohio's original Toyota dealer! We have a large selection of new and Certified Used Toyotas and Scions as well as many pre-owned non-Toyota makes. We invite you to visit our all new State-of-the-Art Pre-Owned Facility, adjacent to our main New Car Showroom. We invite you to see why our customers say their experience was "painless"!

"The Toyota Giant, Metro Toyota!"

Top Reviewed Employees

New Car Sales Manager

New Car Sales Product Specialist

New Car Sales Product Specialist

New Car Sales Manager

New Car Sales Product Specialist

New Car Sales Manager

New Car Product Specialist

New Car Sales Product Specialist

New Cars Sales Product Specialist

New Car Sales Product Specialist

Finance Manager

Assistant Service Manager

Assistant Service Manager

Assistant Service Manager

New Car Sales & Leasing Product Specialist

New Car Sales Product Specialist

New Car Sales Product Specialist

Used Car Director/Owner

New Car Sales Product Specialist

New Car Sales Product Specialist

New Car Sales,Product Specialist

New Car Sales Product Specialist

Assistant Service Manager

Assistant Sales Manager

Sales BDC Coordinator

Express Service Writer

Service Manager

Assistant Service Manager

Express Service Writer

Wholesale Manager

Sales BDC Coordinator

Sales BDC Coordinator

New Car Inventory Manager

BDC Internet Manager

Metro Toyota
13775 Brookpark Road Cleveland, OH 44142
New (216) 452-9260
Used (216) 416-8478
Service (216) 539-9107
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.