Bob Moore Ford

Very nice answered questions great customer service.Thak you..my dad has traded with and has used service department for years with bob Moore. .now I will.

Came in and explained what was going on and what needed to be done. They reprogrammed my PCM but it did not solve the issue. Now having to have it done again. Was not explained what the codes meant that showed up

I have rated the dealership so poorly because their service department would not fix the issue with my car. I brought it in 6 times for the same issue in 7 weeks. They would say the problem was fixed and a few days after I received my car back the issue returned. Not only could they not fix my issue but they kept saying they fixed it when they were obviously not. Other parts of my car would also break after getting it back from them. The final straw was when they returned my car to me and that same day my rear passenger door would not close. I stopped going to them after that and finally took it to a different service department who was able to fix my issues.

My car had an airbag recall so I called ahead of time to make sure they had parts or could order them if needed. They said come on in anytime, and it would take about a day. So I dropped my car off on Friday morning where the gentleman that took my information also told me it would take about a day and it might be possible to get it that same day. Being a realist I figured that I wouldn't actually get it until Saturday, but I was fine with that. They didn't offer me a car, but I didn't care as I thought I would get my car back on Saturday. Well Saturday came and went, no call. I tried to call them but missed them as they close at 4 on Saturdays. Monday morning I sent a text through their system at 8:30am and got a reply at 10:16am stating "it will be tomorrow... we didn't have a chance to start on it Saturday." What? You haven't even started on it? I replied that they should have told me it would take days (instead of saying possibly this afternoon) and given me a loaner car. He said they were out of loaner cars. You really can't get me any car? A car company can't get me any car? A new car? A used car? A rental? Nothing?! So you might think they'll start working on it now and get it done and I'll get a call on that afternoon. Nope. Monday rolls into Tuesday... Tuesday rolls into Wednesday. I text again Wed at 9:06am, they call me a few minutes later and apologize and say they lost power Tuesday due to a storm so they weren't able to work on it, but said it's ready now. So if you couldn't work on it Tuesday, and it's Wed morning, does that mean you actually got it done on Monday? Why wasn't I notified? Maybe there was enough time left in the day to get there? Come to find out, they didn't lose power because of the storm, they had the power cut so that the electric company could fix other outages in the area. So I don't know when that took place, maybe 8am....maybe 1pm. Point is there may have been a window there were I could have came to get my car. Even if there wasn't any time, I had to initiate the conversation on Wed. How long would it have taken them to reach out?

The service department was very helpful and accommodating while taking care of a recall on my vehicle. I wasn’t sure how to coordinate getting our car taken care of with two young kids, but they worked with me to get the service completed quickly. They also dropped me off at my house and picked me up again so I didn’t have to wait at the dealership while they were working on it. Everyone I communicated with in the service department was very friendly and helpful. I’m very grateful they were able to quickly and painlessly service my car.

Kyle at Bob Moore Ford was great to work with. Good attitude, very easy to work with. Was easy to talk to unlike most car sales folks. I shopped 5 other dealers prior to this one and can say the group here made this an easy choice. Left with the vehicle I wanted at a great price. Very good experience

Everybody was wonderful! Most helpful friendly help people I’ve discovered. Actually our house likes Kyle so much we bought 2 trucks in one week!

Didn’t get car in shop until after lunch- appointment @ 8:00AM- & talked as if warranty people were 3rd party when car bought @ this dealership! Doing warranty work & updates.

EVERYONE I DEALT WITH WERE VERY FRIENDLY AND HELPFUL,MY SALESMAN JOSEPH WOOD WAS VERY KNOWLEDGEABLE ABOUT THE CHEVY SSR I WAS THERE TO PURCHASE.IF YOU WANT A PLEASANT NON PRESSURE DEAL,BE SURE TO ASK FOR THIS YOUNG MAN.

Everyone from sales to manager to financing were great to work with. Everyone was very nice and helpful. I hate the waiting and that was minimal at Bob Moore.