Reviews
When I set up the oil change I stated what vehicle I had,...
When I set up the oil change I stated what vehicle I had, and asked what it would cost and was told the most would be 59.99 the works, when my wife picked up the vehicle it was $75xx and is ridiculous. I will not let you change my oil again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for any miscommunication! Here at Sunset Ford, we pride ourselves on fair and transparent pricing, from our posted digital menu boards on our service drive, to posted prices online, and even printed customer facing paper menus at time of check in. All of these tools are aimed at displaying exactly what our services include at their posted price. So, it certainly is never our intention to make a customer feel this way, and we are terribly sorry. We would be happy to speak with you to address this properly. At your earliest opportunity, please reach out to Justin Heutel, Fixed Operations Manager, at 314-467-1120 or jtheutel@sunsetford.com
This is Justin. My staff forwarded me this concern of yours. I am very sorry for the trouble. If our staff forgot to claim your points, we can still claim them after the fact and reimburse you. If you would like, send me an email or call me direct and I can help. Thank you! Justin Heutel, 314-467-1120, jtheutel@sunsetford.com
What’s crazy about this is I get free oil changes for life from another dealer, just didn’t want to drive that far, and had ford rewards that was told would cover the cost of the oil change so I came to you instead.
No thank you they are all used from my I understanding, I was told prior to that I had enough to cover the cost. I’m fine that I paid the money it’s more the principal of what was said compared to outcome.
Ok, well I'm happy to look into it further if you would like. Without me knowing your name, I can't pull the details of the repair to verify all your points were applied or how the miscommunication happened. I will certainly pass on your experience to my staff regarding the general circumstances and to do their best to be accurate and detailed up front with pricing per vehicle (as they all differ). Please feel free to contact me for anything or if you would need assistance next service visit. We are family owned business and I am one of them. I appreciate you providing the feedback. Merry Christmas, Justin Heutel. 314-467-1120
It was a very professional experience with Joe Hill who...
It was a very professional experience with Joe Hill who undoubtedly has previous business experience and made the deal! I will definitely encourage my family and friends to visit Joe.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the kind words and recommendation! Our team enjoyed having you here. Come back and see us.
great job by Kyle, very professional and worked with as I...
great job by Kyle, very professional and worked with as I came in and looked and then had to return home. Called and said I wanted the truck I had looked at. Came back an hour later to the truck ready to go, just needed to complete the paper work .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We look forward to working with you in the future.
The dealership is neat and clean. Customer waiting...
The dealership is neat and clean. Customer waiting spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford of Waterloo!
We had a pleasant sales experience with no pressure, and...
We had a pleasant sales experience with no pressure, and were able to close out a sale with Tyler quickly. Tyler was helpful in going over features and offering assistance after the sale
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on the purchase of your vehicle! It was great working with you, and we are very happy to hear that the team provided you with the service you deserved. Thank you for choosing Sunset Ford of Waterloo; come back and see us!
Sunset Ford in Waterloo has always been good to deal with...
Sunset Ford in Waterloo has always been good to deal with on different maintenance needs. Ford had good incentive this time for new tire purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It is always a pleasure working with you, and we look forward to your next visit!
kelly in service is a pleasure to work with. she reviews...
kelly in service is a pleasure to work with. she reviews the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your vehicle is being serviced. outstanding service as expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this with us! We are very lucky to have Kelly on the team, and it's great to hear that she continues to provide you outstanding service. We wish you the best, and look forward to your next visit!
Our 208 Escape was in for some service work. It was...
Our 208 Escape was in for some service work. It was completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!
Kelly in service is a pleasure to work with. Seems...
Kelly in service is a pleasure to work with. Seems whenever you get a service writer we can work with you get rid of them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-stars and the feedback!
I came into the dealership knowing what vehicle I wanted...
I came into the dealership knowing what vehicle I wanted to drive. However, after driving it I realized it wasn't what I was looking for. I had driven one at their sister facility in St Louis earlier in the day & told him I would take that one if possible. Without hesitation, Tyler left to go get the truck and I finished all of the paperwork while he was gone. He & I related on a law enforcement standpoint which absolutely made a difference in the way we interacted and made me feel that much more comfortable with the whole experience. If you go to Sunset Waterloo, ask for Tyler!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing this, and congratulations on your purchase! It was such a pleasure working with you, and we are appreciated the chance to earn your business. We wish you many happy miles, come back and see us!