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Sunset Ford of Waterloo

(2,093 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (618) 400-4015 (618) 400-4015
Used (618) 400-4016 (618) 400-4016
Service (618) 400-4017 (618) 400-4017

Reviews

(2,093 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sunset Ford of Waterloo from DealerRater.

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Kyle was great to work with! No pressure and very...

Kyle was great to work with! No pressure and very knowledgeable. He answered every question we had above and beyond. Kyle and the rest of the team at Sunset ford in Waterloo made for a very pleasant truck buying experience! When we are ready for another vehicle, we will return to Sunset Ford! Keep up the good work guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We love to hear this. Thanks for the great review, Mike and Edie. Please come back and see us!

Great experience! Love my new car!

Joe was awesome!! The staff worked hard to find a vehicle that fit my needs ,wants and budget!! They stayed late to get my desk closed and I drove home in a new ride!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are so glad Joe could provide you with such a great car-buying experience. Thanks for the great review. Please come back and see us!

New truck purchase from Joe.

Went to Sunset Ford only to buy a new truck from Joe. Had heard great things about Joe from several different people. He knew his product well and worked out a deal that we thought was very reasonable. He came in early on a Friday to fit my schedule and we were on our way home at 10 am driving a new F 150. Great experience.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad Joe could provide you with a great car-buying experience. Thanks for the great review. Please come back and see us!

Enjoyed working with Joe Hill.

Joe is top notch. Not pushy. Does make sure you are aware of the lifetime powertrain warranty!! A friend recommended Joe to me for a salesman because she knows I don't like the bull crap. Glad I gave him a chance.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We love to hear this, Karen. We are glad our team could provide you with a great experience. Please come back and see us!

Great experience

Joe was great in handling our whole experience! My wife loves her Ford Edge. Our time at the dealership was made as comfortable as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are glad that Joe was able to provide you with a great experience! Thank you for sharing this with us. We wish you many safe, happy miles.

I had a great experience at Sunset Ford and Julian was a...

I had a great experience at Sunset Ford and Julian was a big reason for that he was right there the whole way answering any and all questions I had and was very helpful

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are glad to hear Julian provided you with such a great experience at our store. Thank you for the great review!

Above and Beyond!!!!!

I would like to express my appreciation and kindness to staff at Sunset Ford, especially Julian Henson, my salesperson. Julian was patient and understanding helping me with the sale. Shout out to the finance manager, Bill R. very helpful, and kind.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We love to hear this! Thank you so much for the great review. We are glad our team was able to provide a great experience.

Excellent buying experience

I highly recommend Joe Hill at Sunset Ford Waterloo for any car buying experience. Joe's knowledge of vehicles, service, and optional features made the process of buying a new car simple and easy. He explained all options on my car, assisted me in programming personal settings, and went above and beyond to make sure I left the car lot confident in understanding my new vehicle. His commitment to his customer is unmatched and evident anytime I contact him with additional questions. I highly recommend Joe for future car purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your business and recommendation mean a lot to us. Thank you for the great review! Please come back and see us!

Julian was a great help and worked hard for us to get an...

Julian was a great help and worked hard for us to get an excellent deal. He went above and beyond for us. He was very personable and easy to get along with. It was a flawless transaction, and we appreciate everything he did for my family. We love the car! Thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We love to hear this! We hope you continuing loving your new ride. We are here for any future needs and hope you come back to see us!

Fast, friendly service

Spoke multiple times on phone with Joe, he explained options and all special incentives. The team sales/financial staffed worked together with us to make the purchase seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We love to hear this. We are glad our team could provide you with a great car-buying experience. Take care!