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Mercedes-Benz of Sarasota

(2,433 reviews)
Visit Mercedes-Benz of Sarasota
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–5:00pm
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (866) 315-8840 (866) 315-8840
Used (866) 294-2672 (866) 294-2672
Service (877) 262-9570 (877) 262-9570

Reviews

(2,433 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Sarasota from DealerRater.

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My husband set up an appointment with the dealer for me

My husband set up an appointment with the dealer for me to go in and test drive the car, as the vehicle would be for me. I was greeted upon arrival and treated with courtesy. I was given all the information about the vehicle, and my questions were answered. We had not made up our minds yet when I left and no pressure was applied. When we returned to buy it, Bobby and Kade kept us company while the documents were drawn up. We had a good experience with this Mercedes dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Travis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Thank you to Mercedes Benz of Sarasota.

Thank you to Mercedes Benz of Sarasota. Kade is very knowledgeable and made us comfortable and walked us through all the steps of purchasing my new Mercedes Benz 350 GLE. Thank you Kade

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Everything was done - as always - to our high

Everything was done - as always - to our high satisfaction. We are so grateful for the professionalism and expertise of Mercedes-Benz of Sarasota!

Rating breakdown (out of 5):
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Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Sharon, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

Overall very satisfied with the service department.

Overall very satisfied with the service department. Had a few serious issues that needed fixing and the process was smooth from beginning to end. My only issue and it seems petty, but if I spend almost $10,000 on services, the cleaning of the vehicle before giving back should probably get more attention when the service is done. Kind of looked like it was rushed and missed grime on the rims and around the car. Appreciate the effort, but if you're going to wash and clean the vehicle before return it should be done well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brian, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (941) 275-1293. We would appreciate the chance to turn your experience around.

I visited the comparable dealerships on Clark Road in

I visited the comparable dealerships on Clark Road in Sarasota. While this is my first Mercedes Benz, it may not be the last given my experience with the entire team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Christopher, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

I was shopping for another Lexus or my first Mercedes

I was shopping for another Lexus or my first Mercedes with specific features such as anti-collision, lane keeping assistance, etc. and preferably red or blue and a 2025. I shopped on Carfax and found a number that met the requirements so I sent inquires to several dealerships. The prices were all similar but Feliza Engelhard, the salesperson from Mercedes of Sarasota was hands down the best. She answered every single question, responded promptly via phone, text and/or email for over a week. During the process I lost my wallet (and hence no credit cards) and as I lived in MD she worked closely with me to obtain financing, signing all the necessary paperwork (remotely), etc. I decided to fly to FL and when I arrived, the car was detailed, I finalized all the paperwork, and then she spent a couple hours setting up the MB app on my phone, reviewed all the features, etc. Since that time she has followed up a number times to see if I had any additional questions. I've bought many cars in my life and never worked with any salesperson this thorough and so personable. It was a great buying experience and my favorite car thus far (and I've owned one Toyota, 2 Oldsmobiles, 2 Audis, 2 Infinitis and 2 Lexus').

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. Please don't hesitate to reach out if there's anything additional we can do for you.

Great car buying experience with CJ at the Mercedes Benz

Great car buying experience with CJ at the Mercedes Benz of Sarasota. CJ is very knowledgeable on the technology in the Mercedes Benz, great follow-up on any questions.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Debra, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My experience was exceptional.

My experience was exceptional. Alfredo and the team were amazing and made sure I got the vehicle I wanted at the best price possible. I definitely recommend Mercedes Benz of Sarasota and Auto Nation to anyone looking to purchase a vehicle. I give them 100 stars

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Ann! We appreciate your recommendation of Mercedes-Benz of Sarasota and we hope to be of service again in the future.

Probably the best dealership I?

Probably the best dealership I?ve ever dealt with, their service consultants are extremely knowledgeable and helpful, everyone is very nice and very efficient. I ended buying a new car from them as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Your G Wagon Dealership.

Your G Wagon Dealership. Excellent sales and service highly recommended. Try them you’ll be happy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!