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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Joe found the exact vehicle that I was looking for and I...

Joe found the exact vehicle that I was looking for and I was able to get it that day. Everyone was very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad that Joe was able to provide you with a great experience. We are here for any future needs!

Tyler was a HUGE help and answered all my questions...

Tyler was a HUGE help and answered all my questions perfectly! Not only did he sit down and go through multiple cars with me, he explained everything in detail and wakes me through all the buttons and gadgets inside my new car! I would recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to hear this! Thank you for the great review and recommendation.

Kyle was a great salesman that took the time to...

Kyle was a great salesman that took the time to understand my needs in a vehicle and provided top-notch customer service. I will stop in at Sunset Ford of Waterloo if I ever need another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad Kyle could provide you with a great experience, Joshua! We look forward to your next visit.

Excellent is the word that I use to describe Kyle Brewer....

Excellent is the word that I use to describe Kyle Brewer. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the great rating and review! Your recommendation means a lot to us.

Joe was amazing. He made the process easy fun and quick....

Joe was amazing. He made the process easy fun and quick. I came with a trade in to a newer model explorer. Test drove and did paperwork in 2 hours. The 2017 I purchased looked new and very happy with the whole experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to hear this! Thank you for the great review and we look forward to your next visit with us.

We were referred to Joe Hill at Sunset Ford for his...

We were referred to Joe Hill at Sunset Ford for his excellent service and we were not disappointed. He took care of us from the time we came in and the car we bought was everything he said it was and more. He made us feel comfortable, answered all of our questions, and helped us to answer the ones we needed to address. Bill in Finance was great to work with, offering options, never pressuring, and we finished the paperwork in record time. My wife and I highly recommend Joe and Bill at Sunset Ford in Waterloo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad Joe and Bill could provide you with a great experience with us! Thank you for the great rating and review, Marc.

Joe Hill was fast and friendly in getting me into the...

Joe Hill was fast and friendly in getting me into the 2019 Ford Fiesta ST at a reasonable selling point that was easy on my budget. Bill point extra work in getting me a lower rate the next day which is above and beyond expectations! I highly recommend giving Sunset Ford your business!!!! They have mine from here on out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words, Trevor! Thanks for choosing Sunset and we look forward to your next visit.

They were very nice and professional and there was no...

They were very nice and professional and there was no pressure at all! We recommend Tyler for a great sales experience. We will definitely go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation. We appreciate your business and look forward to your next visit!

Tyler was extremely thorough in the purchase of my new...

Tyler was extremely thorough in the purchase of my new Ford truck. Very friendly very energetic young man very knowledgeable on Sunset Ford and the resources that he had there to assist in the purchase of my truck. I highly recommend him as anyone’s sales, Outstanding representative for Sunset Ford Waterloo. Thank you very much Jerry dowdy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your feedback! It is great to hear our team took such great care of you! We hope to see you here again!

We was looking for an Escape and been to multiple dealers...

We was looking for an Escape and been to multiple dealers test driving them but they were a little to pricey. My wife was looking on line and seen Sunset Ford in Waterloo had a 2019 Escape and the price was right. We went to sunset Ford and was met by Joe Hill who then showed us the car and told us all about it. Joe was friendly and very helpful and very kind. We then made the discussion to buy and we are very pleased with our new Ford Escape, thank you Joe !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for sharing your experience, and more importantly, thanks for coming to us to purchase your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do, and we'll see you next time!