Reviews
Recall
The recall was completed sooner than I expected, they provided transportation back home and picked me up when it was finished, they checked virtually everything on the vehicle, and didn’t hassle me to fix things that they highlighted needing attention. I was satisfied with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Service Department
Service department was great!! Kept me informed and updated on the status of my vehicle. Jeff made sure I was aware of everything going on and handled my warranty claim for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trusted Service for 15 Yrs
I have owned multiple Ford vehicles and have always brought them here to service. I have worked with Scott in the past and I deal with Jeff now. These guys have always been honest and upfront with me on the work they needed to do, how long it was going to take and how much it’s going to cost. After the work is performed I have never had any issues with my cars. And that’s why I am a Bob Moore Ford customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was done that I needed.
Great service just need to shorten the time frame for getting things completed. Overall I am satisfied and will continue to use Bob Moore Ford for my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Moore Ford. Thank you and we hope to be of service to you again!
Good prompt service
Good service even when I had a problem after I left to get it taken care of the next day quickly also enjoyed the courtesy of taking home and picking up back to the dealership
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Rock solid service
Repeat customer since 2010 mostly because of this highly rated service department. About this part of this survey the twenty five world minimum is not necessary...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Transmission and clutch fixed!
Helpful service staff that was happy to answer any question we asked and willing to work with us. They completed the repairs on my vehicle earlier than they expected while being shorthanded. Great group of folks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience Ever
Shout out to Bob Moore Ford and Joseph Wood the salesman he did exactly what he said he would do.No hassle.Excellent job Joseph
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Above and beyond
I took my Lincoln in for warranty repairs. Chad was friendly and professional. He explained up front what to expect. Parts had to be ordered and he called several times to update of the progress. All estimated deliveries on parts and repair times were met or beat. They even repaired a small non warranty item at no cost. It was the best experience I have ever had at a dealership. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to give us your feedback! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.
New tires
Jeff was great! He kept me informed. Texted to see if I needed anything. Pulled up my car so I didn’t have search for my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Deborah, we really appreciate your great feedback about your experience with us! Our team is available should you require any extra help.
